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Atricle Dump - Tools for Professionalism in Customer Service
Are you selling goods or services to companies in other countries? Although expanding your company beyond your national borders is very exciting and profitable, it will also subject you to the payment habits of your foreign customers. Many times, customers can take as long as 60 days to pay for their goods. Although large export companies can wait that long to get paid, most small and medium sized businesses can't. This creates a cash flow problem.Of course, you can always ask your customers to pay you immediately by bank wire as soon as the invoice is presented. However, few customers will abide by that request and you risk loosing business to the competiti
Irene: Although this book is written primarily for the HVAC industry, I would assume it could apply to all industries. What other industries do you believe would benefit from using this book as a teaching tool?
Steve: Due to the trade anecdotes in the book, I believe that electric
Hello, students, and welcome to my classroom. Go ahead and have a seat anywhere. I assure you that they’re all comfortable and have ideal viewing. I assume you’re all business people with an interest in placing or designing cost-effective ads. Then sit back, relax and learn. I am your humble instructor in the mystical and confusing world of Yellow Page advertising. My name is Jeff Hauser and I have a BFA in marketing from Pratt Institute and a masters in teaching, so I’m more than qualified to be your professor. But do I hear a murmur in the back? Did someone say, “What are your credentials to teach Yellow Pages?” Fine, then.I’ve been designing Yellow Page a
Today we have Steve Coscia, author of “HVAC Customer Service Handbook”, speaking with us. Steve’s book gives service professional the strategies and techniques required to deliver world-class customer service. Hello Steve.
Irene: What inspired you to write “HVAC Customer Service Handbook”?
Steve: After performing a few HVAC customer service speeches and writing several customer service articles for HVAC trade magazines I observed how little information there was for the front-line HVAC Rep so I wrote the book. Thus far the book has been very well received by the HVAC trade press.
Irene: Tell us about your personal experiences you have had that led you to share your knowledge with others.
Steve: I simply taught my HVAC clients to implement the same customer service strategies that I used successfully for twenty years. My background was in customer service management. Regardless of the industry, when the service infrastructure is stable then world-class service delivery is attainable. I selected HVAC because I kept attracting more HVAC contractors and distributors as clients.
Irene: Although this book is written primarily for the HVAC industry, I would assume it could apply to all industries. What other industries do you believe would benefit from using this book as a teaching tool?
Steve: Due to the trade anecdotes in the book, I believe that electrici
The way that most people approach their careers is that as long as it puts money on the table, they are happy and they basically relegate themselves to a life full of complacency and mediocrity. However, that shouldn’t be the case. In order to get those promotions and salary raises, one needs to do a lot more than just going through the motions of work. One should eventually try to step up and look to enhance their career. So whether you are planning to live out your working life in the same company or planning to move to another in a few year’s time, it would be best that you start improving your career now. Here are some of the most effective ways to go about cli
Irene: What inspired you to write “HVAC Customer Service Handbook”?
Steve: After performing a few HVAC customer service speeches and writing several customer service articles for HVAC trade magazines I observed how little information there was for the front-line HVAC Rep so I wrote the book. Thus far the book has been very well received by the HVAC trade press.
Irene: Tell us about your personal experiences you have had that led you to share your knowledge with others.
Steve: I simply taught my HVAC clients to implement the same customer service strategies that I used successfully for twenty years. My background was in customer service management. Regardless of the industry, when the service infrastructure is stable then world-class service delivery is attainable. I selected HVAC because I kept attracting more HVAC contractors and distributors as clients.
Irene: Although this book is written primarily for the HVAC industry, I would assume it could apply to all industries. What other industries do you believe would benefit from using this book as a teaching tool?
Steve: Due to the trade anecdotes in the book, I believe that electric
New advanced techniques are evolving and traditional technologies are being upgraded. And so businesses are inspired by this and are using new techniques for promotion. Canvas printing is one such method that has its own importance because of its innovative and artistic quality. This is a magnificent method to make your business or your other purpose popular. This also helps many professionals to show their artistic quality. It shows your talent and can prove your ability by bringing some unique concepts. Your innovative ideas and thoughts will give a new meaning to your canvas printing. Your art work will make your advertisement look more attractive and decent. Rep so I wrote the book. Thus far the book has been very well received by the HVAC trade press.
Irene: Tell us about your personal experiences you have had that led you to share your knowledge with others.
Steve: I simply taught my HVAC clients to implement the same customer service strategies that I used successfully for twenty years. My background was in customer service management. Regardless of the industry, when the service infrastructure is stable then world-class service delivery is attainable. I selected HVAC because I kept attracting more HVAC contractors and distributors as clients.
Irene: Although this book is written primarily for the HVAC industry, I would assume it could apply to all industries. What other industries do you believe would benefit from using this book as a teaching tool?
Steve: Due to the trade anecdotes in the book, I believe that electric
Where to find Discount Nursing Scrubs With the increase of nurses nationwide, the need for nursing scrubs is also on the rise. But a lot of these new nurses are looking to save money. Discount nursing scrubs can be found in a number of places. Buying discount nursing scrubs is a great way to save money. There is no need to buy a brand new uniform every time you are in need. Look in the places below to find discount nursing scrubs. You may be able to save hundreds of dollars a year if you frequent these stores. First off, check with the hospital or doctors office that you are affiliated with. Often these organizat
Irene: Although this book is written primarily for the HVAC industry, I would assume it could apply to all industries. What other industries do you believe would benefit from using this book as a teaching tool?
Steve: Due to the trade anecdotes in the book, I believe that electric
Financial asset management is a great tool, that is used to manage a companies, investments, available cash flow, and its liabilities. This type of asset management is very complex, and requires the assistance of highly qualified professionals to obtain the best results.Most companies tend to outsource this task to qualified professionals who specialize in the field of financial asset management. Companies that specialize in managing the assets of other companies are better equipped to manage a companies assets. The effort that it would take a small or medium sized company to put together a highly specialized team to manage their assets would be cost prohib
Irene: Although this book is written primarily for the HVAC industry, I would assume it could apply to all industries. What other industries do you believe would benefit from using this book as a teaching tool?
Steve: Due to the trade anecdotes in the book, I believe that electricians, plumbers, general contractors, roofers, landscapers, etc. would benefit from the book. The anecdotes depict scenarios in which most customers are homeowners and the service provider is usually a tradesperson.
Irene: Why do you believe that customer service representatives, in this case in the HVAC industry, are stressed out?
Steve: Customer service reps in almost every industry are stressed out – it’s the nature of the work. HVAC reps handle volatile situations such as when a customer’s heating system breaks down on a zero degree day at 1:00 in the morning. That situation is stressful for the HVAC rep and these events arise every day. Due to the volatile nature of these events, a stable problem solving infrastructure must prevail - if not the event will exacerbate.
Irene: Do you believe that problem solving must start at top management before it filters down to the service reps? If so, how is this possible?
Steve: Yes because management must lead by example. Management’s role is also to invest enough time and resources in building a stable information sharing infrastructure which is the best way to avert problems.
Irene: There are stereotype images of cus
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