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  • Atricle Dump - Want Customer Satisfaction? Sound Curious, Not Angry!

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    late, and huge penalties have been assessed. This bothers me, as it does, you.

    Why can’t they get it right?

    Anyway, if I come across as angry or in a condescending or ha

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    I was co-hosting a radio program the other day dedicated to the subject of customer satisfaction.

    A caller mentioned that she hated having to stand in line to return items to department stores. I commiserated, but I also pointed out that she shouldn’t show her emotions when she’s standing in line.

    The clerks will detect her furor, and they’ll slow down their transactions, hoping she’ll go to a different register, or give up.

    I offered another, related tip.

    When you reach someone who can help you with your problem, instead of sounding angry or displeased, it pays to manifest a different attitude.

    Try curiosity.

    For instance, on more than one occasion my charge card payments have arrived late, and huge penalties have been assessed. This bothers me, as it does, you.

    Why can’t they get it right?

    Anyway, if I come across as angry or in a condescending or hau

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    epartment stores. I commiserated, but I also pointed out that she shouldn’t show her emotions when she’s standing in line.

    The clerks will detect her furor, and they’ll slow down their transactions, hoping she’ll go to a different register, or give up.

    I offered another, related tip.

    When you reach someone who can help you with your problem, instead of sounding angry or displeased, it pays to manifest a different attitude.

    Try curiosity.

    For instance, on more than one occasion my charge card payments have arrived late, and huge penalties have been assessed. This bothers me, as it does, you.

    Why can’t they get it right?

    Anyway, if I come across as angry or in a condescending or ha

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    n their transactions, hoping she’ll go to a different register, or give up.

    I offered another, related tip.

    When you reach someone who can help you with your problem, instead of sounding angry or displeased, it pays to manifest a different attitude.

    Try curiosity.

    For instance, on more than one occasion my charge card payments have arrived late, and huge penalties have been assessed. This bothers me, as it does, you.

    Why can’t they get it right?

    Anyway, if I come across as angry or in a condescending or ha

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    When crossing salty swamps and marshes, move away quickly; never linger there. If you need to engage the enemy in salty swamps and marshes, stay close to areas that are lush with grasses and
    tead of sounding angry or displeased, it pays to manifest a different attitude.

    Try curiosity.

    For instance, on more than one occasion my charge card payments have arrived late, and huge penalties have been assessed. This bothers me, as it does, you.

    Why can’t they get it right?

    Anyway, if I come across as angry or in a condescending or ha

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    late, and huge penalties have been assessed. This bothers me, as it does, you.

    Why can’t they get it right?

    Anyway, if I come across as angry or in a condescending or haughty way, they blame me for the tardiness, insisting I was late in sending my payments.

    If I sound curious, I get better treatment, and any late fees and finance charges are waived. I say:

    “I’m a little concerned. I sent in my payment on time but for some reason, it doesn’t seem like you got it—which is weird!”

    “Oh, we got it,” they’ll reply, “but it seems it got here three days after the due date.”

    “Wow, that’s unusual!” I’ll say.

    “Well, we’ll go ahead and waive it for you.”

    Problem over!

    You have to try this. I’m sure you’ll get better customer service, and avoid hassles, while saving money.

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