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Atricle Dump - No Vacancy for Customer Service
Will your customer’s first experience be their last or the beginning of something great?Since moving to Oregon we have had numerous out-of-town visitors. Invariably, we take them out to eat. One of my favorite places to eat is a tiny caf? in Pl
To stay competitive, businesses have to recognize what our customers and our employees need. If we don’t take the time to assess those needs . . . and fill them, we run the risk
Business Christmas cards are an economical way to show appreciation and send your best wishes for the holiday season to current customers as well as to cultivate relationships with prospective clients. After all, business is all about relationships s
The motel rooms were nice and new, the towels fluffy. I even liked the hand lotion. It didn’t dry my hands like some alcohol based lotions and it didn’t make them feel greasy . . . they felt just right after rubbing on the lotion.
In the three years or so that I’ve been staying there, a couple times a month or so, things have changed. The carpets are showing stains, the towels seem thinner and so is the hand lotion. The selection for breakfast has dwindled. There are no more donuts. The hot chocolate is gone, and the orange juice has changed to a cheaper brand and now tastes watered down. I never eat the complimentary breakfast anymore.
About a hundred yards down the street is another motel where I can stay for about 20% less and yet, I choose to stay at the Neptune.
What keeps me coming back is Betty, the morning desk clerk. I like her. She’s friendly and always has a smile. When the Neptune decided to raise their rates, Betty fought for my standing commercial rate. She won. I stay. When Betty goes, I will, too. And I’m sure she will be going.
Just as the Neptune has continually shown a lack of understanding of service to me as a client, I’m willing to bet they show the same disregard also for their internal customer service as well. I have seen turnover at the desk many times in the last three years. I’ve not heard Betty complain, but one day she will move on like others before her, and the Neptune will lose a great employee and at least one steady customer.
To stay competitive, businesses have to recognize what our customers and our employees need. If we don’t take the time to assess those needs . . . and fill them, we run the risk o
It can be extremely difficult to find your ideal job today. The working climate is very competitive, more so than it has been in the last few years, purely because of the introduction of temping or staffing agencies to help resolve problems in the wor
In the three years or so that I’ve been staying there, a couple times a month or so, things have changed. The carpets are showing stains, the towels seem thinner and so is the hand lotion. The selection for breakfast has dwindled. There are no more donuts. The hot chocolate is gone, and the orange juice has changed to a cheaper brand and now tastes watered down. I never eat the complimentary breakfast anymore.
About a hundred yards down the street is another motel where I can stay for about 20% less and yet, I choose to stay at the Neptune.
What keeps me coming back is Betty, the morning desk clerk. I like her. She’s friendly and always has a smile. When the Neptune decided to raise their rates, Betty fought for my standing commercial rate. She won. I stay. When Betty goes, I will, too. And I’m sure she will be going.
Just as the Neptune has continually shown a lack of understanding of service to me as a client, I’m willing to bet they show the same disregard also for their internal customer service as well. I have seen turnover at the desk many times in the last three years. I’ve not heard Betty complain, but one day she will move on like others before her, and the Neptune will lose a great employee and at least one steady customer.
To stay competitive, businesses have to recognize what our customers and our employees need. If we don’t take the time to assess those needs . . . and fill them, we run the risk
As gas prices continue to skyrocket, more and more people are beginning to look at their work at home options. Many people who have never considered the non-traditional workplace are taking it more seriously.Work at home used to be one of those
About a hundred yards down the street is another motel where I can stay for about 20% less and yet, I choose to stay at the Neptune.
What keeps me coming back is Betty, the morning desk clerk. I like her. She’s friendly and always has a smile. When the Neptune decided to raise their rates, Betty fought for my standing commercial rate. She won. I stay. When Betty goes, I will, too. And I’m sure she will be going.
Just as the Neptune has continually shown a lack of understanding of service to me as a client, I’m willing to bet they show the same disregard also for their internal customer service as well. I have seen turnover at the desk many times in the last three years. I’ve not heard Betty complain, but one day she will move on like others before her, and the Neptune will lose a great employee and at least one steady customer.
To stay competitive, businesses have to recognize what our customers and our employees need. If we don’t take the time to assess those needs . . . and fill them, we run the risk
Any professionally trained interviewer can attest these questions are the most asked by people involved with job-hunting. How important is it? Absolutely vital! … How difficult is it? Not hard at all.I can demonstrate the importance with a tru
Just as the Neptune has continually shown a lack of understanding of service to me as a client, I’m willing to bet they show the same disregard also for their internal customer service as well. I have seen turnover at the desk many times in the last three years. I’ve not heard Betty complain, but one day she will move on like others before her, and the Neptune will lose a great employee and at least one steady customer.
To stay competitive, businesses have to recognize what our customers and our employees need. If we don’t take the time to assess those needs . . . and fill them, we run the risk
There are lots of ways to earn a living in the world today. Sometimes we only seem to think that doctors, lawyers, or rocket scientists are the only ones who can make any money. However, if you're bilingual in Spanish and another language, you can be
To stay competitive, businesses have to recognize what our customers and our employees need. If we don’t take the time to assess those needs . . . and fill them, we run the risk of losing both.
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