enthusiasm and trust. Technical skills include knowledge of and proficiency in a certain specialised field, such as engineering, computers, finance or manufacturing. Perhaps the most predictable benefit of the standard, given the emphasis on evaluation of training and development as a part of the IIP process, was in training. All the organisations noted changes in this area: in documentation if not in delivery. Three organisations explicitly identified more directed spending on training, leading to cost savings, one company said that the most important direct financial benefit was the reduction in the cost of training, another set out with this in mind. This last company identified unexpected benefits in fuel cost reductions, for example, through training for new technology, while their HGV drives became more efficient in their operation, allowing more journeys per week. One company, itself involved in the training environment, commented that:

There had never been a problem in recognising the benefits of training as being a good thing, but we saw the need to be more “systemised” and formalised across the company and monitor what is happening.

More directed training means cost savings, mo

The success of any company depends on productivity of its’ employees, their experience and willingness to work and complete work properly and in according manner. There have to be certain aspects to motivate any worker to produce better results and approach work with responsibility and positive attitude. A lot depends on the experience and knowledge the workers have. Thus companies must create certain environment for their employers as well as motivate them to self-development and further education. Appreciation of the work done is a very important factor in this case, so it is sufficient to create all the conditions to train and educate workers if you want them to bring certain input into business. You may hire a very professional manager but he will need to gain relevant experience in the specific area of business this company leads. Thus we come to conclusion that educating your staff is the first step to success and growth of the company itself.

When the low rate of management training provision by small firms was highlighted at an industry group meeting of small business owner-managers, one owner-manager of a successful firm responded that “Learning through real work is sufficient to produce a manager fully capable of managing effectively in the modern business environment”.

Learning is often taken for granted in organizations. New ways of working, new equipment and technology are frequently introduced without planning either for the learning or the training needs of workers; typically there is an assumption that people will ‘pick it up’ as they go along. And of course this does happen. The informal learning that Reid and Barrington talk about in Training Interventions is a daily, ongoing occurrence.

The person does something, which may or may not work and eventually the person works out a way that seems to get the job done. The person gets feedback from their boss when they do something that either shows this was appropriate or not. They will learn to do the same again or avoid the things that cause reprimand.

The person carries out a task and afterwards thinks about what they have done; perhaps realizing they could do it differently or better. They work out a plan to try out the next time. Whatever the method, we see the potential outcomes to this informal learning as: People take a long time to learn what to do in order to perform their jobs to an acceptable level.

People may not learn the right things. People may get inappropriate feedback that encourages them to do their jobs in ways the organization does not intend. People often cannot find ways of doing things differently. People are often unaware of this informal process and are unable to explain how or what they have changed in their job.

I do not agree with above assertion. Encouraging training in small firms has been in the policy since early 90’s. Organizations become successful by developing new markets or Improving on what they already do. Either way, significant, sustainable gains can only be made through people. Even technology has its limits. It does not matter how fast the microprocessor becomes if your operations are constrained by systems or people. People are the only means of sustained business development; people are the only means of making your systems work better. You have probably been frustrated at one time or another by the apparent inability of your systems-take for example, your information technology system-to produce what you think it might be capable of. Investing in a more powerful, more sophisticated package will be a waste of money without investing in the skills and abilities of your people to use it more effectively.

A manager’s job is varied and complex, managers need certain skills in order to perform the duties and activities associated with being a manager. Research by Robert L. Katz found that managers need three essential skills or competencies: technical, interpersonal and conceptual. He also found that the relative importance of these skills varied according to the manager’s level within the organisation. It could be described as follow: for top management, conceptual skills and human skills are the most important, technical skills less required; for middle management, human skills is the most important, conceptual and technical skills are less important; for lower-level management, both human skills and technical skills are important, less conceptual skills required.

Conceptual skills are the ability to think and to conceptualise about abstract and complex situations. Human or Interpersonal skills represent the ability to work well with other people individually and in a group. Managers with good interpersonal skills are able to get the best out of their people. They must know how to communicate, motivate, lead, and inspire enthusiasm and trust. Technical skills include knowledge of and proficiency in a certain specialised field, such as engineering, computers, finance or manufacturing. Perhaps the most predictable benefit of the standard, given the emphasis on evaluation of training and development as a part of the IIP process, was in training. All the organisations noted changes in this area: in documentation if not in delivery. Three organisations explicitly identified more directed spending on training, leading to cost savings, one company said that the most important direct financial benefit was the reduction in the cost of training, another set out with this in mind. This last company identified unexpected benefits in fuel cost reductions, for example, through training for new technology, while their HGV drives became more efficient in their operation, allowing more journeys per week. One company, itself involved in the training environment, commented that:

There had never been a problem in recognising the benefits of training as being a good thing, but we saw the need to be more “systemised” and formalised across the company and monitor what is happening.

More directed training means cost savings, mo

produce a manager fully capable of managing effectively in the modern business environment”.

Learning is often taken for granted in organizations. New ways of working, new equipment and technology are frequently introduced without planning either for the learning or the training needs of workers; typically there is an assumption that people will ‘pick it up’ as they go along. And of course this does happen. The informal learning that Reid and Barrington talk about in Training Interventions is a daily, ongoing occurrence.

The person does something, which may or may not work and eventually the person works out a way that seems to get the job done. The person gets feedback from their boss when they do something that either shows this was appropriate or not. They will learn to do the same again or avoid the things that cause reprimand.

The person carries out a task and afterwards thinks about what they have done; perhaps realizing they could do it differently or better. They work out a plan to try out the next time. Whatever the method, we see the potential outcomes to this informal learning as: People take a long time to learn what to do in order to perform their jobs to an acceptable level.

People may not learn the right things. People may get inappropriate feedback that encourages them to do their jobs in ways the organization does not intend. People often cannot find ways of doing things differently. People are often unaware of this informal process and are unable to explain how or what they have changed in their job.

I do not agree with above assertion. Encouraging training in small firms has been in the policy since early 90’s. Organizations become successful by developing new markets or Improving on what they already do. Either way, significant, sustainable gains can only be made through people. Even technology has its limits. It does not matter how fast the microprocessor becomes if your operations are constrained by systems or people. People are the only means of sustained business development; people are the only means of making your systems work better. You have probably been frustrated at one time or another by the apparent inability of your systems-take for example, your information technology system-to produce what you think it might be capable of. Investing in a more powerful, more sophisticated package will be a waste of money without investing in the skills and abilities of your people to use it more effectively.

A manager’s job is varied and complex, managers need certain skills in order to perform the duties and activities associated with being a manager. Research by Robert L. Katz found that managers need three essential skills or competencies: technical, interpersonal and conceptual. He also found that the relative importance of these skills varied according to the manager’s level within the organisation. It could be described as follow: for top management, conceptual skills and human skills are the most important, technical skills less required; for middle management, human skills is the most important, conceptual and technical skills are less important; for lower-level management, both human skills and technical skills are important, less conceptual skills required.

Conceptual skills are the ability to think and to conceptualise about abstract and complex situations. Human or Interpersonal skills represent the ability to work well with other people individually and in a group. Managers with good interpersonal skills are able to get the best out of their people. They must know how to communicate, motivate, lead, and inspire enthusiasm and trust. Technical skills include knowledge of and proficiency in a certain specialised field, such as engineering, computers, finance or manufacturing. Perhaps the most predictable benefit of the standard, given the emphasis on evaluation of training and development as a part of the IIP process, was in training. All the organisations noted changes in this area: in documentation if not in delivery. Three organisations explicitly identified more directed spending on training, leading to cost savings, one company said that the most important direct financial benefit was the reduction in the cost of training, another set out with this in mind. This last company identified unexpected benefits in fuel cost reductions, for example, through training for new technology, while their HGV drives became more efficient in their operation, allowing more journeys per week. One company, itself involved in the training environment, commented that:

There had never been a problem in recognising the benefits of training as being a good thing, but we saw the need to be more “systemised” and formalised across the company and monitor what is happening.

More directed training means cost savings, mo

e level.

People may not learn the right things. People may get inappropriate feedback that encourages them to do their jobs in ways the organization does not intend. People often cannot find ways of doing things differently. People are often unaware of this informal process and are unable to explain how or what they have changed in their job.

I do not agree with above assertion. Encouraging training in small firms has been in the policy since early 90’s. Organizations become successful by developing new markets or Improving on what they already do. Either way, significant, sustainable gains can only be made through people. Even technology has its limits. It does not matter how fast the microprocessor becomes if your operations are constrained by systems or people. People are the only means of sustained business development; people are the only means of making your systems work better. You have probably been frustrated at one time or another by the apparent inability of your systems-take for example, your information technology system-to produce what you think it might be capable of. Investing in a more powerful, more sophisticated package will be a waste of money without investing in the skills and abilities of your people to use it more effectively.

A manager’s job is varied and complex, managers need certain skills in order to perform the duties and activities associated with being a manager. Research by Robert L. Katz found that managers need three essential skills or competencies: technical, interpersonal and conceptual. He also found that the relative importance of these skills varied according to the manager’s level within the organisation. It could be described as follow: for top management, conceptual skills and human skills are the most important, technical skills less required; for middle management, human skills is the most important, conceptual and technical skills are less important; for lower-level management, both human skills and technical skills are important, less conceptual skills required.

Conceptual skills are the ability to think and to conceptualise about abstract and complex situations. Human or Interpersonal skills represent the ability to work well with other people individually and in a group. Managers with good interpersonal skills are able to get the best out of their people. They must know how to communicate, motivate, lead, and inspire enthusiasm and trust. Technical skills include knowledge of and proficiency in a certain specialised field, such as engineering, computers, finance or manufacturing. Perhaps the most predictable benefit of the standard, given the emphasis on evaluation of training and development as a part of the IIP process, was in training. All the organisations noted changes in this area: in documentation if not in delivery. Three organisations explicitly identified more directed spending on training, leading to cost savings, one company said that the most important direct financial benefit was the reduction in the cost of training, another set out with this in mind. This last company identified unexpected benefits in fuel cost reductions, for example, through training for new technology, while their HGV drives became more efficient in their operation, allowing more journeys per week. One company, itself involved in the training environment, commented that:

There had never been a problem in recognising the benefits of training as being a good thing, but we saw the need to be more “systemised” and formalised across the company and monitor what is happening.

More directed training means cost savings, mo

he skills and abilities of your people to use it more effectively.

A manager’s job is varied and complex, managers need certain skills in order to perform the duties and activities associated with being a manager. Research by Robert L. Katz found that managers need three essential skills or competencies: technical, interpersonal and conceptual. He also found that the relative importance of these skills varied according to the manager’s level within the organisation. It could be described as follow: for top management, conceptual skills and human skills are the most important, technical skills less required; for middle management, human skills is the most important, conceptual and technical skills are less important; for lower-level management, both human skills and technical skills are important, less conceptual skills required.

Conceptual skills are the ability to think and to conceptualise about abstract and complex situations. Human or Interpersonal skills represent the ability to work well with other people individually and in a group. Managers with good interpersonal skills are able to get the best out of their people. They must know how to communicate, motivate, lead, and inspire enthusiasm and trust. Technical skills include knowledge of and proficiency in a certain specialised field, such as engineering, computers, finance or manufacturing. Perhaps the most predictable benefit of the standard, given the emphasis on evaluation of training and development as a part of the IIP process, was in training. All the organisations noted changes in this area: in documentation if not in delivery. Three organisations explicitly identified more directed spending on training, leading to cost savings, one company said that the most important direct financial benefit was the reduction in the cost of training, another set out with this in mind. This last company identified unexpected benefits in fuel cost reductions, for example, through training for new technology, while their HGV drives became more efficient in their operation, allowing more journeys per week. One company, itself involved in the training environment, commented that:

There had never been a problem in recognising the benefits of training as being a good thing, but we saw the need to be more “systemised” and formalised across the company and monitor what is happening.

More directed training means cost savings, mo

enthusiasm and trust. Technical skills include knowledge of and proficiency in a certain specialised field, such as engineering, computers, finance or manufacturing. Perhaps the most predictable benefit of the standard, given the emphasis on evaluation of training and development as a part of the IIP process, was in training. All the organisations noted changes in this area: in documentation if not in delivery. Three organisations explicitly identified more directed spending on training, leading to cost savings, one company said that the most important direct financial benefit was the reduction in the cost of training, another set out with this in mind. This last company identified unexpected benefits in fuel cost reductions, for example, through training for new technology, while their HGV drives became more efficient in their operation, allowing more journeys per week. One company, itself involved in the training environment, commented that:

There had never been a problem in recognising the benefits of training as being a good thing, but we saw the need to be more “systemised” and formalised across the company and monitor what is happening.

More directed training means cost savings, more individually focused; reflects better communications and evaluation, people with flair are identified and trained in specific areas. There were benefits to be derived from IIP through improvements in communication flows within their organisations. This was manifested by an increased openness to provide suggestions, highlight problems, even simply in asking managers and supervisors what to do to affect a solution if a problem arose. Increased staff awareness of role, staff self-sufficiency, savings of 8-9 per sent “achieved by passing the decision-making process to a point closer to the customer”, “every member of staff has a voice”. Staff now takes more responsibility for their work, each member of staff understands financial responsibility, systematic communications systems introduced. More employee awareness of financial aspects of role, higher levels of cost consciousness, communication improved; staff meeting and newsletter, more openness.