Atricle Dump - Business

Getting Back the Lost Client in Six Steps
When you lose a client it’s almost always because of service. Price is rarely the problem. Before you try to win back that lost client you need to examine the problem and figure out why you lost the client in the first place. What does your client think was the problem? What do you think the problem was? If you work together again, is the problem going to resurface?Here are six steps to help you get back a lost client:1. Give it some time. Don’t go rushing after the client. Let them think about the problem if there was one. This will also give you time to think over your approach. Client problems are sometimes like lover problems. Time will often heal the

lose trust with your buyers.

9. Who is your benchmark?

Benchmarking is the continuous process of measuring products, services, and business practices of your company against the toughest and best competition in your industry. Your benchmark can be anyone and does not have to be restricted to your local region. What is the best company in your field doing that you are not doing or that you can do better?

10. What is your policy for dealing with customer complaints?

People do not want excuses from you regarding poor service. They want help, and they want words that are empathetic such a

Use Exit Interviews To Dramatically Reduce Staff Turnover
What is the first thing you would do if you started losing your key customers to your competitors?Well the simplest way to find out why they are leaving and stop the loss of business is to obviously ask them. To find out what made them leave you and what attracted them to another supplier.In the same way, you should make ‘exit interviews’ with employees who leave your business a standard part of your procedures.Usually conducted in their last few days, an exit interview is a conversation between you and the person who is leaving which allows you to obtain valuable information from them which will he

One unhappy customer will tell the world about inferior service while a happy customer rarely tells a soul. Your challenge as a business owner is to create a buzz so positive about your products and services that your clients and customers will become your raving fans and will tell the world about you!

Your lesson for today is to put pen to paper and write a rock solid customer service policy for your business. This policy should state explicitly how you will treat your customers at each and every turn. By answering the following questions, you will have covered the basics of your customer service program. Are you ready?

1. Who is your customer, and what are you doing to get to know him or her on a personal level?
Examples: Customer profile cards

One employee assigned to following the wins and wows of your customers

A bulletin board celebrating the events in the lives of your customers

2. What is your return policy, and how are customers treated when they return an item?

Use the same courtesy you used when a customer purchased an item.

3. What is your policy for returning phone calls and eMails?

Customers generally want a response within 24 hours, and this policy should be stated and posted.

4. How does everyone in your company answer the telephone?

People want a cheerful voice on your end of the telephone. They also do not want a busy signal when they call.

5. What is your policy for dealing with customers during a wait?

People love special treatment. Use this time to roll out the red carpet by offering a cup of coffee, a soda, or a glass of sparkling water.

6. What is your policy for training staff on how to serve your customers?

Spend one hour, two times per month, educating your staff on how to treat your customers. This treatment could make or break your relationship with your customers.

7. What is your policy for dealing with vendors and their products?

Your vendors are a part of your company, and the quality and care, which you request from them for your customers, should be exceptional. Remember...if your vendors are not providing you with outstanding customer service, your clients/customers will suffer.

8. If you offer a guarantee or warranty, are you honoring this?

If your customer knows that your product or service is guaranteed but there are too many loopholes that make this null and void, you will lose trust with your buyers.

9. Who is your benchmark?

10. What is your policy for dealing with customer complaints?

People do not want excuses from you regarding poor service. They want help, and they want words that are empathetic such a

Famous Swedish Brand Names
This article offers some general background information on some well-known Swedish brand names, although some of them may not be commonly recognised as originally Swedish. Sweden is quite unusual in that, for the size of the country, it has a relatively large number of world-class companies. Until recently, these were largely Swedish owned, and several still are, but some are now owned, wholly or partly, by non-Swedish groups but are still seen as Swedish. However, most of these companies are not familiar to the majority of people because they sell to other industries and not to the general public.People working in those industries will readily recognise such na

>1. Who is your customer, and what are you doing to get to know him or her on a personal level?
Examples: Customer profile cards