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Atricle Dump - The Playful Policy Review
Every business wants to be secure. No business wants to lose money. To offset the current and future threats to security or capital loss, modern businesses large and small spend tens of thousands, even millions, installing video cameras and metal detectors. They hire security guards and order employees to carry identity cards. They monitor activities and wrap barbed wire
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the t
Copywriting is basically the term used in referring to the process of writing the text that publicize a business, person, an idea or an opinion. A copy may be used on its own, such as a script for a television or radio advertisement, or in conjunction with other kinds of media as in the text for websites and promotional materials. The main purpose of copywriting is to create
I wanted to play golf at a prestigious course in town, so I went to the Pro-Shop to book a time.The attendant at the counter said she could not take my booking in person as she was only allowed to accept golf reservations by telephone.
I explained that I wanted to make a booking right away. And since I was already there, wouldn’t she please make the reservation?
The attendant refused once again, repeating that she only took bookings by telephone.
A public telephone stood in the corner nearby. I walked over to it and promptly called the Pro-Shop. The attendant answered the telephone and proceeded to make my booking. The entire time I could see her at the counter while we were speaking on the phone. And she could see me, too.
This makes me wonder: If the customer had used his mobile phone to call the reservations clerk while he was standing directly in front of her, then would she have seen the absurdity of her ways? And if she did, would she have told her managers about it? Or made a suggestion to change it?
Most likely, not.
Key Learning
Point Frontline staff are taught to follow policies and procedures. Often they are hesitant to `break the rules'. Yet some rules should be broken, or changed, or at least seriously bent from time to time. Are your staff bound by rules they cannot change? If those rules are outdated or problematic, will they tell you?
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the to
There are of course, many mystery shopping agencies that will sell you their bells and whistles approach, whereby ‘experienced’ researchers will descend on a business and collect information relating to products and services.If we consider the cost base on this factor alone, it doesn’t take a genius to work out that it is out of reach for most ‘new’ and ‘growing’ comp
The attendant refused once again, repeating that she only took bookings by telephone.
A public telephone stood in the corner nearby. I walked over to it and promptly called the Pro-Shop. The attendant answered the telephone and proceeded to make my booking. The entire time I could see her at the counter while we were speaking on the phone. And she could see me, too.
This makes me wonder: If the customer had used his mobile phone to call the reservations clerk while he was standing directly in front of her, then would she have seen the absurdity of her ways? And if she did, would she have told her managers about it? Or made a suggestion to change it?
Most likely, not.
Key Learning
Point Frontline staff are taught to follow policies and procedures. Often they are hesitant to `break the rules'. Yet some rules should be broken, or changed, or at least seriously bent from time to time. Are your staff bound by rules they cannot change? If those rules are outdated or problematic, will they tell you?
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the t
Selecting a good office chair is an important decision. If you intend to spend a lot of time in your office chair, it’s probably the equivalent to purchasing a mattress for your bed. Think about how much time you’ll spend in the chair each day. It could be as much as 8-12 hours. If that’s the case, you definitely want to make an informed decision. Listed below are
This makes me wonder: If the customer had used his mobile phone to call the reservations clerk while he was standing directly in front of her, then would she have seen the absurdity of her ways? And if she did, would she have told her managers about it? Or made a suggestion to change it?
Most likely, not.
Key Learning
Point Frontline staff are taught to follow policies and procedures. Often they are hesitant to `break the rules'. Yet some rules should be broken, or changed, or at least seriously bent from time to time. Are your staff bound by rules they cannot change? If those rules are outdated or problematic, will they tell you?
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the t
(Say What You Mean and Get What You Want!)Great business communication skills requires learning to say exactly what you mean and saying it in a way to get a desired outcome that is beneficial for both the business contact and your home based business. Many times we send cross signals in our communications because we ourselves are not complet
Most likely, not.
Key Learning
Point Frontline staff are taught to follow policies and procedures. Often they are hesitant to `break the rules'. Yet some rules should be broken, or changed, or at least seriously bent from time to time. Are your staff bound by rules they cannot change? If those rules are outdated or problematic, will they tell you?
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the t
People advertise in many different ways to attract specific audience. Some of them use TV and radio broadcasts, some- newspapers, others- billboards and neon lights. But advertising inflatables are gaining up speed in the business world. Advertising using inflatables can be cheaper than any other way to show to the world. Many small firms with thin advertising budget prefer
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the tone: wear party hats, bring a cake to share, show five minutes of a stand-up comedian on video, put a funny sign in front of the room, or use bright magic markers with flipchart paper on the wall.
Make a list (in advance) of key policies and procedures your staff must work with every day. Go through the list with your staff asking two questions: `What do you like least about this policy (or procedure)?' and `What do our customers find most problematic about this policy?'
Write everything down. Keep the mood light and easy in a spirit of playful review. If you wish, ask a third question: `How would you change this policy if you could?'
After the meeting, carefully study the list, taking one of two key actions:
1. Modify the policy to eliminate or reduce the friction. If your staff have made good points and reasonable suggestions, implementing those changes will boost efficiency, responsibility and staff morale.
2. If the policy cannot be changed (and there may be good reasons not to: security, credit risk, government requirements, etc.), take the time to explain the rationale of the current system to your staff. Be sure they understand it so well that they can explain it in a positive and convincing manner to someone else. After all, this is exactly what they should do every day with yo
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