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Atricle Dump - Customer Service And The Difference Between Value And Worth
Registered nurse jobs are in exceptionally high demand and are a wonderful choice for people with the right skills. It is a profession which requires knowledge, precision, and carries heavy responsibility. Technological advances in medicine and pressure from insurance companies to avoid in-patient hospitalization has multiplied the registered nurse jobs. Registered nurses are essential for hospitals, home h
Ever drive by someplace that treated you badly, say 5 years previously? Don’t you still talk about it? And you tell everyone “Don’t go in there, they treated me badly” even though it’s been 5 years. What has your lost business been worth to them? And what is the value of them retaining your business?
We only tell our most trusted relatives and friends about the great service we have had.
And that is where the valu
At work, and in many out-of-work scenarios, most people need to work as part of a team at some time or another. Sometimes you may wonder just what makes another team-member tick. They probably wonder just the same about you! With personality profiling you can discover how to ensure that Together Everyone Achieves More. Before looking into the relevance of profiling in teams, first a little background.
Say your average customer spends only $100.00 per transaction with you. And, you transact business with an average of 10 customers per day. That’s $1000.00 per day. If you are open 20 days a month that equals a total of $20000.00. Pretty simple math, right?
Now, we are open 12 months a year, and that equals $240,000.00. If you make one person unhappy per day, that’s $2000.00 a month or 10% of the business you did for the month and a loss of $24,000.00 for the year.
Since we know that an unhappy person tells at least 11 people who then tell at least 5 more people, each, what is that relationship worth? If you do the math, it adds up to $6700.00 in lost sales from one customer. If you continue to lose one a day at the end of the year you would have a potential loss of $1,608,000.00 in sales. Uh, that’s a million, headed towards two.
I think anyone would love to have an additional Million Dollars in sales for the year. I know I would. The question is, is it worth your time to be more professional and courteous? Is it worth your time to invest in yourself by upgrading your skills and developing a healthy attitude?
So what is the value of the relationship you might ask?
Good question Customer Service Professional. Let’s take a look.
The value comes from maintaining and nurturing the relationship. The customers that you make happy tell an average of 3 people that they liked or were happy with your service.
Weird, huh? Unhappy, tell 11, happy, tell 3. Those turn into additional potential sales totaling $3000.00 more per day. $3000.00 more translates into $60,000.00 per month or $720,000.00 per year or more in possible sales. Not too bad. Make ‘em happy, $720,000.00 increase in sales. Did I mention that we are only talking about a hunskee per person per day? Now that is some serious coin!
However, that is not were the real value is.
It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to you again and again for the same great service you provide each and every time.
See, when we are unhappy with something, we’ll tell anybody and everybody within earshot, and tell them to tell all their friends, neighbors, relatives, passers by and practically anyone within arms length how bad the experience was.
Ever drive by someplace that treated you badly, say 5 years previously? Don’t you still talk about it? And you tell everyone “Don’t go in there, they treated me badly” even though it’s been 5 years. What has your lost business been worth to them? And what is the value of them retaining your business?
We only tell our most trusted relatives and friends about the great service we have had.
And that is where the value
Have you ever been interested in starting a home business but worried about the risks you have to take to succeed? Well my friend Michael Andrews can help you! Think you won't be able to close a deal? or do you need some free ways to get your company noticed? What about to get more traffic to your website? Then Mike's your man!The program is called Profit Lance Course. This course was designed and ow
Since we know that an unhappy person tells at least 11 people who then tell at least 5 more people, each, what is that relationship worth? If you do the math, it adds up to $6700.00 in lost sales from one customer. If you continue to lose one a day at the end of the year you would have a potential loss of $1,608,000.00 in sales. Uh, that’s a million, headed towards two.
I think anyone would love to have an additional Million Dollars in sales for the year. I know I would. The question is, is it worth your time to be more professional and courteous? Is it worth your time to invest in yourself by upgrading your skills and developing a healthy attitude?
So what is the value of the relationship you might ask?
Good question Customer Service Professional. Let’s take a look.
The value comes from maintaining and nurturing the relationship. The customers that you make happy tell an average of 3 people that they liked or were happy with your service.
Weird, huh? Unhappy, tell 11, happy, tell 3. Those turn into additional potential sales totaling $3000.00 more per day. $3000.00 more translates into $60,000.00 per month or $720,000.00 per year or more in possible sales. Not too bad. Make ‘em happy, $720,000.00 increase in sales. Did I mention that we are only talking about a hunskee per person per day? Now that is some serious coin!
However, that is not were the real value is.
It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to you again and again for the same great service you provide each and every time.
See, when we are unhappy with something, we’ll tell anybody and everybody within earshot, and tell them to tell all their friends, neighbors, relatives, passers by and practically anyone within arms length how bad the experience was.
Ever drive by someplace that treated you badly, say 5 years previously? Don’t you still talk about it? And you tell everyone “Don’t go in there, they treated me badly” even though it’s been 5 years. What has your lost business been worth to them? And what is the value of them retaining your business?
We only tell our most trusted relatives and friends about the great service we have had.
And that is where the valu
When you consider all the many types of animation that are being used for advertising these days clay animation is the one that people seem to enjoy the most. It is the kind of creative stuff that people remember long after they have seen it. In the world of advertising where the general idea is to get people to remember the product you are advertising, clay animation can be a goldmine.We all rememb
So what is the value of the relationship you might ask?
Good question Customer Service Professional. Let’s take a look.
The value comes from maintaining and nurturing the relationship. The customers that you make happy tell an average of 3 people that they liked or were happy with your service.
Weird, huh? Unhappy, tell 11, happy, tell 3. Those turn into additional potential sales totaling $3000.00 more per day. $3000.00 more translates into $60,000.00 per month or $720,000.00 per year or more in possible sales. Not too bad. Make ‘em happy, $720,000.00 increase in sales. Did I mention that we are only talking about a hunskee per person per day? Now that is some serious coin!
However, that is not were the real value is.
It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to you again and again for the same great service you provide each and every time.
See, when we are unhappy with something, we’ll tell anybody and everybody within earshot, and tell them to tell all their friends, neighbors, relatives, passers by and practically anyone within arms length how bad the experience was.
Ever drive by someplace that treated you badly, say 5 years previously? Don’t you still talk about it? And you tell everyone “Don’t go in there, they treated me badly” even though it’s been 5 years. What has your lost business been worth to them? And what is the value of them retaining your business?
We only tell our most trusted relatives and friends about the great service we have had.
And that is where the valu
What you say and how you say it reveals many things. One thing it should not reveal is your stress level. Simple techniques can control your delivery and make sure that your message gets across in the manner you intend. Inner stress should not interfere with your message and how it is received.Breathe. When we are under high levels of stress the first thing that betrays us is the wa
However, that is not were the real value is.
It’s in the relationship that you built with your customer. It’s that your customer feels comfortable enough to refer you to 3 of their trusted friends and family. And it's about your customer coming back to you again and again for the same great service you provide each and every time.
See, when we are unhappy with something, we’ll tell anybody and everybody within earshot, and tell them to tell all their friends, neighbors, relatives, passers by and practically anyone within arms length how bad the experience was.
Ever drive by someplace that treated you badly, say 5 years previously? Don’t you still talk about it? And you tell everyone “Don’t go in there, they treated me badly” even though it’s been 5 years. What has your lost business been worth to them? And what is the value of them retaining your business?
We only tell our most trusted relatives and friends about the great service we have had.
And that is where the valu
Online contact centers are a great boon to customers. These centers handle e-mail newsletters, website inquiries and chats just like regular contact centers. They are provided with special software that would allow contact information to be routed to the correct people, enable contacts to be easily tracked and required data to be collected quickly.Nowadays it has become important to provide excellent
Ever drive by someplace that treated you badly, say 5 years previously? Don’t you still talk about it? And you tell everyone “Don’t go in there, they treated me badly” even though it’s been 5 years. What has your lost business been worth to them? And what is the value of them retaining your business?
We only tell our most trusted relatives and friends about the great service we have had.
And that is where the value in a relationship exists between you and your customers.
If you build the value in the relationship you have with your customers, they will be worth more than you can imagine.
No math required to figure out the difference.
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