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Atricle Dump - Barney or Training? Which is Better for Your Organization?
If you’ve chosen a business career, you will inevitably experience some type of setback. And whether your pet project is canceled, your performance review is a bust, you get turned down for a promotion, or you’re asked to leave the company, setbacks hurt big time. Nevertheless, if you start thinking of yourself as a victim or allow yourself to lapse into prolonged negativity, you won’t be hurting anyone except yourself. Worrying until you get sick, abusing drug
I’m talking about how we provide a level of service that our Customers not only become accustomed to, they begin to expect. And that is a good thing. They know th
Your mouth is dry, your palms are sweaty, your heart is beating so fast it feels like it is going to pop out of your chest!Sound familiar?For most people, interviews are uncomfortable. The mere thought of them causes anxiety and nervousness... and this is the last impression you want to give a bar manager during an interview!The competition is fierce in this industry, so why do you always “bomb” during your interviews?You probably walk
You know, the Customers.
And the only reason I’m bringing this up is because of some of the comments that were posted on that major web site about that organization that helps people beautify their homes had been just sort of swimming around my head the past day or two.
And it got me to thinking about how we “train” our clients to accept the level of service we wish to provide.
I’ll say it one more time.
We train our clients to accept the level of service that we wish to provide.
Now if this is not hitting home with you, go ahead and turn off the computer. You don’t need to read this article at all. Just go and watch the game, or a movie or purple dinosaurs with cute names.
I’m talking about how we provide a level of service that our Customers not only become accustomed to, they begin to expect. And that is a good thing. They know th
Sheryl Huenster is a self proclaimed dollar store junkie. The Clifton mother of four makes the trek to various fixed price stores within a ten mile radius of her white clapboard home two or three times per week.“I’m an addict. I admit it. I can’t go more than a week without visiting the stores, unless I’m on vacation. You better believe that when I go to the Jersey Shore I know where the all the stores are in the Toms River area,” she laughed.Years a
And it got me to thinking about how we “train” our clients to accept the level of service we wish to provide.
I’ll say it one more time.
We train our clients to accept the level of service that we wish to provide.
Now if this is not hitting home with you, go ahead and turn off the computer. You don’t need to read this article at all. Just go and watch the game, or a movie or purple dinosaurs with cute names.
I’m talking about how we provide a level of service that our Customers not only become accustomed to, they begin to expect. And that is a good thing. They know th
If you desire to reach the top of your profession, and perhaps have ambition of being a senior manager, associate director or indeed a director of your company, then you need to develop your people skills.This is so key, Les Giblin, author of Skills with People, wrote: 'people skills are the key to life.' From the beginning of time, man has always been interested in himself/herself, and it will remain that way to the end of time. You do not need to be embar
I’ll say it one more time.
We train our clients to accept the level of service that we wish to provide.
Now if this is not hitting home with you, go ahead and turn off the computer. You don’t need to read this article at all. Just go and watch the game, or a movie or purple dinosaurs with cute names.
I’m talking about how we provide a level of service that our Customers not only become accustomed to, they begin to expect. And that is a good thing. They know th
Every month you write that check to the directory publisher for your ad or program. Do you ever stop to wonder if it’s worth it? Have you had the same one for years? Is it bringing in the type of customer you prefer? Where do you go for these answers?The obvious choice is your local Yellow Page rep. But guess who he or she works for? If you answered, the customer, you’re in for a rude awakening. Let me put it this way; who pays their salary, commissions, an
Now if this is not hitting home with you, go ahead and turn off the computer. You don’t need to read this article at all. Just go and watch the game, or a movie or purple dinosaurs with cute names.
I’m talking about how we provide a level of service that our Customers not only become accustomed to, they begin to expect. And that is a good thing. They know th
Ah, my very favorite promotional product of all, the refrigerator magnet. They are my favorite, because they are so extremely inexpensive, and extremely effective in getting your company name seen in countless locations.They don’t make the greatest commission for a salesman of advertising specialties, but I can’t stop myself from recommending these little beauties first and foremost to my new customers and prospects. And the reason is so simple. They WOR
I’m talking about how we provide a level of service that our Customers not only become accustomed to, they begin to expect. And that is a good thing. They know the level of service they are going to receive 100% of the time. It does not really matter if it is good or bad service at this point.
Problems occur when you step outside the limits you and your Customer have defined based on past experiences that your Customer has had with your organization. Good or Bad. Let me explain by giving you some examples.
Your Customer comes in and complains about a purchase. During the investigation of the request you discover that the purchase was quite some time ago and now the widget(s) are out of warranty, thereby guaranteeing a loss by your company should you decide to exchange or refund the item(s). You, acting within company guidelines and management policy, explain that although you would like to exchang
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