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Atricle Dump - A Business Meta - Fore
Quick Tips - Foot Out of Mouth Apologies est equipment – but the equipment doesn’t make them a champion. Tiger Woods with cane clubs would beat a weekend hacker (like me) using the latest equipment. Equipment can enhance your game but it is how you use it that is more important.Who would have thought a year ago that Don Imus, Mel Gibson, and Michael Richards would find themselves drowning in a negative sea of publicity over something they said. Worse yet, many said their initial apology wasn’t genuine.I hope you never put your foot in your mouth and offend someone or a group. But if you do, here are some tips for damage control. These suggestions are for verbal mistakes. A slightly different series of rules apply for written gaffes.Admit and own up to your mistake. If you said something that you know is wrong, then you should have no problem immediately apologizing. Everyone knows what it’s like to have something come the wrong way and regret it. They’ll likely In business we have all seen companies that have invested in new equipment or systems for very little sustainable gain. Equipment can make a difference if the change is fundamental but in many cases the difference between a champion and a hacker is not the equipment, it is how it is used. Passion Imagine playing golf for 40 weeks of the year. Sound good? Now imagine having to hit a thousand balls before breakfast, everyday. Then having to practice every afternoon. Then moving to a new hotel every week (or sleeping in your car because you can’t afford a hotel). Then missing the cut and not getting paid a cent. Life on the PGA tour may look good but getting there takes passion and commitment. Plus this is the ultimate performance based system; if you don’t make the cut you The Service Department, Warranty and Non-Warranty Repairs Many professional golfers go on to develop successful and significant business interests. Greg Norman is a standout example of this. Many senior business leaders play golf at a high level. This link between success at golf and successful business may not be coincidental, the attributes required for both are very similar. Consider the following.PriorityWarranty repairs should have priority over all other repairs, When a customer purchases a product, they consider the warranty period. This is an important factor in the choice of whom they buy from and the faster a warranty repair is completed, the more likely they are to buy from the same provider again. Warranty repairs should be tagged with a special color tag so that when one is spotted it can be kept moving in the repair cycle.Repair or ReplaceA quick decision should be made as soon as the equipment arrives, as to make the repairs or replace the product. Our church recently returned our projector to our supplier because a replacement lamp was not a Applying Fundamentals Champion golfers spend hours getting the fundamentals right. They call this practicing. Very few golfers become champions without establishing the right grip, shoulder turn and stance. These fundamentals are developed and harnessed with extraordinary rigour. Still fewer champion golfers spend their time ‘reinventing the wheel’. Reverse grips and broomstick putters were an evolution in the game aimed at overcoming ‘the yips’ not a means of improving putting. Business also relies on fundamentals – the fundamentals of doing the job right. Whether the function is operations, marketing, administration or finance there are fundamental good practices that should be applied. Champion businesses rigorously adopt known good practice to their individual situation. Strategy No champion golfer would approach a tournament without first understanding the layout of the course, knowing the various distances, where the hazards are and probably having played the course before. For every hole a strategy is determined before stepping onto the tee. This is called course management. The equivalent in business is understanding the market, collecting data that helps determine the ‘lay of the land’, knowing what hazards may lie ahead and how they are to be avoided. No successful business ‘steps up to the tee’ hoping that they have the right club in their hand! Flexibility and Range No golfer can be a champion by mastering only one club or shot. Despite good fundamentals and strategy, the weather, lie and execution can result in a misplaced shot or undesirable outcome. Shot making flexibility and use of a range of clubs define a champion. Businesses that are unable to adapt to unexpected outcomes generally fail. Imagine being on the golf course and saying, ‘I don’t care if the ball is in a bunker, I planned to use my putter for my third shot and that is what I am going to do!’ The flexibility to adapt to situations, without abandoning strategy, and to manage different and new situations separates the professionals from the amateurs. Use of a Caddy and Coach All professional golfers use a caddy and most have a coach. These two advisors help the golfer in both skill development (coach) and execution assistance (caddy). The job of both the coach and the caddy is not to play the game for the golfer but to help him get the most out of himself. The most famous of golf coaches, David Leadbetter, has never won a major championship yet he is the most sought after coach. Compare this with business where advisors and consultants are often derided for not having direct experience. In fact, in many instances having an outside advisor or coach is seen as a weakness. Perhaps if more businesses approached their advisors as caddies rather than players they might then get more out of themselves. Knowing how to do something yourself and knowing how to communicate to others how to do something are two entirely different skills. Both Small and Big Things Count Few sights are more awesome in golf than seeing a +300m drive that lands smack in the middle of the fairway. Yet, in golf this scores exactly the same as a two-centimetre putt. In fact without the putt the hole cannot be completed. In any business there are many actions that can be taken that are high profile and demonstrate progress but it can be the smaller detail that counts just as much. For example, generating sales is important but if you don’t collect the cheques or trade out of terms then you will be unlikely to win the game. The expression ‘drive for show and putt for dough’ is equally at home in business. Equipment Champion golfers do have the best equipment – but the equipment doesn’t make them a champion. Tiger Woods with cane clubs would beat a weekend hacker (like me) using the latest equipment. Equipment can enhance your game but it is how you use it that is more important. In business we have all seen companies that have invested in new equipment or systems for very little sustainable gain. Equipment can make a difference if the change is fundamental but in many cases the difference between a champion and a hacker is not the equipment, it is how it is used. Passion Imagine playing golf for 40 weeks of the year. Sound good? Now imagine having to hit a thousand balls before breakfast, everyday. Then having to practice every afternoon. Then moving to a new hotel every week (or sleeping in your car because you can’t afford a hotel). Then missing the cut and not getting paid a cent. Life on the PGA tour may look good but getting there takes passion and commitment. Plus this is the ultimate performance based system; if you don’t make the cut you Conveyor Belts that should be applied. Champion businesses rigorously adopt known good practice to their individual situation.A Conveyor Belt is the material carrying part of the handling system. Generally speaking, it is looped endlessly over rollers and two terminal pulleys that rotate and move the belt along. The belt could be of any length that is required for a particular application. The Conveyor Belt that moves phosphate from the mines in Western Sahara to the coast is over sixty miles long!Conveyor Belts can be broadly divided into fabric/steel reinforced belts and wire mesh belts. The choice depends on the type of use.According to i-conveyors.com, modern factories use a continuous process to manufacture Conveyor Belts. Apart from increasing the manufacturing efficiency, this method provides longer lengths without splic Strategy No champion golfer would approach a tournament without first understanding the layout of the course, knowing the various distances, where the hazards are and probably having played the course before. For every hole a strategy is determined before stepping onto the tee. This is called course management. The equivalent in business is understanding the market, collecting data that helps determine the ‘lay of the land’, knowing what hazards may lie ahead and how they are to be avoided. No successful business ‘steps up to the tee’ hoping that they have the right club in their hand! Flexibility and Range No golfer can be a champion by mastering only one club or shot. Despite good fundamentals and strategy, the weather, lie and execution can result in a misplaced shot or undesirable outcome. Shot making flexibility and use of a range of clubs define a champion. Businesses that are unable to adapt to unexpected outcomes generally fail. Imagine being on the golf course and saying, ‘I don’t care if the ball is in a bunker, I planned to use my putter for my third shot and that is what I am going to do!’ The flexibility to adapt to situations, without abandoning strategy, and to manage different and new situations separates the professionals from the amateurs. Use of a Caddy and Coach All professional golfers use a caddy and most have a coach. These two advisors help the golfer in both skill development (coach) and execution assistance (caddy). The job of both the coach and the caddy is not to play the game for the golfer but to help him get the most out of himself. The most famous of golf coaches, David Leadbetter, has never won a major championship yet he is the most sought after coach. Compare this with business where advisors and consultants are often derided for not having direct experience. In fact, in many instances having an outside advisor or coach is seen as a weakness. Perhaps if more businesses approached their advisors as caddies rather than players they might then get more out of themselves. Knowing how to do something yourself and knowing how to communicate to others how to do something are two entirely different skills. Both Small and Big Things Count Few sights are more awesome in golf than seeing a +300m drive that lands smack in the middle of the fairway. Yet, in golf this scores exactly the same as a two-centimetre putt. In fact without the putt the hole cannot be completed. In any business there are many actions that can be taken that are high profile and demonstrate progress but it can be the smaller detail that counts just as much. For example, generating sales is important but if you don’t collect the cheques or trade out of terms then you will be unlikely to win the game. The expression ‘drive for show and putt for dough’ is equally at home in business. Equipment Champion golfers do have the best equipment – but the equipment doesn’t make them a champion. Tiger Woods with cane clubs would beat a weekend hacker (like me) using the latest equipment. Equipment can enhance your game but it is how you use it that is more important. In business we have all seen companies that have invested in new equipment or systems for very little sustainable gain. Equipment can make a difference if the change is fundamental but in many cases the difference between a champion and a hacker is not the equipment, it is how it is used. Passion Imagine playing golf for 40 weeks of the year. Sound good? Now imagine having to hit a thousand balls before breakfast, everyday. Then having to practice every afternoon. Then moving to a new hotel every week (or sleeping in your car because you can’t afford a hotel). Then missing the cut and not getting paid a cent. Life on the PGA tour may look good but getting there takes passion and commitment. Plus this is the ultimate performance based system; if you don’t make the cut you Office Manager Job Descriptions pion.The role and responsibilities of the senior management personnel in organizations differ from industry to industry. However, with specific training in a certain area, skill in management can be a profitable secondary asset for an employee.For example, the role of office manager differs a lot between the software sector and the cookware manufacture production office. In the IT sector/software companies, the office manager is supposed to have a complete understanding on the functions of the entire organization. The manager needs to co-ordinate with the company auditors to meet the deadlines for payment of salaries, local government taxes, getting work done, and above all, for maximum utilization of the manpower i Businesses that are unable to adapt to unexpected outcomes generally fail. Imagine being on the golf course and saying, ‘I don’t care if the ball is in a bunker, I planned to use my putter for my third shot and that is what I am going to do!’ The flexibility to adapt to situations, without abandoning strategy, and to manage different and new situations separates the professionals from the amateurs. Use of a Caddy and Coach All professional golfers use a caddy and most have a coach. These two advisors help the golfer in both skill development (coach) and execution assistance (caddy). The job of both the coach and the caddy is not to play the game for the golfer but to help him get the most out of himself. The most famous of golf coaches, David Leadbetter, has never won a major championship yet he is the most sought after coach. Compare this with business where advisors and consultants are often derided for not having direct experience. In fact, in many instances having an outside advisor or coach is seen as a weakness. Perhaps if more businesses approached their advisors as caddies rather than players they might then get more out of themselves. Knowing how to do something yourself and knowing how to communicate to others how to do something are two entirely different skills. Both Small and Big Things Count Few sights are more awesome in golf than seeing a +300m drive that lands smack in the middle of the fairway. Yet, in golf this scores exactly the same as a two-centimetre putt. In fact without the putt the hole cannot be completed. In any business there are many actions that can be taken that are high profile and demonstrate progress but it can be the smaller detail that counts just as much. For example, generating sales is important but if you don’t collect the cheques or trade out of terms then you will be unlikely to win the game. The expression ‘drive for show and putt for dough’ is equally at home in business. Equipment Champion golfers do have the best equipment – but the equipment doesn’t make them a champion. Tiger Woods with cane clubs would beat a weekend hacker (like me) using the latest equipment. Equipment can enhance your game but it is how you use it that is more important. In business we have all seen companies that have invested in new equipment or systems for very little sustainable gain. Equipment can make a difference if the change is fundamental but in many cases the difference between a champion and a hacker is not the equipment, it is how it is used. Passion Imagine playing golf for 40 weeks of the year. Sound good? Now imagine having to hit a thousand balls before breakfast, everyday. Then having to practice every afternoon. Then moving to a new hotel every week (or sleeping in your car because you can’t afford a hotel). Then missing the cut and not getting paid a cent. Life on the PGA tour may look good but getting there takes passion and commitment. Plus this is the ultimate performance based system; if you don’t make the cut you Customers and Unions: The Proof is in the Pudding or or coach is seen as a weakness. Perhaps if more businesses approached their advisors as caddies rather than players they might then get more out of themselves. Knowing how to do something yourself and knowing how to communicate to others how to do something are two entirely different skills.The Proof is in the PuddingWoe is me but I like to shop at Wal-Mart. Where else in the Valley is the customer the boss. Everything possible is done to make shopping a customer friendly and pleasant experience. Their "Ten-Foot Attitude" means that associates greet each person they see. Their "Satisfaction Guaranteed" refund and exchange policy allows customers like myself to be fully confident of its merchandise and quality. Heck, what's to complain about?Let me illustrate with just one vignette. The other day, I went to their camera section and wanted 14 photos scanned onto a disk. The price was 19 cents per photo and $2.78 for the disc for a total of $5.44. Now if you take those same photos to any spe Both Small and Big Things Count Few sights are more awesome in golf than seeing a +300m drive that lands smack in the middle of the fairway. Yet, in golf this scores exactly the same as a two-centimetre putt. In fact without the putt the hole cannot be completed. In any business there are many actions that can be taken that are high profile and demonstrate progress but it can be the smaller detail that counts just as much. For example, generating sales is important but if you don’t collect the cheques or trade out of terms then you will be unlikely to win the game. The expression ‘drive for show and putt for dough’ is equally at home in business. Equipment Champion golfers do have the best equipment – but the equipment doesn’t make them a champion. Tiger Woods with cane clubs would beat a weekend hacker (like me) using the latest equipment. Equipment can enhance your game but it is how you use it that is more important. In business we have all seen companies that have invested in new equipment or systems for very little sustainable gain. Equipment can make a difference if the change is fundamental but in many cases the difference between a champion and a hacker is not the equipment, it is how it is used. Passion Imagine playing golf for 40 weeks of the year. Sound good? Now imagine having to hit a thousand balls before breakfast, everyday. Then having to practice every afternoon. Then moving to a new hotel every week (or sleeping in your car because you can’t afford a hotel). Then missing the cut and not getting paid a cent. Life on the PGA tour may look good but getting there takes passion and commitment. Plus this is the ultimate performance based system; if you don’t make the cut you Top 10 Questions About Customer Service and Business est equipment – but the equipment doesn’t make them a champion. Tiger Woods with cane clubs would beat a weekend hacker (like me) using the latest equipment. Equipment can enhance your game but it is how you use it that is more important.Question 1: Is it true that the client is always right?Answer: Yes. The customer is always right. The customer’s perception is reality.Question 2: If the client is always right, does it mean the service provider is always wrong, even if they have been trained and well prepared for the job?’Answer: Training and preparation is essential but it cannot prepare us for every possible situation. Things will go wrong sometimes or mistakes will be made. The service provider has to recognise this. If something goes wrong then it is important to learn from that mistake. Find out why it has happened. Speak to the customer and understand their point of view. And then change the system so that the same problem In business we have all seen companies that have invested in new equipment or systems for very little sustainable gain. Equipment can make a difference if the change is fundamental but in many cases the difference between a champion and a hacker is not the equipment, it is how it is used. Passion Imagine playing golf for 40 weeks of the year. Sound good? Now imagine having to hit a thousand balls before breakfast, everyday. Then having to practice every afternoon. Then moving to a new hotel every week (or sleeping in your car because you can’t afford a hotel). Then missing the cut and not getting paid a cent. Life on the PGA tour may look good but getting there takes passion and commitment. Plus this is the ultimate performance based system; if you don’t make the cut you don’t get paid. Ian Baker Finch had a period where he missed 32 cuts in a row, ouch! Most successful business leaders have this sort of passion, a belief in themselves, their ability and their company. Success rarely comes without passion and a willingness to do the ‘hard yards’. The golf course is often seen as the place to do business, seal the deal and win the client. However next time you tee up consider whether your business is applying, the fundamentals, strategy, execution and passion that are needed to be a champion.
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