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Atricle Dump - Guidelines for Managing your People (Part 1)
If You Have One Of These People-You Are Happy-If You Don't-You Can Grow ThemYesterday I had the distinct fun and exciting privilege of having a prescription filled. If you have not had this experience I highly recommend it, as it is right up there with watching paint dry and grass grow.While I was waiting I had a chance to observe this particular pharmacy's “Rock of Gibraltar, White Knight, Unsung Hero” in action.Nearly every business has one of these individuals in their organization. This person is usually where ake allowances for their individual likes and dislikes and their strengths and weaknesses. If they are falling behind in some way, tell them directly so that they know where they stand. Make sure that you agree to a solution and a timetable before the conversation ends. Do not walk around dropping hints and hope that they will understand and deal with it by themselves. Lead from the front. Be seen to work as hard as your team. Reward effort publicly. .
Think of your staff as a team. A team will have the right people in the right positions doing what they are good at The 10 Biggest Career Change Mistakes - And How to Avoid ThemCareer change is no walk in the park.If it was easy, the castle gates would have burst long ago under the stampede of restless corporate warriors. Even with a burning desire to escape, the gritty issues of money and future work loom larger than life. Add in the trauma of a lost security blanket and you’ve got a love-hate relationship that keeps you marching stoically in place.It doesn’t have to be that way. Successful career-changers ta Managing your people is second in importance only to managing yourself. A manager is only as good as the people he has working for him, because a manager achieves his targets through his people. Nevertheless, a manager’s people will respond to proper treatment by a skilled manager. People work at their best when they are happy. .
- The first thing a manager must do is create a good working environment. There are many ways to do this. It depends on too many things to mention them all here. However, we will have a look at a few. Help people to understand the importance of their work. It will go a long way towards improving their performance if they understand the importance of their efforts. A policy of internal promotions tied to an education and training scheme will encourage staff to go the extra mile. They will be able to see the possibilities for the future. It will create an environment where they will feel valued and appreciated as workers and as human beings. They will feel the extra effort that they put in will bring rewards.
If it is necessary to promote from outside make it clear that you had very good reasons for doing so. Do not approach the situation as if you were answering to your staff. Never forget that you are the boss.
- Pay your people a fair salary/wage for a fair days work. No matter how happy people are with their achievements, education, promotions etc. if you do not pay them properly they will leave. Pay establishes a value for a person’s work and a measure by which they compare themselves to others inside and outside their work-group or company. .
- Do not keep secrets. Secrecy is the origin of rumour. If you keep secrets, your staff will fear the worst and this atmosphere of uncertainty is bad for the working environment you are trying to create. If there is a problem within the work-group, company or marketplace tell them, they may even come up with a solution. .
- Be friendly and businesslike. That is how the ideal management-staff relationship was described when I was starting out in retail. There is a lot to be said for this approach. They should not be afraid to bring problems to you when necessary, but not so familiar that discipline and respect are lost. Treat people as valued individuals not as a bunch of slaves. Make allowances for their individual likes and dislikes and their strengths and weaknesses. If they are falling behind in some way, tell them directly so that they know where they stand. Make sure that you agree to a solution and a timetable before the conversation ends. Do not walk around dropping hints and hope that they will understand and deal with it by themselves. Lead from the front. Be seen to work as hard as your team. Reward effort publicly. .
- Think of your staff as a team. A team will have the right people in the right positions doing what they are good at.
Internet Governance: A Disputed DomainThe world of internet is excruciatingly more complex than we can imagine. Net surfing, internet-aided messaging, and transactions appear very easy, but the rigors and complexities behind how the internet runs are hidden and unknown to most of us.In an attempt to systematize internet governance, former US President Bill Clinton established the Internet Corporation for Assigned Names and Numbers (ICANN)in the 1990s. ICANN is a very technical body ance of their work. It will go a long way towards improving their performance if they understand the importance of their efforts. A policy of internal promotions tied to an education and training scheme will encourage staff to go the extra mile. They will be able to see the possibilities for the future. It will create an environment where they will feel valued and appreciated as workers and as human beings. They will feel the extra effort that they put in will bring rewards.
If it is necessary to promote from outside make it clear that you had very good reasons for doing so. Do not approach the situation as if you were answering to your staff. Never forget that you are the boss.
- Pay your people a fair salary/wage for a fair days work. No matter how happy people are with their achievements, education, promotions etc. if you do not pay them properly they will leave. Pay establishes a value for a person’s work and a measure by which they compare themselves to others inside and outside their work-group or company. .
- Do not keep secrets. Secrecy is the origin of rumour. If you keep secrets, your staff will fear the worst and this atmosphere of uncertainty is bad for the working environment you are trying to create. If there is a problem within the work-group, company or marketplace tell them, they may even come up with a solution. .
- Be friendly and businesslike. That is how the ideal management-staff relationship was described when I was starting out in retail. There is a lot to be said for this approach. They should not be afraid to bring problems to you when necessary, but not so familiar that discipline and respect are lost. Treat people as valued individuals not as a bunch of slaves. Make allowances for their individual likes and dislikes and their strengths and weaknesses. If they are falling behind in some way, tell them directly so that they know where they stand. Make sure that you agree to a solution and a timetable before the conversation ends. Do not walk around dropping hints and hope that they will understand and deal with it by themselves. Lead from the front. Be seen to work as hard as your team. Reward effort publicly. .
- Think of your staff as a team. A team will have the right people in the right positions doing what they are good at
Necessary Psychological Skills When Working in the Executive Protection FieldThe “hard” skills necessary for an executive protection specialist (EPS) and/or personal protection specialist (PPS) are often perceived as being that of a policeman or (elite) soldier. Though there can be certain similarities i.e. the use of handguns, hand-to-hand combat and the ability to control a vehicle, most people having worked both in executive protection and either of the latter careers, will deny that the skills are parallel. They may look ali approach the situation as if you were answering to your staff. Never forget that you are the boss.
- Pay your people a fair salary/wage for a fair days work. No matter how happy people are with their achievements, education, promotions etc. if you do not pay them properly they will leave. Pay establishes a value for a person’s work and a measure by which they compare themselves to others inside and outside their work-group or company. .
- Do not keep secrets. Secrecy is the origin of rumour. If you keep secrets, your staff will fear the worst and this atmosphere of uncertainty is bad for the working environment you are trying to create. If there is a problem within the work-group, company or marketplace tell them, they may even come up with a solution. .
- Be friendly and businesslike. That is how the ideal management-staff relationship was described when I was starting out in retail. There is a lot to be said for this approach. They should not be afraid to bring problems to you when necessary, but not so familiar that discipline and respect are lost. Treat people as valued individuals not as a bunch of slaves. Make allowances for their individual likes and dislikes and their strengths and weaknesses. If they are falling behind in some way, tell them directly so that they know where they stand. Make sure that you agree to a solution and a timetable before the conversation ends. Do not walk around dropping hints and hope that they will understand and deal with it by themselves. Lead from the front. Be seen to work as hard as your team. Reward effort publicly. .
- Think of your staff as a team. A team will have the right people in the right positions doing what they are good at
Your Business IdentityCustomer Service Is No Longer EnoughToo many organizations today focus on the image they have as opposed to their identity. Most medium and large sized organizations have some type of customer service training program for all front line staff. This training usually focuses on service and escalation procedures, handling difficult customer situations, and how to keep a positive attitude and smile when working with customers. Some organiza s atmosphere of uncertainty is bad for the working environment you are trying to create. If there is a problem within the work-group, company or marketplace tell them, they may even come up with a solution. .
- Be friendly and businesslike. That is how the ideal management-staff relationship was described when I was starting out in retail. There is a lot to be said for this approach. They should not be afraid to bring problems to you when necessary, but not so familiar that discipline and respect are lost. Treat people as valued individuals not as a bunch of slaves. Make allowances for their individual likes and dislikes and their strengths and weaknesses. If they are falling behind in some way, tell them directly so that they know where they stand. Make sure that you agree to a solution and a timetable before the conversation ends. Do not walk around dropping hints and hope that they will understand and deal with it by themselves. Lead from the front. Be seen to work as hard as your team. Reward effort publicly. .
- Think of your staff as a team. A team will have the right people in the right positions doing what they are good at
How the Entrepreneur Becomes a GeneralistExpert authors are specialists by definition. You are an expert when you know very much (a deep knowledge) of a limited area (of expertise).
Generalists, and managers belong more to this “category” than to the other, they know more about a broader area but their knowledge resides just under the surface.One of the competences of a manager is that he or she should be able to delegate and control what is delegated. You can choose to do that in diff ake allowances for their individual likes and dislikes and their strengths and weaknesses. If they are falling behind in some way, tell them directly so that they know where they stand. Make sure that you agree to a solution and a timetable before the conversation ends. Do not walk around dropping hints and hope that they will understand and deal with it by themselves. Lead from the front. Be seen to work as hard as your team. Reward effort publicly. .
- Think of your staff as a team. A team will have the right people in the right positions doing what they are good at. When you employed them, you gave them or should have given them, a job description. This outlines their responsibilities and duties. Make sure that they are living up to their responsibilities. If they are not then they are letting the rest of the team down. If they are not it is your responsibility to notice this and deal with it. Do not encourage your team to talk about each other. You do not want to propagate an environment where your people are looking over their shoulders and spying on each other. That would not help anyone.
Part 2 of this article is to be found in the business pages at: www.gerryonline.com
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