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  • Atricle Dump - Learning the Value of Customized Service: Rafferty's Case Study

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    rk system. Regardless of where the team members are in the restaur
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    Recognizing the importance of genuine hospitality, Rafferty's Restaurant long ago established customer service standards that set them apart from other restaurants. The Bowling Green, Ky.-based chain, which has 25 units in eight states, has what it calls the teamwork system. Regardless of where the team members are in the restaura
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    aurant long ago established customer service standards that set them apart from other restaurants. The Bowling Green, Ky.-based chain, which has 25 units in eight states, has what it calls the teamwork system. Regardless of where the team members are in the restaur
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    em apart from other restaurants. The Bowling Green, Ky.-based chain, which has 25 units in eight states, has what it calls the teamwork system. Regardless of where the team members are in the restaur
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    , which has 25 units in eight states, has what it calls the teamwork system. Regardless of where the team members are in the restaur
    Nine Ways to Build Your Business Without Making Cold Calls
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    rk system. Regardless of where the team members are in the restaurant, and no matter what their respective role is, they take care of guest needs. A bus boy may refill your drink, and a server from another section is likely to bring you extra napkins.

    This commitment to service has helped Rafferty's develop a loyal customer

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