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    My friend protested.

    The vendor told her to carefully read the packing slip enclosed with her new laser printer, and pointed out that a cable for connecting the printer with a computer w

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    My friend purchased a desktop publishing computer from a major online computer hardware vendor.

    She ordered the powerful stand-alone workstation configured just the way she wanted, with a large monitor, big hard disk and high-speed graphics card. At the same time, she purchased a top-of-the-line scanner and laser printer.

    When the components arrived, she could not find the cable to connect her computer with the printer. Naturally, she was concerned and called the vendor. The vendor told her she should buy a cable from a local computer shop.

    That’s absurd! If she wanted to go shopping for computer parts, she might as well buy the whole system from her local vendor.

    People buy online for convenience, not to be sent shopping locally for missing cables.

    My friend protested.

    The vendor told her to carefully read the packing slip enclosed with her new laser printer, and pointed out that a cable for connecting the printer with a computer wa

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    rge monitor, big hard disk and high-speed graphics card. At the same time, she purchased a top-of-the-line scanner and laser printer.

    When the components arrived, she could not find the cable to connect her computer with the printer. Naturally, she was concerned and called the vendor. The vendor told her she should buy a cable from a local computer shop.

    That’s absurd! If she wanted to go shopping for computer parts, she might as well buy the whole system from her local vendor.

    People buy online for convenience, not to be sent shopping locally for missing cables.

    My friend protested.

    The vendor told her to carefully read the packing slip enclosed with her new laser printer, and pointed out that a cable for connecting the printer with a computer w

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    to connect her computer with the printer. Naturally, she was concerned and called the vendor. The vendor told her she should buy a cable from a local computer shop.

    That’s absurd! If she wanted to go shopping for computer parts, she might as well buy the whole system from her local vendor.

    People buy online for convenience, not to be sent shopping locally for missing cables.

    My friend protested.

    The vendor told her to carefully read the packing slip enclosed with her new laser printer, and pointed out that a cable for connecting the printer with a computer w

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    nted to go shopping for computer parts, she might as well buy the whole system from her local vendor.

    People buy online for convenience, not to be sent shopping locally for missing cables.

    My friend protested.

    The vendor told her to carefully read the packing slip enclosed with her new laser printer, and pointed out that a cable for connecting the printer with a computer w

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    >

    My friend protested.

    The vendor told her to carefully read the packing slip enclosed with her new laser printer, and pointed out that a cable for connecting the printer with a computer was not included on the list.

    That’s absurd, too! The vendor may be right about what’s not included with a printer, but they were completely wrong about solving her very real problem.

    My friend protested again.

    At which point the vendor tried to justify why no cable was provided.

    The vendor explained that many customers now buy laser printers for installation in ‘networked environments’ where the required connecting cables are already provided.

    That’s absurdity of the highest order!

    The vendor knew my friend bought a stand-alone system because the very same vendor sold, assembled and delivered the stand-alone computer to her.

    Let me clarify that I admire this computer manufacturer and vendor enough to own their machines – and their stoc

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