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Atricle Dump - Productivity and the Need for Better Questioning Skills
Interviewing is often perceived as being about the candidate. Makes sense – the candidate is the person being interviewed after all… True, but the interviewer is the person making the decision. Who are the most important persons in an electoral debate? Is it the two presidential candidates that are debating each other? Wrong! Why are those candidates on television? To convince each member of the electorate that will eventually cast a vote on Election Day.“The person making the decision is the most important person. It’s that simple.”Although this comparison is
It is all out war in finding good companies to work for these days. As people scramble for an edge in winning out over other candidates, there are some rules of the hunt that are truly different. There are many articles and advisors who can claim professional expertise in what it takes to find the right job, and much of the advice is sound for many people. The truth is that just about any method people use to find work will eventually lead to positive results as long as the person is willing to persist in looking. Business opportunities are as diverse as the people who run the
It is not as simple as “asking open questions” as some consultants would have it. To get the maximum out of asking questions, we need to ask the right open question or in some cases the right closed question.
It is true that asking open questions to find out facts is much faster than asking closed questions. If you are not convinced then try this out with your colleagues. Have one of them find out what movi
I ran across an interesting article the other day originally published in a newspaper in Danbury, CT and posted on their online news feed at newstimeslive.com.The article deals with the practice of including address labels used by some charities as a part of their annual appeals. The writer, Fred Lucas, found that there is more criticism of the practice than there is support. Donors may send in a small donation more because of a sense of obligation than a genuine belief in the cause, only to find that their name is then sold to other charities. He found that most charities
It is not as simple as “asking open questions” as some consultants would have it. To get the maximum out of asking questions, we need to ask the right open question or in some cases the right closed question.
It is true that asking open questions to find out facts is much faster than asking closed questions. If you are not convinced then try this out with your colleagues. Have one of them find out what mov
1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly, the apology needs to be carefully worded. Here’s an example of a sincere, yet careful apology:“Please accept my sincere and unreserved apology for any inconvenience this may have caused you.” 2. Kill Them Softly With Di
It is true that asking open questions to find out facts is much faster than asking closed questions. If you are not convinced then try this out with your colleagues. Have one of them find out what mov
Businesses that have undergone the process of registering, training and certifying as ISO 9000 compliant will tell you that it is nothing short of tiresome. From attempting to decipher the complex language of the manuals to the actual implementation of the ISO 9000 standards, the entire process can be overwhelming to unsuspecting managers.Over 300 software solutions are available for guidance on the process. These programs generally assist in the creation, implementation and management of the quality control system. In addition, hundreds of consulting firms exist throughout
It is true that asking open questions to find out facts is much faster than asking closed questions. If you are not convinced then try this out with your colleagues. Have one of them find out what mov
Many times someone will have a good idea for a new business or innovation, perhaps an invention then as they do research they realize someone else already thought of it and in fact are already selling it. But they never heard of it until they checked on the Internet to see. But you must ask yourself why didn’t they know about it; well, probably because who ever is doing it is not marketing their product of service very well.Recently a business-marketing student came up with a new innovation for the carwash sector. To recycle the waste wash-water and recycle and reuse it for
In my training sessions it takes from twenty to fifty questions to find out the answer and many times the answer as to why the person went to the movies is never answered.
Try the same process again, changing the topic to your last time away on holiday. Ask them to find out what you did, where you did it, how you got there, wh
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