• How is the impact of you building on visitors? Is it clean?
• Do you customers feel comfortable in your building?
• Do you customers feel that your employees are passionate about your business?
• Is your customer parking lot easily acceYou are an entrepreneur running a small to midsize business with let’s say 5 to 200 employees. Let’s assume that your outlook might be fairly well and you do have a healthy growth rate…or maybe not. Whatever the case is do you know the signs that something is not right in your business?

Do you know what it is you have to look for? Do you walk around in your business observing even the tiny details? And if you do, do have a structure behind it? Do you know what questions to ask?

How much time do you think the average employee is wasting every day? Would one hour be accurate and if, how much will this cost you? And being honest about that two to three hours wasted during the day are more close to the truth…

But maybe you don’t have the time to do that…

Watch out, you could be in deeper trouble than you would think. Of course you have your processes in place and your managers to control their areas of responsibility. But is your team, all of them, truly performing as they should?

Here are a couple of hints you should look for:

• How is the impact of you building on visitors? Is it clean?
• Do you customers feel comfortable in your building?
• Do you customers feel that your employees are passionate about your business?
• Is your customer parking lot easily acces

ht in your business?

Do you know what it is you have to look for? Do you walk around in your business observing even the tiny details? And if you do, do have a structure behind it? Do you know what questions to ask?

How much time do you think the average employee is wasting every day? Would one hour be accurate and if, how much will this cost you? And being honest about that two to three hours wasted during the day are more close to the truth…

But maybe you don’t have the time to do that…

Watch out, you could be in deeper trouble than you would think. Of course you have your processes in place and your managers to control their areas of responsibility. But is your team, all of them, truly performing as they should?

Here are a couple of hints you should look for:

• How is the impact of you building on visitors? Is it clean?
• Do you customers feel comfortable in your building?
• Do you customers feel that your employees are passionate about your business?
• Is your customer parking lot easily acce

employee is wasting every day? Would one hour be accurate and if, how much will this cost you? And being honest about that two to three hours wasted during the day are more close to the truth…

But maybe you don’t have the time to do that…

Watch out, you could be in deeper trouble than you would think. Of course you have your processes in place and your managers to control their areas of responsibility. But is your team, all of them, truly performing as they should?

Here are a couple of hints you should look for:

• How is the impact of you building on visitors? Is it clean?
• Do you customers feel comfortable in your building?
• Do you customers feel that your employees are passionate about your business?
• Is your customer parking lot easily acce

uld be in deeper trouble than you would think. Of course you have your processes in place and your managers to control their areas of responsibility. But is your team, all of them, truly performing as they should?

Here are a couple of hints you should look for:

• How is the impact of you building on visitors? Is it clean?
• Do you customers feel comfortable in your building?
• Do you customers feel that your employees are passionate about your business?
• Is your customer parking lot easily acce

• How is the impact of you building on visitors? Is it clean?
• Do you customers feel comfortable in your building?
• Do you customers feel that your employees are passionate about your business?
• Is your customer parking lot easily accessible and are the parking spots in the “pole position”?
• Are there signs guiding your customers?
• Does your customer lounge appeal to customers?
• Are all your customers greeted friendly?
• How long does it take until a visitor is “seen” and greeted?
• Do you employees have often small talks in the hallways?
• How do their working spaces look like?
• What happens when you suddenly appear? How do your employees react?
• What are your managers doing? How do they communicate with their employees?
• How many internal emails are written?

Those are just a small number of randomly selected points you should observe. In reality it adds up to the hundreds of points and each and every point are telling you a story, the story of leadership or its lack of it.

If your employees and managers do not have the burning desire for excellence and if there is no passion for your product, then you are in trouble, maybe not today, but certainly tomorrow.

The signs you have to look for you cannot find in the book