the internet area, this approach was good enough. The client was not able to look in the kitchen and although the result of a client request could take quite long, the client itself was never able A project is like the realization of a dream. At the beginning your team is full of energy that it gained from the picture of a new world. But after a while and after some first difficulties the initial high level of energy is reduced to its normal proportions. And to implement Business Process Management (BPM) you also should scale a rather large project.

BPM came to life in order to measure the performance of business processes. The term is introduced as a solution to the functional approach of organizations. Before the BPM insights, business management was about managing a functional organization. There were various departments and each department was responsible for the function of a certain system; invoicing, debts, new acquisitions, administration, etc.

Before the internet area, this approach was good enough. The client was not able to look in the kitchen and although the result of a client request could take quite long, the client itself was never able t

itial high level of energy is reduced to its normal proportions. And to implement Business Process Management (BPM) you also should scale a rather large project.

BPM came to life in order to measure the performance of business processes. The term is introduced as a solution to the functional approach of organizations. Before the BPM insights, business management was about managing a functional organization. There were various departments and each department was responsible for the function of a certain system; invoicing, debts, new acquisitions, administration, etc.

Before the internet area, this approach was good enough. The client was not able to look in the kitchen and although the result of a client request could take quite long, the client itself was never able

measure the performance of business processes. The term is introduced as a solution to the functional approach of organizations. Before the BPM insights, business management was about managing a functional organization. There were various departments and each department was responsible for the function of a certain system; invoicing, debts, new acquisitions, administration, etc.

Before the internet area, this approach was good enough. The client was not able to look in the kitchen and although the result of a client request could take quite long, the client itself was never able

nctional organization. There were various departments and each department was responsible for the function of a certain system; invoicing, debts, new acquisitions, administration, etc.

Before the internet area, this approach was good enough. The client was not able to look in the kitchen and although the result of a client request could take quite long, the client itself was never able

the internet area, this approach was good enough. The client was not able to look in the kitchen and although the result of a client request could take quite long, the client itself was never able to see why this (process) took that long. Nor could the client (easily) notice the fact that department A had a different view on the situation than department B.

With internet, this has changed a lot. Because of new communication channels or medium, the client is able to perceive inconsistencies. And the result was a strengthening of the client relation ship (management). All the various departments ought to be seen as one (from a clients viewpoint) organization.

To facilitate this, business process management could be a solution. But the introduction of BPM is not a minor operation. One of the main challenges for a successful BPM implementation is the optimal granularity of the business designing approach.

A logical first step – before implementing BPM and befo