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Atricle Dump - Answering the Phone: It's Just Good Manners
According to the Security and Exchange Commission a Small Business is... For SEC purposes, small businesses are defined as domestic companies with revenues of under $25 million, and not investment companies. Subsidiaries of larger companies do not qualify as small businesseswhile The Small Business Association says... There are many definitions of a small business. In general, any business with revenue under $500,000 per year will qualify, but many larger agricultural and commercial businesses may also apply.And many Business Schools and Authorities to Find a Small Business... as a business with a small number of employees. The legal definition of "small" often varies by country and
The kind of customer service that I received with my first call to Bargain World is all too common, I’m very sad to say. However, Greg helped restore some of my faith in dealing with people who answer the phone as part of their job.
When my children were young, I would always tell them when they were going to a friend’s house, “Use your manners – the good ones." I think people who answer the phone should be reminded of this from time to time.
The first contact a customer has with your business or organization should soun
A consigment thrift shop is a combination of a thrift shop where people donate their stuff usually to a charitable organization so that they can sell it to make money in their shop and of a consigment shop. The later is where somebody hands in their stuff to someone, not donating it, and that somebody sells it for them.Apart from supporting a good cause when used for charitable purposes these consignment thrift shops have pretty much become a necessary part in our world today. We have always been gatherers and with new modern possibilities of buying pretty much anything at anytime we gather more than ever. The consignment thrift shop has become a vital part of our consumption cycle as self st
This week I called a well-known chain store (I’ll call it “Bargain World" for the remainder of this article) to inquire about getting a credit card for my business. This is the gist of the phone conversation that I experienced.
Ring, ring. “ghkasdruasdfmklpdrlkmewemriopsdflkj- Bargain World." (This is the first contact with the company, and I couldn’t even understand anything she said until she said the name of the company. By the way, she sounded disgusted with her job and with me for bothering her.)
Me: “I would like to speak with someone about getting a business credit card."
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment please," or anything else. She just abruptly placed me on hold.)
BW: “Customer service."
Me: “I would like to speak with someone about getting a business credit card."
BW: “I’ll transfer you to Lay Away." (What does Lay Away have to do with a credit card? Oh, well...)
BW: “Lay Away."
Me: “I would like to speak with someone about getting a business credit card."
BW: “Who handles credit card applications?" (Spoken to someone else.)
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me another number to call. When I called that number, I got a friendly voice and she told me that the local stores are supposed to keep the business applications in the Customer Service Department – the first place I was transferred to, by the way.)
I called another local branch of Bargain World this time and asked for Customer Service. A friendly male voice answered the Customer Service phone.
Me: “I would like to inquire about a business credit card."
BW: “Sure. Let me see if we have any here." (A few seconds passed while he searched.)
BW: “Yes, we have some here. You can pick one up in the Customer Service Department."
Me: “Could you fax it to me, please?"
BW: “Sure. What’s your fax number?"
I gave him my fax number and asked, “Could I have your name, please?"
BW: “Greg."
Me: “Thank you, Greg. You’ve been very helpful."
Immediately I could hear the smile in his voice: “Thank you. I’m glad I could help."
The kind of customer service that I received with my first call to Bargain World is all too common, I’m very sad to say. However, Greg helped restore some of my faith in dealing with people who answer the phone as part of their job.
When my children were young, I would always tell them when they were going to a friend’s house, “Use your manners – the good ones." I think people who answer the phone should be reminded of this from time to time.
The first contact a customer has with your business or organization should sound
Medical billing business can be done at home or over the Internet, on a regular or a part-time basis. Because of the high demand of the medical billing, there is a large competition in the medical billing market. A lot of large and well-established medical billing business firms dominate the market these days.Preparing electronic or paper claims for the insurance companies is an integral part of medical billing business. Today, a number of medical billing software packages are available. These packages vary in price from $99 to several thousand dollars. It is imperative that you pick a billing software package that is right for your needs. You have to enter all patient information into the so
Me: “I would like to speak with someone about getting a business credit card."
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment please," or anything else. She just abruptly placed me on hold.)
BW: “Customer service."
Me: “I would like to speak with someone about getting a business credit card."
BW: “I’ll transfer you to Lay Away." (What does Lay Away have to do with a credit card? Oh, well...)
BW: “Lay Away."
Me: “I would like to speak with someone about getting a business credit card."
BW: “Who handles credit card applications?" (Spoken to someone else.)
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me another number to call. When I called that number, I got a friendly voice and she told me that the local stores are supposed to keep the business applications in the Customer Service Department – the first place I was transferred to, by the way.)
I called another local branch of Bargain World this time and asked for Customer Service. A friendly male voice answered the Customer Service phone.
Me: “I would like to inquire about a business credit card."
BW: “Sure. Let me see if we have any here." (A few seconds passed while he searched.)
BW: “Yes, we have some here. You can pick one up in the Customer Service Department."
Me: “Could you fax it to me, please?"
BW: “Sure. What’s your fax number?"
I gave him my fax number and asked, “Could I have your name, please?"
BW: “Greg."
Me: “Thank you, Greg. You’ve been very helpful."
Immediately I could hear the smile in his voice: “Thank you. I’m glad I could help."
The kind of customer service that I received with my first call to Bargain World is all too common, I’m very sad to say. However, Greg helped restore some of my faith in dealing with people who answer the phone as part of their job.
When my children were young, I would always tell them when they were going to a friend’s house, “Use your manners – the good ones." I think people who answer the phone should be reminded of this from time to time.
The first contact a customer has with your business or organization should soun
Elizabeth is the executive director of a large non-profit organization that provides wide-ranging services to people in need. She and her staff work long hours to help their clients as effectively as possible, always trying to make the best use of limited resources. While she acknowledges that hard work and scarce resources are the way of the non-profit world Elizabeth admits that she feels increasingly overwhelmed. She accepts as fact that she will work herself to burnout then leave the organization.Frank, a successful surgeon, is a popular, sought-after speaker at medical conferences around the world. He struggles to balance the challenges of his work with the demands of his family while tr
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me another number to call. When I called that number, I got a friendly voice and she told me that the local stores are supposed to keep the business applications in the Customer Service Department – the first place I was transferred to, by the way.)
I called another local branch of Bargain World this time and asked for Customer Service. A friendly male voice answered the Customer Service phone.
Me: “I would like to inquire about a business credit card."
BW: “Sure. Let me see if we have any here." (A few seconds passed while he searched.)
BW: “Yes, we have some here. You can pick one up in the Customer Service Department."
Me: “Could you fax it to me, please?"
BW: “Sure. What’s your fax number?"
I gave him my fax number and asked, “Could I have your name, please?"
BW: “Greg."
Me: “Thank you, Greg. You’ve been very helpful."
Immediately I could hear the smile in his voice: “Thank you. I’m glad I could help."
The kind of customer service that I received with my first call to Bargain World is all too common, I’m very sad to say. However, Greg helped restore some of my faith in dealing with people who answer the phone as part of their job.
When my children were young, I would always tell them when they were going to a friend’s house, “Use your manners – the good ones." I think people who answer the phone should be reminded of this from time to time.
The first contact a customer has with your business or organization should soun
Before the drum roll and the big reveal, let's begin by understanding that this casting secret is for ADVANCED would be commercial actors and actresses. This is NOT a basics course on the entire casting for television commercials genre.Information on taking the right classes and getting agents and posing for head shots and picking your commercial acting niche appear elsewhere.But for now, we concentrate on the big game...getting you cast in a commercial.Okay, here's the process. Roll it. You've already come in and, with the casting director and her assistant running the camera, you've recorded your lines. More than likely you've done this with someone else from the same c
Me: “I would like to inquire about a business credit card."
BW: “Sure. Let me see if we have any here." (A few seconds passed while he searched.)
BW: “Yes, we have some here. You can pick one up in the Customer Service Department."
Me: “Could you fax it to me, please?"
BW: “Sure. What’s your fax number?"
I gave him my fax number and asked, “Could I have your name, please?"
BW: “Greg."
Me: “Thank you, Greg. You’ve been very helpful."
Immediately I could hear the smile in his voice: “Thank you. I’m glad I could help."
The kind of customer service that I received with my first call to Bargain World is all too common, I’m very sad to say. However, Greg helped restore some of my faith in dealing with people who answer the phone as part of their job.
When my children were young, I would always tell them when they were going to a friend’s house, “Use your manners – the good ones." I think people who answer the phone should be reminded of this from time to time.
The first contact a customer has with your business or organization should soun
This may seem like a rhetorical question, but stop and think about your business ― from your CUSTOMER's perspective, ask yourself: Is your organization truly easy to do business with?I recently called a local auto dealer to schedule routine maintenance on my car. I spoke with the Service Manager who was very nice. He was very efficient, in fact too efficient. He hung up on me while I was in the process of asking to speak with a salesperson.I've always liked the dealership so I called back. The Service Manager answered the phone. I told him that we'd just spoken and that he had hung up on me! I assured him I didn't think it was intentional, but that he was merely in a hurry. I als
The kind of customer service that I received with my first call to Bargain World is all too common, I’m very sad to say. However, Greg helped restore some of my faith in dealing with people who answer the phone as part of their job.
When my children were young, I would always tell them when they were going to a friend’s house, “Use your manners – the good ones." I think people who answer the phone should be reminded of this from time to time.
The first contact a customer has with your business or organization should sound friendly and eager to help not tired, bored, or even worse, angry. We can all use a refresher course occasionally. Here are 9 tips to remind us that our voices speak volumes (no pun intended) especially when we aren’t face to face with the customer.
Stop what you’re doing, take a quick breath and smile when you answer the phone, whether you answer an extension or (especially if) you answer incoming calls. Many times we’re concentrating on something else when the phone rings. Focus completely on the call, and give the caller your full attention. Callers can hear the keyboard clicking if we’re typing while we talk, and they can also tell if we’re distracted.
Speak slowly and clearly. You may say, “Good morning, ABC Company, Dana speaking," a hundred times a day, but the person calling is hearing it once. Make sure they understand what you’re saying.
Include a greeting, such as “Good morning," before you say the name of your organization, business, or department. It just sounds friendlier, plus many times callers use speaker phone when placing calls. When you include a greeting it allows the caller time to hear the complete name of your organization or department if they’re picking up the receiver while you’re answering their call.
Say your name. You’re probably going to be asking for the caller’s name, Saying your name first is friendly and just plain good manners.
Ask permission before placing a caller on hold. Hitting the hold button or transferring a call without a buffer is rude. Say, "Can you hold, please?" Wait for their answer, then say, "Thank you." Never use the phrase, “I’ll have to..." It sounds like helping them is a chore. Instead say, “I’ll be glad to..."
Never use the phrase, “You’ll have to..." or “You need to..." Callers don’t like being told what they “have to" or “need to" do. If you need the caller to take action, such as calling another number, find a pleasant way to say it. Try, “Joe can be reached on his cell phone today. Would you like that number?"
When taking a message, say, “Would you like to leave a message?" instead of “Can I take a message?" For one thing, your English teacher taught you that you “can" do anything if you’re able. Secondly, asking if the caller would like to leave a message leaves the
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