Atricle Dump - Business

Communication Skills: How Effective Are Yours?
Your communication skills are one of the most important attributes that are on trial every time you apply for a job.Whether it’s written or verbal communication, you need to get your point across clearly, concisely and in a manner that is appropriate for the audience.Let me highlight the b

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6. Ask customers who touch ‘Service needs improvement’ for their immediate recommendations and feedback. Ask those who touch ‘Good service’ what key elements of the interaction had satisfied their needs.

7. Based upon this genuine and immediate feedback, design a training program to help staff understand and deliver what really works.

Key Learning Point

Excelle

Hiring Questions: What to Ask and How to Ask it
Whether you are a trained interviewer or not, if you have done any interviewing for hiring at all you will know that some people interview better than others. You will know that some people are truthful and others lie and tell you whatever they think you want to hear.In addition to the honesty f

A large bank came to me for the first time seeking a big improvement in their retail counter service. They asked me for ‘customer service training’ but also complained about the shallow impact of classroom training efforts from other providers. I was hesitant. Classroom training is only a partial solution, especially for a high-traffic, face-to-face service environment. To make it more effective, creativity is needed. So I invented a novel approach involving customers and staff, immediate feedback, and clear targets and objectives. Perhaps you can use this, too.

1. Set up a large colorful ‘Service Quality Thermometer’ in the lobby. Place it where customers can use it easily.

2. Place three ‘voting buttons’ next to the thermometer labeled ‘Good service’, ‘Service OK’ and ‘Service needs improvement’.

3. Each time the first button is touched, a light cheery sound emerges and the thermometer goes ‘up’ a notch. When the ‘Service OK’ button is touched, the nice sound is heard but the thermometer remains the same. The button marked ‘Service needs improvement’ makes no sound, but the thermometer drops a notch.

4. At the end of each day, post the results on an attractive monthly scoreboard marked: ‘How hot is our service?’ Locate the scoreboard in full view of both customers and staff.

5. Over time, a standard will emerge for each branch of the bank. Gradually raise the standard. Run contests between the branches. Give ‘pat on the back’ recognition. Highlight past performance and illustrate ‘Our target for today!’

7. Based upon this genuine and immediate feedback, design a training program to help staff understand and deliver what really works.

Key Learning Point

Excellen

Advertising Made Easy - The Promotional Tote Bag
We have all heard of and are cognizant of the multiple benefits of using promotional products as an advertising tool. The array of available items to choose from can be overwhelming. However, promotional tote bags are one of the most versatile and multi-purpose items your company can adopt for a give

effective, creativity is needed. So I invented a novel approach involving customers and staff, immediate feedback, and clear targets and objectives. Perhaps you can use this, too.

1. Set up a large colorful ‘Service Quality Thermometer’ in the lobby. Place it where customers can use it easily.

2. Place three ‘voting buttons’ next to the thermometer labeled ‘Good service’, ‘Service OK’ and ‘Service needs improvement’.

4. At the end of each day, post the results on an attractive monthly scoreboard marked: ‘How hot is our service?’ Locate the scoreboard in full view of both customers and staff.

7. Based upon this genuine and immediate feedback, design a training program to help staff understand and deliver what really works.

Key Learning Point

Excelle

Sun Zi Art Of War - Business Lessons From Deployment Of Troops In Salty Swamps & Marshes
When crossing salty swamps and marshes, move away quickly; never linger there. If you need to engage the enemy in salty swamps and marshes, stay close to areas that are lush with grasses and have your rear to the forest. - Chapter Nine, Sun Zi Art of WarAbove is the principle of de

rvice OK’ and ‘Service needs improvement’.

4. At the end of each day, post the results on an attractive monthly scoreboard marked: ‘How hot is our service?’ Locate the scoreboard in full view of both customers and staff.

7. Based upon this genuine and immediate feedback, design a training program to help staff understand and deliver what really works.

Key Learning Point

Excelle

Strategies on Brand Building by Top Brand Gurus
1. The fundamental law of Marketing is the Law of Leadership. It is better to be first than to be better. Microsoft launched in ’81 while Apple launched in ’84. Apple is better in hardware, software and other areas but has only 3% share while Microsoft has 94% share.2. Inspite of this law, every

, post the results on an attractive monthly scoreboard marked: ‘How hot is our service?’ Locate the scoreboard in full view of both customers and staff.

7. Based upon this genuine and immediate feedback, design a training program to help staff understand and deliver what really works.

Key Learning Point

Excelle

Mystery Shopping Jobs
It’s A Mystery All Right!How can the quality of retail service be measured? Is it a mystery? Not really, because many research companies have developed and used a tool called the mystery shopper. Mystery shopping jobs help businesses improve.Mystery shopping jobs involve people who act

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7. Based upon this genuine and immediate feedback, design a training program to help staff understand and deliver what really works.

Key Learning Point

Excellent service quality training is important, and sometimes a classroom is the best place to provide it. But training should be always supported by a work environment that generates interest and participation.

Action Steps

Back up your training efforts with creative programs to involve staff, and customers, in a continuous journey towards service improvement. Use the `Service Quality Thermometer' idea, or come up with creative plans of your own. Creativity + Training = Results.

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Textile manufacturing is perhaps one of the oldest known industries in India. It was in existence since the beginning of civilization, although a crude methodology has been used then. The total contribution towards textiles manufacturing in our country is approximately 20% of country’s industrial production and is also treated as the backbone of economy. This contribution is about 1/3rd of the foreign exchange earned by the government.

A freight broker works with the manufacturers of goods, wholesalers and distributors to see to the safe and effective and timely transportation of huge loads of goods to be ultimately sold on the market. These professionals also work on the modalities of sending the material from one location to another, and the amount earned as a part of the profit is termed as freight brokerage. The business of freight brokers has been in the trucking business as early as the early 20th century.

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