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Atricle Dump - One Shared Voice to the Customer
Promotional products are a great way to get your company name out to the attendees of a conference or trade show if you do it correctly. Whether you are handing them out as part of the welcome package at registration time, trading them for names on your newsletter, or just passing them out to anyone who drops by your booth or buys one of your products, you can get ev
The response from Seattle? ‘I’m not in Customer Servi
Accounts Receivable Financing and Accounts Receivable Factoring are two terms that are interchangeably used, but there is a major difference between them. Although both refer to the concept of extending cash to an owner of a business in lieu of invoices and other Accounts Receivable, there are differences, no matter how subtle.First of all, Accounts Receivable
She still had unanswered questions and e-mailed them once again.
The same person responded, suggesting that Nancy read the material they had sent. But Nancy had not received any materials, so there was nothing to read or study.
Once again, Nancy e-mailed her questions to Seattle. This time she got an abrupt reply: ‘If you would read the material, you wouldn’t have to keep bothering me.’
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response from Seattle? ‘I’m not in Customer Servic
Tennessee has no State Income Tax. There for there is no State Agency to oversee withholding deposits and reports. There are no State W2's to file, no supplement wage withholding rates and no State W2's to file.Not all states allow salary reductions made under Section 125 cafeteria plans or 401(k) to be treated in the same manner as the IRS code allows. In T
The same person responded, suggesting that Nancy read the material they had sent. But Nancy had not received any materials, so there was nothing to read or study.
Once again, Nancy e-mailed her questions to Seattle. This time she got an abrupt reply: ‘If you would read the material, you wouldn’t have to keep bothering me.’
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response from Seattle? ‘I’m not in Customer Servi
Complaints are a part of doing business. No matter how superior a company is with service to their customer, there are always some customers that are just not satisfied, or situations arise with their service that cause customer dissatisfaction. Most large companies realize that complaints are a part of their business.To illustrate this point, think of a natio
Once again, Nancy e-mailed her questions to Seattle. This time she got an abrupt reply: ‘If you would read the material, you wouldn’t have to keep bothering me.’
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response from Seattle? ‘I’m not in Customer Servi
Strategy, leadership, innovation, and marketability…all are crucial to business success; however can your business execute?Small business owners normally spend countless hours organizing business plans and marketing plans without considering if they can execute the plan. Creating a plan whatever type of plan, should be your game plan to achieve your vision. T
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response from Seattle? ‘I’m not in Customer Servi
Effective advertising is an investment in your business. Ineffective advertising is a liability and a waste of money. Here are the top 5 things to avoid making sure you advertise effectively.1. Don’t advertise at allIf you are in business and you don’t do some kind of advertising you are not doing business. The only excuse for not advertising is that you
The response from Seattle? ‘I’m not in Customer Service. I’m in Sales.’
This episode illustrates one of the great challenges in business: how to get everyone thinking, speaking and acting as a coherent organization, presenting ‘one shared voice’ to the customer.
The challenge is inherent in the nature of specialized companies today. Precise engineers are hired for different tasks and purposes than the extroverts whooping it up in Sales. Detailed accountants are trained much differently than the expansive minds in Marketing and Communications. People in Production are measured different
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