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Atricle Dump - 12 Phrases That Payses for the Phone
Computers have revolutionized the food and beverage industry as they have nearly every other industry. Computers have had positive, measurable effects on the front end and back end of hospitality operations. Computers systems have improved employee performance, and food and beverage quality and consistency. Within the food and beverage industry there is no longer a question of should technology be used, but rather a question of which technology to use? In the food and beverage business, computers are here to stay. In the hospitality indust
9. Personally. A single word with amazing power. For example, “Mr. Sanders, I will take care of your incorrect order,” vs. “Mr. Sanders, I will PERSONALLY take care of your incorrect order.” You’ve committed. You’ve made it personal. You’ve instilled confidence in Mr. Sanders that you’re accountable for the mistake, even if it wasn’t your fault. Use this word daily.
10. Say no more! A fantastic response to any customer request. It shows customers that you’ve taken immediate ownership of their needs. It’s fun.
Some industries are keeping current with innovative packaging technologies better than others. Packaging innovation can move your business from a commodity driven product into a premium product category. Not only that, it can build sales and create its own unique niche with little or no competition. Entire new categories of product have been created around a single niche market that may not have existed a few years ago.Why are so many companies not paying attention to this? They rely on the old industry standbys or packaging campaigns that are
Here’s a sample of several Phrases That Payses to use during your phone conversations. NOTE: I suggest writing them on sticky notes to post above your phone:
1. You don’t know me, but. Be honest. Don’t pretend to be someone’s best friend, especially the gatekeeper. When you call, help someone know right away that you are calling as a stranger who hopes to become a friend.
2. Consider it done! Three simple words and your customer is already thinking about a positive future. It’s confident. It’s reassuring. It’s beautiful. COOL NOTE: in 2004, Gaylord Hotels, Inc., received industry-wide acclaim for their new PBX system, appropriately called, “Consider It Done!”
3. Excuse my annoying typing; I just want to get all this stuff down! Polite, humorous way to subtlety demonstrate active listening while on the phone.
4. Fortunately, I work miracles! When a customer comes to you with a problem, say this immediately. First of all, it’s funny. The humor will diffuse the customer’s anger. Secondly, it’s positive. Lastly, it’s reassuring. I recently had a problem with a vest from Old Navy. When the customer service rep told me she “worked miracles,” I was immediately excited and confident that she could help me. Interstingly enough, we never found the right size. But I almost didn’t care due to her positive, friendly response.
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong with them.
8. Right away. Two simple, amazing words. Wow! It shows that people don’t have to wait. They get it now. Few phone operators use this, but when they do, it’s amazing. Way better than “as soon as I can,” “as soon as possible” and “immediately.” Right away.
9. Personally. A single word with amazing power. For example, “Mr. Sanders, I will take care of your incorrect order,” vs. “Mr. Sanders, I will PERSONALLY take care of your incorrect order.” You’ve committed. You’ve made it personal. You’ve instilled confidence in Mr. Sanders that you’re accountable for the mistake, even if it wasn’t your fault. Use this word daily.
10. Say no more! A fantastic response to any customer request. It shows customers that you’ve taken immediate ownership of their needs. It’s fun.
Digital signage is the newest player to the world of out-of-home advertising, and has been taking over the industry with a vengeance. The term digital signage refers to screens both large and small that are used to show content and advertising. The screens are usually networked to a main content server which can usually be administered from anywhere in the world where an internet connection is available.The benefits of digital signage are clear, and are being realized by thousands of retailers, government institutions, and educators worl
3. Excuse my annoying typing; I just want to get all this stuff down! Polite, humorous way to subtlety demonstrate active listening while on the phone.
4. Fortunately, I work miracles! When a customer comes to you with a problem, say this immediately. First of all, it’s funny. The humor will diffuse the customer’s anger. Secondly, it’s positive. Lastly, it’s reassuring. I recently had a problem with a vest from Old Navy. When the customer service rep told me she “worked miracles,” I was immediately excited and confident that she could help me. Interstingly enough, we never found the right size. But I almost didn’t care due to her positive, friendly response.
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong with them.
8. Right away. Two simple, amazing words. Wow! It shows that people don’t have to wait. They get it now. Few phone operators use this, but when they do, it’s amazing. Way better than “as soon as I can,” “as soon as possible” and “immediately.” Right away.
9. Personally. A single word with amazing power. For example, “Mr. Sanders, I will take care of your incorrect order,” vs. “Mr. Sanders, I will PERSONALLY take care of your incorrect order.” You’ve committed. You’ve made it personal. You’ve instilled confidence in Mr. Sanders that you’re accountable for the mistake, even if it wasn’t your fault. Use this word daily.
10. Say no more! A fantastic response to any customer request. It shows customers that you’ve taken immediate ownership of their needs. It’s fun.
The Pink Sheets. Pink Sheets stocks. The Pinks. Everyone seems to be talking about trading shares on this penny stock listing service and the chatter is only going to get louder once the Pink Sheets’ OTC QX division becomes fully functional. With all the buzz surrounding the Pink Sheets many people are asking themselves if they should check out investing in this market. Rumors abound in on-line chat rooms like Raging Bull about fortunes being made by those who trade in the smallest of small caps. Is it possible? Is it true? Is there something about th
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong with them.
8. Right away. Two simple, amazing words. Wow! It shows that people don’t have to wait. They get it now. Few phone operators use this, but when they do, it’s amazing. Way better than “as soon as I can,” “as soon as possible” and “immediately.” Right away.
9. Personally. A single word with amazing power. For example, “Mr. Sanders, I will take care of your incorrect order,” vs. “Mr. Sanders, I will PERSONALLY take care of your incorrect order.” You’ve committed. You’ve made it personal. You’ve instilled confidence in Mr. Sanders that you’re accountable for the mistake, even if it wasn’t your fault. Use this word daily.
10. Say no more! A fantastic response to any customer request. It shows customers that you’ve taken immediate ownership of their needs. It’s fun.
Do you have any idea how much time and money you are spending on your employer? Most people I have run into have absolutely no idea what it costs them to go to work everyday for someone else. Below, I will illustrate what the typical employee spends on their employer each yearFor this article, we have to make certain assumptions on which we can base our calculations. You can adjust these assumptions to fit your situation and come up with your own calculations. I created a little Excel spreadsheet to make the calculations, but you can do i
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong with them.
8. Right away. Two simple, amazing words. Wow! It shows that people don’t have to wait. They get it now. Few phone operators use this, but when they do, it’s amazing. Way better than “as soon as I can,” “as soon as possible” and “immediately.” Right away.
9. Personally. A single word with amazing power. For example, “Mr. Sanders, I will take care of your incorrect order,” vs. “Mr. Sanders, I will PERSONALLY take care of your incorrect order.” You’ve committed. You’ve made it personal. You’ve instilled confidence in Mr. Sanders that you’re accountable for the mistake, even if it wasn’t your fault. Use this word daily.
10. Say no more! A fantastic response to any customer request. It shows customers that you’ve taken immediate ownership of their needs. It’s fun.
I am about to reveal a business consultants trade secret. Most Business Plans don't work. Business Owners either produce a Plan themselves when they launch their business, or pay a consultant to write one for them, but it just ends up, unread and unloved on shelf in a cupboard covered in cobwebs and dust. If you knew that, would you hire that high price consultant? And can you see why its a trade secret?To make a Business Plan work in your business, you need a Business Management System to drive it. But if the consultant only has a 'Business Pl
9. Personally. A single word with amazing power. For example, “Mr. Sanders, I will take care of your incorrect order,” vs. “Mr. Sanders, I will PERSONALLY take care of your incorrect order.” You’ve committed. You’ve made it personal. You’ve instilled confidence in Mr. Sanders that you’re accountable for the mistake, even if it wasn’t your fault. Use this word daily.
10. Say no more! A fantastic response to any customer request. It shows customers that you’ve taken immediate ownership of their needs. It’s fun. And it builds excitement. In fact, it almost makes you sound like you’re about to perform a magic trick!
11. The best way for me to help you right now is. Customers don’t want to hear you say, “I’m sorry, there’s nothing I can do,” they want answers NOW. So, even if you can’t fully solve their problem that very moment, preface your response with this phrase. It demonstrates immediacy and positivity.
12. We can fix that! This tells your customers that you’re solution-oriented and partnering with them for success. (Key word = partnering) Try using this phrase instead of “no problem.” In fact, the word “fix” almost implies that it’s no problem. That you’re on it. “Fix” reduces the severity of the problem, no matter how big. It’s reassuring.
REMEMBER: when working on the phone, you must try even harden to project approachability. By using these Phrases That Payses, you’ll be sure to WOW your callers ever time.
LET ASK YA THIS…
What are your best Phrases That Payses?
(772 words)
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