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Atricle Dump - Customer Service: The Lost Art
Okay, everyone knows that you are suppose to be on time to a job interview, right? Wrong, just moments ago I completed a phone call from one of my hiring clients who had an interview set for 2pm. The interviewee arrived at 2:25pm, explaining that the DC metro traffic was busy and delayed their arrival. Sorry, no excuse is good enough. The hiring authority in this case sent a subordinate out to collect the delayed applicant's resume and inform them to contact their recruiter -- me -- for a "possible" reschedule of the job interview. No reschedule will occur. Not only does the employer refuse to reschedule a person who cannot
Validate your customer
Most of us are impatient; we want our advertising to spark an immediate sales increase. That's equivalent to giving a builder one week to construct a three-bedroom home without a blueprint. Think of the planning process as drawing a blueprint for your advertising campaign structure. First you design the framework, next you fill in the details, and finally you begin to build. I. Design the Framework What is the purpose of your advertising program? Start by defining your company's long-range goals then map out how marketing can help you attain them. Next, ze
Recently, I decided to stop by a local donut shop for a cup of coffee. This donut shop is part of a large national chain with locations all over the country. In fact, this particular chain is largely responsible for my caffeine addiction and perhaps even my less than sporty physique. I go to this specific outlet for the following reasons:
- It is close to my home - The coffee is fresh and always hot - and the prices are decent
Rule 1: Make your customer feel welcomed and appreciated
Upon walking in, I immediately noticed the first flagrant customer experience infraction: Lack of interest in the customer. You may be asking yourself how one can get the feeling that staff is disinterested in taking care of the customer. The answer to this is quite simple. When a customer walks into your place of business, they must almost immediately feel like someone is there to answer any questions or fulfill any request. In this particular instance, the staff behind the counter was chit chatting with another "off hours" employee that was strategically placed in front of the counter. Having three employees leaning on the counter, talking with another employee on the other side, gives the customer the impression that he is intruding or interrupting.
As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.
Rule 2: A professional attitude goes a long way
Once the staff noticed my presence, the crowd immediately dissipated and a cashier "graciously" gestured that I could come forward. No verbal greeting, or smile, or apology for a situation that was clearly unprofessional. The employee simply looked in my direction with a blank stare, waiting for my order. I ordered my cup of coffee and my donut. As she was preparing my coffee at the other end of the counter, she yelled back at me to find out what I wanted in my coffee, and thus forcing me to yell back "two milks please". The following words out of her mouth were to tell my how much the order came to.
Communication with a customer should be viewed as a transaction. The problem with many establishments is the incorrect perceptions that this transaction strictly monetary. In reality it should be viewed as a two way exchange of information ultimately ending with an exchange of money for services or products rendered. However, from start to finish this transaction should be viewed as an opportunity to gain the customer's trust and loyalty by being courteous and attentive to their requests and needs. It is true that all businesses are generally interested in making money, however customer retention should also be an important part of any business's bottom line. In this particular situation, I was left with the feeling that this person did not care about getting my order right and that they were only interested in getting my money.
Validate your customers
There is a vast array of choices in the custom ordered office chair arena. You can choose from colors, upholstery options, frame types and adjustability features on your custom chair. There are many different options and quite a few things to consider when choosing the perfect chair for you. Most task chairs come standard in black, navy, burgundy, gray and dark green. Other color choices are available but are usually only available in a custom model. Custom chair models can be manufactured in leather, vinyl, and a huge variety of fabrics from 100 percent cotton to synthetic fibers. Fabric choices usually have th
Upon walking in, I immediately noticed the first flagrant customer experience infraction: Lack of interest in the customer. You may be asking yourself how one can get the feeling that staff is disinterested in taking care of the customer. The answer to this is quite simple. When a customer walks into your place of business, they must almost immediately feel like someone is there to answer any questions or fulfill any request. In this particular instance, the staff behind the counter was chit chatting with another "off hours" employee that was strategically placed in front of the counter. Having three employees leaning on the counter, talking with another employee on the other side, gives the customer the impression that he is intruding or interrupting.
As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.
Rule 2: A professional attitude goes a long way
Once the staff noticed my presence, the crowd immediately dissipated and a cashier "graciously" gestured that I could come forward. No verbal greeting, or smile, or apology for a situation that was clearly unprofessional. The employee simply looked in my direction with a blank stare, waiting for my order. I ordered my cup of coffee and my donut. As she was preparing my coffee at the other end of the counter, she yelled back at me to find out what I wanted in my coffee, and thus forcing me to yell back "two milks please". The following words out of her mouth were to tell my how much the order came to.
Communication with a customer should be viewed as a transaction. The problem with many establishments is the incorrect perceptions that this transaction strictly monetary. In reality it should be viewed as a two way exchange of information ultimately ending with an exchange of money for services or products rendered. However, from start to finish this transaction should be viewed as an opportunity to gain the customer's trust and loyalty by being courteous and attentive to their requests and needs. It is true that all businesses are generally interested in making money, however customer retention should also be an important part of any business's bottom line. In this particular situation, I was left with the feeling that this person did not care about getting my order right and that they were only interested in getting my money.
Validate your customer
The problem with some business ideas is their cost. To manufacture and market a product you have invented could cost you millions of dollars. The investment in machinery, buildings, inventory and other expenditures could bankrupt you before your first sale ever occurred.For this reason, many prefer to run a paper business. Paper businesses do not require large investments of capital for expensive equipment, inventory, and buildings. Many paper businesses can be run from your own home.A paper business is a business that can be operated mainly using pieces of paper, such as contracts, invoices
As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.
Rule 2: A professional attitude goes a long way
Once the staff noticed my presence, the crowd immediately dissipated and a cashier "graciously" gestured that I could come forward. No verbal greeting, or smile, or apology for a situation that was clearly unprofessional. The employee simply looked in my direction with a blank stare, waiting for my order. I ordered my cup of coffee and my donut. As she was preparing my coffee at the other end of the counter, she yelled back at me to find out what I wanted in my coffee, and thus forcing me to yell back "two milks please". The following words out of her mouth were to tell my how much the order came to.
Communication with a customer should be viewed as a transaction. The problem with many establishments is the incorrect perceptions that this transaction strictly monetary. In reality it should be viewed as a two way exchange of information ultimately ending with an exchange of money for services or products rendered. However, from start to finish this transaction should be viewed as an opportunity to gain the customer's trust and loyalty by being courteous and attentive to their requests and needs. It is true that all businesses are generally interested in making money, however customer retention should also be an important part of any business's bottom line. In this particular situation, I was left with the feeling that this person did not care about getting my order right and that they were only interested in getting my money.
Validate your customer
There are various advertising programs for website publishers that allow to place ads on your site. These programs then pay you for every click to the ad or per thousand impression. I will list the current popular programs.Google AdSense - Currently one of the most popular advertising programs on the net. Probably best for when your site starts to get big and generate more traffic.Pros - Easy to set up, high paying, targeted ads, professional Cons - $100 minimum payout, a lot of people get banned without warning for cheating, more difficult to cash out, cashes out only through check and bank fund transfer.onal. The employee simply looked in my direction with a blank stare, waiting for my order. I ordered my cup of coffee and my donut. As she was preparing my coffee at the other end of the counter, she yelled back at me to find out what I wanted in my coffee, and thus forcing me to yell back "two milks please". The following words out of her mouth were to tell my how much the order came to.
Communication with a customer should be viewed as a transaction. The problem with many establishments is the incorrect perceptions that this transaction strictly monetary. In reality it should be viewed as a two way exchange of information ultimately ending with an exchange of money for services or products rendered. However, from start to finish this transaction should be viewed as an opportunity to gain the customer's trust and loyalty by being courteous and attentive to their requests and needs. It is true that all businesses are generally interested in making money, however customer retention should also be an important part of any business's bottom line. In this particular situation, I was left with the feeling that this person did not care about getting my order right and that they were only interested in getting my money.
Validate your customer
If this doesn’t get you excited, nothing will…you’re about to discover a proven system for following your dream and turning something you love into a profitable business.If you’ve ever asked your self any of these questions –· What would I really enjoy doing for the rest of my life?· Where is my ideal retirement paradise? How can I live there and do what I want to do too?· Do I want to work alone or with a partner? If with a partner, who?Then this 3 step system will show you how…Step #1 – Find a need, then fill itIf you love doing something special, if you would do it every d
Validate your customers' requests throughout the transaction. Make sure that before you set the wheels in motion in terms of production, that you fully understand what the customer wants and let them know that you do understand the request.
Rule 3: Keep it clean
At this stage, I have successfully purchased my goods and proceed to sit down at the nearest uncluttered table I can find. As I start eating, I immediately notice the level of disarray of this coffee shop. There are trays and empty containers of food all over the tables, the garbage bins heaping with trash and the floors are filthy. Had this been a very busy time of the day, I would have perhaps understood the mess, however, given the fact that when I walked in, the staff was happily chit chatting and wasting time, this is utterly unacceptable. Rather than presenting the customer with a comfortable area in which to eat, they would much rather just like to talk amongst themselves.
Keep you place of business as presentable as possible at all times. Show the customer that you value you business and that you value them being there.
The three rules above can be applied to any type of business, but interesting parallels can be made between the example above and online business. When a customer goes to your website to inquire about a service or products, make sure that they are presented with clean and clear storefront, and that they feel that their transaction is important to you. Be ready to field any question they may have along the way and be as polite and courteous as possible at all times. The principles of good customer service are especially important in an online setting for the simple reason that a customer may not purchase something with you immediately online, however are more likely to return to your site if they feel that they are dealing with professional and courteous business owners.
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