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Atricle Dump - Customer Service and The Human Experience
Shipping packages internationally can be tedious. Each country sets its own regulations for what can be imported and what documentation is required for customs. Even shipments to Canada and Mexico require customs documentation (what ever happened to NAFTA?). The most common customs documentation may include:1) commercial invoice - this document details the contents of the package, including a description of the item(s), value, weight, quantity, shipper, and receiver (i.e., "consignee")2) power of attorney - this document is signed by the shipper to give the shipping company authorization to act as the shipper's broker to get the shipment through customsSometimes, additional documentation is required for international shipments. To simplify the process, visit your local The UPS Store. The friendly staff will expedite your shipment to its destination with automated systems to complete most of the paperwork for you!Keep in mind that shipping internationally with UPS is more expensive than other shipping methods. The value added services offered by UPS include: UPS acts as the customs broker
Etiquette. What does etiquette have to do with my success?Etiquette is an often overlooked but critical factor in our professional and financial success. It extends beyond table manners and permeates our daily social interactions. Treating people with respect, consideration, and honesty defines good etiquette. It’s quite simple: The nucleus of a prosperous relationship depends upon how you make a person feel.Golden Rule of EtiquetteThe golden rule of etiquette that has contributed to my business success and expanded clientele is making people feel comfortable, valued, and appreciated. Recently, I competed against larger competitors for a sizable contract and won. According to the client, my personality and awareness of the company’s culture outshined the competition.In today’s fiercely competitive business world, technical knowledge and expertise is no longer enough to ensure workplace success. The ability to get along well with others, demonstrate good manners, cultivate relationships, and deliver superior customer service is essential to business growth and career success.
With continued attention on customer service, customer retention, and lifetime value of the customer, it is no surprise that contact center operations continue to increase in importance as the primary hub of a customer’s experience. The contact center is still the most common way that customers get in touch with businesses. In fact, Gartner reports 92% of all contact is through the center.
While much attention has been focused on the technology and benefits of providing multiple channels for customer contact, little consideration has been directed to handling the human part of the equation—training Customer and Technical Service Representatives to field more than
Acting is one of the most rewarding and exciting things a person can do. A good actor can become anything he or she wants to be. Did you ever think about what it would be like being president of the United States of America or a homeless person begging for spare change? You can have the experience of being both, and still go home to your normal life. What other kind of career can offer that?There is nothing that compares to the feeling of being on stage, or the butterflies in your stomach right before you walk out. It's an amazing feeling knowing that you are going to bring entertainment to a large group of people. For however long you are on stage, you are bringing them into a world that you helped create. A world full of wonder, excitement, heartache or despair. You can make them laugh, cry, or stand up and cheer.You can also change people's lives. If you are performing in a play with a strong moral message the impact can be amazing. As you bring someone into a different world that you are creating on stage, a person's defenses are lowered. Their minds and hearts become open to the message t
With continued attention on customer service, customer retention, and lifetime value of the customer, it is no surprise that contact center operations continue to increase in importance as the primary hub of a customer’s experience. The contact center is still the most common way that customers get in touch with businesses. In fact, Gartner reports 92% of all contact is through the center.
While much attention has been focused on the technology and benefits of providing multiple channels for customer contact, little consideration has been directed to handling the human part of the equation—training Customer and Technical Service Representatives to field more tha
Thorough meeting preparation alleviates anxiety. Good planning guarantees that meetings are relevant, don’t overrun and aren’t held back by uniformed, boring or disinterested attendees. Follow these 19 timeless tips to keep your meetings on track and on time.When preparing your agenda …1. Identify the aim of your meeting2. Put the most important items first3. Establish a clear outcome for each point4. Judiciously choose meeting invitees. Ask yourself, “Who should attend?” “Should attendees be present for all or just part of the meeting?”5. Place controversial points towards the end so the early part of the meeting can flow smoothly6. If you work for a large organization and not everyone knows each other there may be a need for very short introductions. Schedule time for people to quickly share, “Who I am, my role in the company and why I’m here.”Distribute a specific agenda at least one week before the meeting. Make sure that everyone attending has all the information they need and that presenters know exactly how much time they are allotted.When circu
With continued attention on customer service, customer retention, and lifetime value of the customer, it is no surprise that contact center operations continue to increase in importance as the primary hub of a customer’s experience. The contact center is still the most common way that customers get in touch with businesses. In fact, Gartner reports 92% of all contact is through the center.
While much attention has been focused on the technology and benefits of providing multiple channels for customer contact, little consideration has been directed to handling the human part of the equation—training Customer and Technical Service Representatives to field more tha
If someone would have told me ten years ago that I could get paid to move to New York City, have my rent paid for me, make almost double my hourly rate plus a several thousand dollar bonus for committing to live there for three months I would have said they were crazy. But that is exactly the situation I now find myself in as I consider my next assignment as a traveling nurse in New York City. Wow! New York City!Before I take any new assignment as a traveling nurse, I always write down the pros and cons of the new assignment. This one was easy. Yankee Stadium, The Empire State Building, Central Park (I hear A-Rod walks around with no shirt on), Lady Liberty, shopping, restaurants. The list is endless.So I'll ask you. Should I go to New York as a traveling nurse? This is not a picture of me in Central Park, but in a couple of months I might be able to take my own picture there. Thanks to my traveling nurse job I can travel the United States (and Europe if I ever get up the courage) and make a great living at the same time.Now a shout out to my traveling nurse agencies. If you are interested in the
While much attention has been focused on the technology and benefits of providing multiple channels for customer contact, little consideration has been directed to handling the human part of the equation—training Customer and Technical Service Representatives to field more tha
Increasingly, traditional benefits packages are disappearing from the Canadian business landscape. As the face of the Canadian workforce continually changes, companies are finding it necessary to address these shifts. The reality for many employers is that it is becoming more and more difficult to recruit workers if they are not able to offer an attractive benefits package. It is not simply enough to offer affordable health insurance; there must also be the option to choose. Today, many Canadians opt for a ‘cafeteria-style’ benefits package that offers them the freedom to design a customized benefits plan.Although flexible benefits, commonly referred to as ‘cafeteria-style’, have been around for more than 20 years, they are only now gaining in popularity. Employers and workers alike are attracted to the flexibility they offer. They allow individuals to choose from a menu of benefits what best suits their needs. By designing a unique combination of health care coverage, employees are able to provide themselves with a feeling of security and protection. These benefits can be offered by an employer in their emplo
Twenty five years from now customers will still be human beings, still be driven by desires and needs. Virtual environments do not create virtual customers. Except for the simplest transactions, some customers still need to be connected with and nurtured by a live person. Amazon.com has learned this. They employ hundreds of traditional customer service representatives using phone lines to help customers with questions that cannot be dealt with online.
With the ability to handle simple transactions available by using sophisticated, self-service technology, customer calls, faxes, and/or e-mails are more complex, more complicated, sometime even escalated, heightening stress levels.
At the same time, research h
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