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Atricle Dump - Motivate Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
One of my favorite shows is the Extreme Home Makeover. I think the show is so popular because it tells a story of how a very “in need” family gets a wonderful new home with the help of hundreds of strangers. And each week these “strangers” eat and sleep very little, to complete the home in just 7 days. And what drives these strangers to want to work so hard? Because they are helping to better the situation for a family in need. They know that they are not just pounding nails or painting a wall, they are changing the lives of others.In Leadership, it is important that we find ways to show our people that what they are doing is a vital part o
The who, what, where, when, why, and howKnowing your competition allows you to identify a niche and develop your own unique selling proposition (USP). Clearly defining and understanding the core value you offer your clients can depend on your having a firm grasp of your competitors' strengths and weaknesses.Where do you start?1) Make a list of your competitors. Think big in this step. Don't just think about your direct competition; think about indirect competition in other industries as well. For example, as a copywriter I could list my competitors as fellow copywriters that do freelance work. But I don't want to stop there. Other po
- Increased customer satisfaction
- Increased revenues
- Increased repeat and referral customer traffic
- Less employee turnover
- Increased profits
1. Provide Ongoing Learning – It’s important that you not only provide training on organizational policies and technology, but also how to handle customers. Create an ongoing system for training and feedback. Request continuous feedback and have the “courage to listen” to your customer service team’s responses. Your customer service team members, because they are on the frontline, can provide you with excellent information on how to service your customer. Market conditions are changing all the time and the one piece of information your customer service team can share with you can make the difference between success and failure. After receiving the information from your customer service rep, if
Either you’re Algerian or not, organization or particular, physical or moral person, you want to pass advertisements in Algeria or consult them online via Internet, you’re right, because djemla.com reduces time and distance connecting therefore people having common interests in goods and services in Homeland or foreigners seeking to bring them locally.All transaction (buy, sell, rent, exchange...or simply ask for) of goods, Real Estate (house, park, hangar, country cottage, office, store...), touristic car (family, sportive, grand-turismo...being berline, coup?, citadine, luxury limousine, 4x4, Suv, Monospace) even utility (Pick-up, Fourgonnett
1. Provide Ongoing Learning – It’s important that you not only provide training on organizational policies and technology, but also how to handle customers. Create an ongoing system for training and feedback. Request continuous feedback and have the “courage to listen” to your customer service team’s responses. Your customer service team members, because they are on the frontline, can provide you with excellent information on how to service your customer. Market conditions are changing all the time and the one piece of information your customer service team can share with you can make the difference between success and failure. After receiving the information from your customer service rep, if
It happens to all of us: the pressing personal problem or concern that takes center stage, leaving little energy or attention for anything else, including work. Examples are a family member’s prolonged illness or death, facing the prospect or reality of divorce. Although most of us are practiced at putting on the “game face” and getting on with work, events of this magnitude may make it difficult or impossible to manage that. Each person is, of course, different, and no solution will fit everyone. Here, however, are some useful coping mechanisms.Support. Get the support you need, whether that’s counseling, a support group, a coach, or
1. Provide Ongoing Learning – It’s important that you not only provide training on organizational policies and technology, but also how to handle customers. Create an ongoing system for training and feedback. Request continuous feedback and have the “courage to listen” to your customer service team’s responses. Your customer service team members, because they are on the frontline, can provide you with excellent information on how to service your customer. Market conditions are changing all the time and the one piece of information your customer service team can share with you can make the difference between success and failure. After receiving the information from your customer service rep, if
This is a follow-up to a recent article about older job seekers & common stereotypes. That article sparked a lot of feedback. Following are some of the ideas that readers shared with me. If you are a younger worker, you may still want to ponder these suggestions: eventually you will face the same challenges!One older job seeker shared an approach that worked for him. Six months into an unsuccessful job search, he began to suspect that concerns about his health and/or health insurance might be preventing callbacks. As it happened, he was covered by his wife’s employer-provided health benefits. He started working this fact into interviews — “I’m in
Vincent bought a 1,500-piece jigsaw puzzle from Robinson’s Department Store for his wife. He writes:‘After spending two months on the puzzle, she was upset to find a last piece missing. We searched the house but the piece eluded us. At our wits’ end, we went to Robinson’s for help.‘To our great surprise, the staff, without asking another question, simply opened a new box of the same puzzle and assisted us in searching for our missing piece. Today, we are loyal shoppers at Robinson’s – need I say more?’Imagine the scene as Vincent, his wife and the sales staff pored through 1,500 pieces to find the missing piece. Imagine the feeling o
2. Adjust the Attitude – Constantly work on your own attitude and your team’s attitude to providing outstanding customer service. As a customer service leader, always be aware of the tone you set and how your customer service team will be motivated by your attitude. If you are upbeat, your team will follow the lead and provide outstanding customer service. If you have a negative attitude, your customer service team will follow your lead and communicate this negative attitude to the customers they serve.
Work with your customer service team members to create a positive attitude in the following ways:
- Look at every customer service experience as a learning experience that is preparing them for future opportunities.
- Put your team in the customer’s shoes to understand the customer’s “pain” and create empathy for outstanding customer service solutions
- Have your customer service team take on the persona of a positive
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