Atricle Dump - Business

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ie and tendered the payment. As the lady began to leave, the manager said, “Please take a taste—I want to ensure you enjoy it as much as I do.” She obl

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An elderly lady gazed at the array of smoothie options as she approached the counter at Freshens Yogurt in the DFW Airport. The line was quite long and I was eating within earshot of the counter. The interaction (note: an interaction, not a transaction) went something like this:

Manager: “What type of smoothie are you in the mood for today?”
Guest: “There are so many, I can’t decide.”
Manager: “Well, No.1 and No.16 are the most popular ones ordered, but I’ll let you in on a little secret, No.18 is my favorite.”
Guest: “I’ll try one of those.”
The manager quickly made the smoothie and tendered the payment. As the lady began to leave, the manager said, “Please take a taste—I want to ensure you enjoy it as much as I do.” She obli

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Today, many corporations have large mobile workforces, in sales and field service roles. Frequently, these mobile workers have little or no remote access to core business applications of their organisation. Voice and paper are still the main communication metho

I was eating within earshot of the counter. The interaction (note: an interaction, not a transaction) went something like this:

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e of smoothie are you in the mood for today?”
Guest: “There are so many, I can’t decide.”
Manager: “Well, No.1 and No.16 are the most popular ones ordered, but I’ll let you in on a little secret, No.18 is my favorite.”
Guest: “I’ll try one of those.”
The manager quickly made the smoothie and tendered the payment. As the lady began to leave, the manager said, “Please take a taste—I want to ensure you enjoy it as much as I do.” She obl

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Management is relationships; sales is relationships; service is relationships; office politics is relationships. Salaries and bonuses; vacations and office assignments; training and education --- all relationships.Shopping is business; handling the chec

nes ordered, but I’ll let you in on a little secret, No.18 is my favorite.”
Guest: “I’ll try one of those.”
The manager quickly made the smoothie and tendered the payment. As the lady began to leave, the manager said, “Please take a taste—I want to ensure you enjoy it as much as I do.” She obl

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Business forms help in running a business smoothly and successfully by maintaining information about various business activities in an organized way. They provide a quick reference to the company records and every day transactions. They also help in handling va

ie and tendered the payment. As the lady began to leave, the manager said, “Please take a taste—I want to ensure you enjoy it as much as I do.” She obliged and responded, “Outstanding!” The manager replied, “That’s what I like to hear!”

Now That’s Service!

Great service not only for the guest who placed the order, but the eight others in line, as well as a lesson learned for the other employees working behind the counter. While many managers believe in good service, it’s rare to see them actually demonstrate it. Kudos to the Fresh?ns Yogurt manager in the DFW airport who proved once again that memorable service can be delivered in a limited interactivity environment.

Along similar lines, the Chick-fil-A staff in my neighborhood respo

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Innovative world class housing complexes are being developed in India. The Indian consumer is finally getting a quality house to live in. The housing boom should continue in India for as long as the economy grows at 8%, which could easily be another 20 years.

Today, the organizational realm in which we work has been dramatically altered. Organizations are flatter, with fewer middle management positions. This article offers tips for moving ahead in your company.

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