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Atricle Dump - Virtual PBX and Expense Management
Project Lifecycle Processes - Phase 2 - Feasibility Study Phase
The purpose of the Feasibility Study phase is to confirm the business requirements and benefits of the project, identify and select the preferred or most advantageous solution and to prepare an Outline Schedule for the Delivery Stage.Key Players - The key players within the Feasibility Study Phase are:the Feasibility Study Manager/Project Manager who is responsible for managing the Feasibility Study Stage;the Busines
can be easily scaled either way to provide you a PBX system that The purpose of the Feasibility Study phase is to confirm the business requirements and benefits of the project, identify and select the preferred or most advantageous solution and to prepare an Outline Schedule for the Delivery Stage.Key Players - The key players within the Feasibility Study Phase are:the Feasibility Study Manager/Project Manager who is responsible for managing the Feasibility Study Stage;the Busines
Are You Suffering from Customer Service on the Brain
Every customer loves great customer service and nearly every company claims to have great customer service. Unfortunately the customers who have been surveyed generally say that only about 10 to 15% of the companies out there have this so-called great customer service.So what does this tell us really? It tells us that the rest of the 85 to 95% of the companies out there that tell us they have great service do not have good customer service at all.Show me a company with great customer servi
A traditional PBX system requires special wiring, training and lots of capital . In a few years, you may have to discard the PBX and get a bigger one. More capacity and different equipment equal more training and more expenses.Every customer loves great customer service and nearly every company claims to have great customer service. Unfortunately the customers who have been surveyed generally say that only about 10 to 15% of the companies out there have this so-called great customer service.So what does this tell us really? It tells us that the rest of the 85 to 95% of the companies out there that tell us they have great service do not have good customer service at all.Show me a company with great customer servi
With a Virtual PBX system can be easily scaled either way to provide you a PBX system that y
Items to Note when Hiring a Customer Service Rep
When hiring a customer service rep, if you keep the interview light you will never find if the person you are interviewing is great for the job.By interjecting a situation with your interview you will see how they will react if a problem should arise. Do not hesitate to sit them in a near by room and do a mock situation. This will better aid you in you quest for the right person.If this person is to deal with the customer such as in a store situation, you should have them help a mock custo
ts of capital . In a few years, you may have to discard the PBX and get a bigger one. More capacity and different equipment equal more training and more expenses.When hiring a customer service rep, if you keep the interview light you will never find if the person you are interviewing is great for the job.By interjecting a situation with your interview you will see how they will react if a problem should arise. Do not hesitate to sit them in a near by room and do a mock situation. This will better aid you in you quest for the right person.If this person is to deal with the customer such as in a store situation, you should have them help a mock custo
With a Virtual PBX system can be easily scaled either way to provide you a PBX system that
Leave the Profession Forever
When stress runs out of control it leads to burnout. No news that this is a workplace problem. Every increase in productivity comes about not by magic but by effort and intensity. The workforce pulls together, works hard, puts in long hours and concentrates. The standards are set high. Of course there is stress.What is news, however, is that stress can lead to the loss of the highest motivated workers, managers and executives. The assumption would be otherwise. One would think the highest motivated
nd get a bigger one. More capacity and different equipment equal more training and more expenses.When stress runs out of control it leads to burnout. No news that this is a workplace problem. Every increase in productivity comes about not by magic but by effort and intensity. The workforce pulls together, works hard, puts in long hours and concentrates. The standards are set high. Of course there is stress.What is news, however, is that stress can lead to the loss of the highest motivated workers, managers and executives. The assumption would be otherwise. One would think the highest motivated
With a Virtual PBX system can be easily scaled either way to provide you a PBX system that
Books, Bibles and Fast-Talkers
Every community has 'em. Fast talkers who roll into town with a clever idea to sell to people in business.Many times the ideas are clever and cute but you should weigh the ups and downs of every offer before you dig out the checkbook. Most of these in-town-for-a-day people want their cash up front.Some of the common flim-flams are:Coupon BooksThey offer to put you in a giant coupon book to be sold for the needy charity or Lions Club. Books are sold on the phone for $29
more training and more expenses.Every community has 'em. Fast talkers who roll into town with a clever idea to sell to people in business.Many times the ideas are clever and cute but you should weigh the ups and downs of every offer before you dig out the checkbook. Most of these in-town-for-a-day people want their cash up front.Some of the common flim-flams are:Coupon BooksThey offer to put you in a giant coupon book to be sold for the needy charity or Lions Club. Books are sold on the phone for $29
With a Virtual PBX system can be easily scaled either way to provide you a PBX system that
How to provide Superior Customer Service
As many of you know, I have made it my mission to change the world's view point of customer service. Too many people today have just accepted the fact that no matter where they go, they will receive less than acceptable customer service. THAT'S NOT ACCEPTABLE!When we work so hard for the money we have, why spend it at a business establishment (no matter what type of business) that provides you less than superior customer service? Does it really make sense to hand your money over that way? Still
can be easily scaled either way to provide you a PBX system that your business needs. VoIP technology now makes it possible to have a remotely hosted Virtual PBX system with no special telephone wiring at all. The phones connect to your existing data network and and uses your existing High Speed Internet service, either DSL
As many of you know, I have made it my mission to change the world's view point of customer service. Too many people today have just accepted the fact that no matter where they go, they will receive less than acceptable customer service. THAT'S NOT ACCEPTABLE!When we work so hard for the money we have, why spend it at a business establishment (no matter what type of business) that provides you less than superior customer service? Does it really make sense to hand your money over that way? Still
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