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Atricle Dump - Are You Tolerating Less Than Your Standards
Image Crisis - What Do Employers Expect? ing to do. If they know the policy and you do not follow through on the consequences, employees will lose respect for your organization. Employees need to trust that you will do what you say you are going to do- both positive and negative things. If employees observe you following the policies with some employees but not others, they will feel that you treat them unfairly. If they perceive a level of unfairness, they will become irritated and disgruntled. Then this can lead to unnecessary time being spent on HR related issues. Follow through and adhere to the consequences that you have in place and you will create a fair and respected environment. Advice When Calling Customer ServiceIn today's competitive employment world most people are interested in "standing out" from the crowd. But, think again when it comes to the image you present to your prospective employer. What are they looking for? What does their culture support? Will the image you present blend in – or standout, and which is best?The answer is really "both". Yet, how can you possibly standout and blend at the same time? And what does th Anyone who has called tech support or customer service might agree that the experience can be very stressful. The following tips can make the experience more effective and help you get what you need.Before you call any support number make sure you have a pen and paper ready. Make notes on what exactly your issue is and how you want to ask it. You will also want to make a list of questions to ask the representative. Some c 1. Do you have clearly defined standards? When employees are not performing, the first place to look is to your definition of what you would like for them to do. Too many job descriptions are vague or contain perceptions instead of clear behaviors. Do your job descriptions include standards like, "Responds to Customers in a courteous manner", "Dresses professionally", or "Responds immediately to Customer concerns"? If any of these statements sound familiar, the first reason why you may be experiencing low performance is due to the lack of clarity of your standards. Define "professional" "courteous" and "immediately" and then your employees will have a clearer understanding of what you expect them to do. 2. Do your Managers hold your employees accountable for following the standard? If you look around your workplace and find that people are not dressed professionally, are eating in the work environment or are communicating in ways that do not meet your expectations; look to your Supervisors for answers. When someone does not follow the dress code, is this communicated to the employee? If Supervisors are not holding employees accountable for following the standard, then the employees will do as much as they think they can get away with. People's performance only rises to the highest level of tolerance of your standards, not to the standards themselves. Teach your Supervisors how to effectively communicate the standards and how to convey messages that could be perceived as negative. When you have to tell employees that they are not following the standard, it can be an uncomfortable situation. But it doesn’t have to be. Teach your Supervisors how to use “I statements”, clearly stated facts and how to avoid accusatory language and their exchange of ideas will be more positively received. 3. Do you instill consequences for lack of performance? Once you create clearly defined standards and you teach your Supervisors how to communicate the desired level of performance, you must ensure that you instill the consequences for lack of performance. If your attendance policy states that after the 4th absence, there is a verbal warning given- be sure that this consequence is administered. Employees need to trust that you will do what you say you are going to do. If they know the policy and you do not follow through on the consequences, employees will lose respect for your organization. Employees need to trust that you will do what you say you are going to do- both positive and negative things. If employees observe you following the policies with some employees but not others, they will feel that you treat them unfairly. If they perceive a level of unfairness, they will become irritated and disgruntled. Then this can lead to unnecessary time being spent on HR related issues. Follow through and adhere to the consequences that you have in place and you will create a fair and respected environment. Reverse Merger, IPO Or Direct Public Offering (DPO), Which One Is Right For You? Customers in a courteous manner", "Dresses professionally", or "Responds immediately to Customer concerns"? If any of these statements sound familiar, the first reason why you may be experiencing low performance is due to the lack of clarity of your standards. Define "professional" "courteous" and "immediately" and then your employees will have a clearer understanding of what you expect them to do.A direct public offering is when a company raises capital by selling its shares directly to what is refer to as affinity groups, unlike an IPO which are sold by a broker dealer to its customers and the general public through other broker dealers who have customers interested in buying shares in the company.In IPO’s you have a firm commitment underwriting, where the underwriters promise to purchase the securities for their ow 2. Do your Managers hold your employees accountable for following the standard? If you look around your workplace and find that people are not dressed professionally, are eating in the work environment or are communicating in ways that do not meet your expectations; look to your Supervisors for answers. When someone does not follow the dress code, is this communicated to the employee? If Supervisors are not holding employees accountable for following the standard, then the employees will do as much as they think they can get away with. People's performance only rises to the highest level of tolerance of your standards, not to the standards themselves. Teach your Supervisors how to effectively communicate the standards and how to convey messages that could be perceived as negative. When you have to tell employees that they are not following the standard, it can be an uncomfortable situation. But it doesn’t have to be. Teach your Supervisors how to use “I statements”, clearly stated facts and how to avoid accusatory language and their exchange of ideas will be more positively received. 3. Do you instill consequences for lack of performance? Once you create clearly defined standards and you teach your Supervisors how to communicate the desired level of performance, you must ensure that you instill the consequences for lack of performance. If your attendance policy states that after the 4th absence, there is a verbal warning given- be sure that this consequence is administered. Employees need to trust that you will do what you say you are going to do. If they know the policy and you do not follow through on the consequences, employees will lose respect for your organization. Employees need to trust that you will do what you say you are going to do- both positive and negative things. If employees observe you following the policies with some employees but not others, they will feel that you treat them unfairly. If they perceive a level of unfairness, they will become irritated and disgruntled. Then this can lead to unnecessary time being spent on HR related issues. Follow through and adhere to the consequences that you have in place and you will create a fair and respected environment. Becoming the Middle Man: The Client, You & Your Team.Becoming a middle man in any situation is tough. It is especially hard when you are dealing with your clients on one side and your team on the other. It sometimes can be a tough act to juggle, but it can definitely be rewarding and help you expand your business as well as your client base. Though with everything good there are always headaches to come along with it. Missing information, missed deadlines and not being able to contactr expectations; look to your Supervisors for answers. When someone does not follow the dress code, is this communicated to the employee? If Supervisors are not holding employees accountable for following the standard, then the employees will do as much as they think they can get away with. People's performance only rises to the highest level of tolerance of your standards, not to the standards themselves. Teach your Supervisors how to effectively communicate the standards and how to convey messages that could be perceived as negative. When you have to tell employees that they are not following the standard, it can be an uncomfortable situation. But it doesn’t have to be. Teach your Supervisors how to use “I statements”, clearly stated facts and how to avoid accusatory language and their exchange of ideas will be more positively received. 3. Do you instill consequences for lack of performance? Once you create clearly defined standards and you teach your Supervisors how to communicate the desired level of performance, you must ensure that you instill the consequences for lack of performance. If your attendance policy states that after the 4th absence, there is a verbal warning given- be sure that this consequence is administered. Employees need to trust that you will do what you say you are going to do. If they know the policy and you do not follow through on the consequences, employees will lose respect for your organization. Employees need to trust that you will do what you say you are going to do- both positive and negative things. If employees observe you following the policies with some employees but not others, they will feel that you treat them unfairly. If they perceive a level of unfairness, they will become irritated and disgruntled. Then this can lead to unnecessary time being spent on HR related issues. Follow through and adhere to the consequences that you have in place and you will create a fair and respected environment. Track Projects And Employees Easily With The Right Time Management SoftwareCritical for managers!Project tracking, cost tracking and time management are critical areas for management. Managers need visibility into the activities of their employees and insight into where they stand with their projects. The best software programs will provide powerful Project Time and costing data in real time with a history overview for comparison so managers can be confident that their teams are producing at their f doesn’t have to be. Teach your Supervisors how to use “I statements”, clearly stated facts and how to avoid accusatory language and their exchange of ideas will be more positively received. 3. Do you instill consequences for lack of performance? Once you create clearly defined standards and you teach your Supervisors how to communicate the desired level of performance, you must ensure that you instill the consequences for lack of performance. If your attendance policy states that after the 4th absence, there is a verbal warning given- be sure that this consequence is administered. Employees need to trust that you will do what you say you are going to do. If they know the policy and you do not follow through on the consequences, employees will lose respect for your organization. Employees need to trust that you will do what you say you are going to do- both positive and negative things. If employees observe you following the policies with some employees but not others, they will feel that you treat them unfairly. If they perceive a level of unfairness, they will become irritated and disgruntled. Then this can lead to unnecessary time being spent on HR related issues. Follow through and adhere to the consequences that you have in place and you will create a fair and respected environment. The Most Important Management SkillI’ve been teaching management and leadership skills now for over 10 years to new managers and supervisors as well as to seasoned veterans.I’ve worked with some of today’s leadership and management thought leaders and researchers including Tom Peters, Dr. Warren Bennis, Dr. David Ulrich, and Dr. Henry Mintzberg.I’ve met, researched, and worked with some of today’s renowned leaders including Captain Mike Abrashoff (authoing to do. If they know the policy and you do not follow through on the consequences, employees will lose respect for your organization. Employees need to trust that you will do what you say you are going to do- both positive and negative things. If employees observe you following the policies with some employees but not others, they will feel that you treat them unfairly. If they perceive a level of unfairness, they will become irritated and disgruntled. Then this can lead to unnecessary time being spent on HR related issues. Follow through and adhere to the consequences that you have in place and you will create a fair and respected environment. By following these three general rules of standards, you will increase your levels of performance, increase your productivity, increase your morale and create a more WOW place to work for everyone.
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