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  • Atricle Dump - Putting The Serve Back Into Customer Service

    Pebbles in Your Shoe Don't Only Hurt your Foot But Cause Back and Hip Problems!
    CIO Magazine ran an article entitled, "Ten Mistakes CIO's Too Often Make" written by Susan H. Cramm, former CIO and vice president of IT at Taco Bell and CFO and executive vice president at Chevys, a Taco Bell subsidiary.I was thunderstruck by her ninth mistake---Pretend that your organizational weeds are really untended flowers.My mind immediately went to a comparison with what it is like to spend a day walking with a pebble
    reception podium, where she greeted all customers. She didn't move or walk fast.

    She pointed to my new server who immediately disappeared into the kitchen. I never did see him for the rest of the evening - let me explain.

    Abdul approached the hostess and spotted me. He said, "Welcome back." I asked if he could be my server and he said it would not be possib

    Biometric Time Clock Maintenance
    The biometric time clock helps to gain the objectives of security, convenience, and accuracy, which is of great importance in contemporary working environments. Biometric time clock maintenance requires professionalism, even though the maintenance cost is low. The parts of biometric clocks are easily available and can be replaced to give more perfection.The hand reader is the main part of the equipment; it is where the employee pla
    Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.

    Last week I had the opportunity to speak at the Lumbermen's Merchandising Corp. annual sales meeting in Dallas. The meetings were held at the Dallas Convention Center and the hotel we stayed at was the Hyatt Regency at Reunion.

    The first night I had dinner at the Centennial Caf? Restaurant on the second floor of the hotel. The food was good and the service, I mean the server, was outstanding.

    It was a slow night and Abdul was covering one half of the tables in the restaurant. Here are some of my observations:

    1. Abdul was always smiling.

    2. He was energetic.

    3. He walked fast and with purpose.

    4. As soon as I was seated at the table he asked me for my drink order.

    5. Two minutes later - it was there.

    6. He wrote down my order which included some special diet requests.

    7. It took four minutes for the bread to be served. The meal was delivered exactly how I ordered it.

    8. When it was time, the plates were removed quickly and quietly.

    9. He was there when you needed him and not when you didn't.

    I went back to the same restaurant the next night. This time however, the place was really hopping. I asked for a table with a light, so I could finish a good novel I was reading.

    The hostess put me at a table with lots of light and it was right next to the reception podium, where she greeted all customers. She didn't move or walk fast.

    She pointed to my new server who immediately disappeared into the kitchen. I never did see him for the rest of the evening - let me explain.

    Abdul approached the hostess and spotted me. He said, "Welcome back." I asked if he could be my server and he said it would not be possibl

    Email Etiquette in the Workplace: The Email Creed
    I will give email communication the respect and value it deserves as a quick, acceptable and reliable form of internet communication.I will reply to an email within 24 hours or sooner, even if the reply consists of a few words (i.e. Great, Thanks, Sorry, Yes, No, Call me, etc.).I will use spell check and I will reread my emails prior to hitting the send button; because I understand that my email communications are a reflection
    >The first night I had dinner at the Centennial Caf? Restaurant on the second floor of the hotel. The food was good and the service, I mean the server, was outstanding.

    It was a slow night and Abdul was covering one half of the tables in the restaurant. Here are some of my observations:

    1. Abdul was always smiling.

    2. He was energetic.

    3. He walked fast and with purpose.

    4. As soon as I was seated at the table he asked me for my drink order.

    5. Two minutes later - it was there.

    6. He wrote down my order which included some special diet requests.

    7. It took four minutes for the bread to be served. The meal was delivered exactly how I ordered it.

    8. When it was time, the plates were removed quickly and quietly.

    9. He was there when you needed him and not when you didn't.

    I went back to the same restaurant the next night. This time however, the place was really hopping. I asked for a table with a light, so I could finish a good novel I was reading.

    The hostess put me at a table with lots of light and it was right next to the reception podium, where she greeted all customers. She didn't move or walk fast.

    She pointed to my new server who immediately disappeared into the kitchen. I never did see him for the rest of the evening - let me explain.

    Abdul approached the hostess and spotted me. He said, "Welcome back." I asked if he could be my server and he said it would not be possib

    Is It Time To Change Your Mind About Mindsets?
    When people are passionate, inspired and committed in their work they produce great results. If this is not the case then you can be sure that your organisation is underperforming.Passion, inspiration and commitment are a function of people’s mindsets. The usual perception is that a) people either have the right mindset or they don’t; or b) if they aren’t already passionate, inspired and committed in their job, the only practical way
    lked fast and with purpose.

    4. As soon as I was seated at the table he asked me for my drink order.

    5. Two minutes later - it was there.

    6. He wrote down my order which included some special diet requests.

    7. It took four minutes for the bread to be served. The meal was delivered exactly how I ordered it.

    8. When it was time, the plates were removed quickly and quietly.

    9. He was there when you needed him and not when you didn't.

    I went back to the same restaurant the next night. This time however, the place was really hopping. I asked for a table with a light, so I could finish a good novel I was reading.

    The hostess put me at a table with lots of light and it was right next to the reception podium, where she greeted all customers. She didn't move or walk fast.

    She pointed to my new server who immediately disappeared into the kitchen. I never did see him for the rest of the evening - let me explain.

    Abdul approached the hostess and spotted me. He said, "Welcome back." I asked if he could be my server and he said it would not be possib

    Unemployment Blues: Life Changing Events
    If we are unlucky enough to be at the wrong place at the wrong time, we experience a personal tsunami - a misfortune of devastating proportions that sweeps away our routine lifestyle and forever changes the world we know.Yet despite the frequency of such events - the tidal waves of Asia, the hurricanes of the Gulf Coast, the loss of life in the Middle East, the wildfires and mudslides of California - most of us are only indirectly af
    were removed quickly and quietly.

    9. He was there when you needed him and not when you didn't.

    I went back to the same restaurant the next night. This time however, the place was really hopping. I asked for a table with a light, so I could finish a good novel I was reading.

    The hostess put me at a table with lots of light and it was right next to the reception podium, where she greeted all customers. She didn't move or walk fast.

    She pointed to my new server who immediately disappeared into the kitchen. I never did see him for the rest of the evening - let me explain.

    Abdul approached the hostess and spotted me. He said, "Welcome back." I asked if he could be my server and he said it would not be possib

    Is The Customer Always Right?
    I am pretty sure I have listened to and read at least 2,000 to 3,000 books and videos on selling, how to sell and customer service and one theme that I have found has been - The Customer Is Always Right?This is the biggest load of rubbish I have ever heard. If you take on this philosophy, from my experience, you will go broke let me explain …One of the most common stories I hear bandied around the customer service industry, i
    reception podium, where she greeted all customers. She didn't move or walk fast.

    She pointed to my new server who immediately disappeared into the kitchen. I never did see him for the rest of the evening - let me explain.

    Abdul approached the hostess and spotted me. He said, "Welcome back." I asked if he could be my server and he said it would not be possible since he was limited to his station on the other side of the restaurant.

    He asked about my server and I told him he hadn't been to my table yet. Without any hesitation he asked if I would like the same glass of wine I enjoyed the night before. I was impressed and I said yes.

    The hostess had her arms wrapped around the podium - what a sight. I managed to get her attention and asked to be moved to Abdul's section. She gave me her best impression of a positive nod.

    Abdul grabbed the menu and escorted me across the restaurant to another table with enough light for me to finish my book. While the entr?e was different, the service again, was excellent.

    Service can be awesome or dreadful - and it's usually people who make the difference.

    The elements of good service are not instinctive and are usually the result of extensive training. Unfortunately, servers don't get to judge the service - that's strictly up to the customers.

    The reward for good service is more business. The reward for superior service is even more business. It should also be noted that "Profitability is the applause of a happy customer." I gave gave Abdul a big tip.

    In conclusion and generally speaking . . .

    People who walk fast make more money than people who don't.

    People who are enthusiastic, energetic, and show a little passion for their work also make more money than people who don't.

    People who go out of their way to help and serve their cu

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