Presentation is perfection within the constraints of what you are able to do. Focusing on what you can't do, for maybe want of financing, is a wa

I'd like to suggest that, on the basis of 20% of the focus gives you 80% of the return, acting in just two areas of fine detail will make all the difference in a retail business.

As they say - 'Retail is Detail'

1. Presentation
   Making a difference in the presentation of your store sets a tone for who you are as a business and for your customers, what they can expect from you. And this needs to come from you, the leader of the business and very clearly. Indicating what is acceptable in terms of how you display the merchandise, how you use display materials, where your focus and priorities are is very important. As you provide the lead, others will follow. If you do it in a positive, constructive, even coaching way, they will learn, deliver consistently and even generate their own ideas. Once established, this becomes a culture of 'the way we do things around here'.

   Presentation is perfection within the constraints of what you are able to do. Focusing on what you can't do, for maybe want of financing, is a wa

   Have You Got Star Potential?
   Why do movie stars look the way they do? It’s not just genetics. It’s because they spend lots of time working out, choosing clothes and doing their hair and makeup so they are photo gorgeous every time they step out the door. Yes, movie stars know the extra time and effort is what separates them from mere mortals like us.It is the same in business. While some companies spend their time, energy and resources getting the hundreds of tiny details just right, others are left wondering why their one advertisement on page three didn’t make a difference to their bottom line.hich make a huge, possibly unseen difference to your customers and no less so to your employees.

   I'd like to suggest that, on the basis of 20% of the focus gives you 80% of the return, acting in just two areas of fine detail will make all the difference in a retail business.

   As they say - 'Retail is Detail'

   1. Presentation
      Making a difference in the presentation of your store sets a tone for who you are as a business and for your customers, what they can expect from you. And this needs to come from you, the leader of the business and very clearly. Indicating what is acceptable in terms of how you display the merchandise, how you use display materials, where your focus and priorities are is very important. As you provide the lead, others will follow. If you do it in a positive, constructive, even coaching way, they will learn, deliver consistently and even generate their own ideas. Once established, this becomes a culture of 'the way we do things around here'.

      Presentation is perfection within the constraints of what you are able to do. Focusing on what you can't do, for maybe want of financing, is a wa

      Now It's The Employee (not the Customer) Who's Always Right!
      It’s such a time-honored maxim it seems all but ordained by God. The customer is always right! Yes, a company’s most desirable objective must always be to keep its customers both loyal and happy. Certainly, it’s the secret to business success.And how does one achieve this? By paying attention to your customers, i.e., serving them, listening, adjusting, responding. You do whatever they say, making sure your employees do the same. The customer pays the freight, after all… they must forever be number one.So that makes a lot of sense, n’est-ce pas? “Good Business 101.
      they say - 'Retail is Detail'
      1. Presentation
         Making a difference in the presentation of your store sets a tone for who you are as a business and for your customers, what they can expect from you. And this needs to come from you, the leader of the business and very clearly. Indicating what is acceptable in terms of how you display the merchandise, how you use display materials, where your focus and priorities are is very important. As you provide the lead, others will follow. If you do it in a positive, constructive, even coaching way, they will learn, deliver consistently and even generate their own ideas. Once established, this becomes a culture of 'the way we do things around here'.

         Presentation is perfection within the constraints of what you are able to do. Focusing on what you can't do, for maybe want of financing, is a wa

         Business Burping
         What on earth are ‘Business Burps’ you may be asking? It was a phrase I thought of whilst ... burping. Can you remember as a child when you first let out a burp after gulping a fizzy drink? Wasn’t it a bit exciting (as well as a little bit rude)? Weren’t your parents just a tiny bit embarrassed?Well Business Burps are a little like this. They have the following characteristics: Something unexpected happens following a period of high energy There is excitement There is resentment on the part of competition i.e. that’s not fair<
         clearly. Indicating what is acceptable in terms of how you display the merchandise, how you use display materials, where your focus and priorities are is very important. As you provide the lead, others will follow. If you do it in a positive, constructive, even coaching way, they will learn, deliver consistently and even generate their own ideas. Once established, this becomes a culture of 'the way we do things around here'.

         Presentation is perfection within the constraints of what you are able to do. Focusing on what you can't do, for maybe want of financing, is a wa

         Ten Commitments to Ethics and Personal Conduct For Business Coaches
         Business coaching remains a rapidly growing profession and one of the impacts of this rapid growth is more scrutiny of the profession. There have been some predictions that business coaching and other forms of coaching will experience increased criticism. This criticism may come in many different forms and today’s professional business coach needs to be able to recognize the criticism and the opportunity or opportunities that result from that criticism. One of the areas of criticism revolves around ethics and personal conduct and it is essential that these two items receive
         , deliver consistently and even generate their own ideas. Once established, this becomes a culture of 'the way we do things around here'.

         Presentation is perfection within the constraints of what you are able to do. Focusing on what you can't do, for maybe want of financing, is a waste of time and energy. Time and energy that can be focused on fixing that which is within your influence, and those of your people. This can be your own version of the 'Broken Windows' or graffiti analogy that Giuliani uses so well - applied locally by you.

         So, for me, 'Perfection in Presentation' is:-

         • Having the products you sell available at all times for your customers
         • Being clean
         • Removing debris (like sticky residues from old showcards and stuff like that)
         • Making checkouts available for just that - taking cash quickly and not selling stuff
         • Reducing 'visual chaos', which is intimidating for those very people you are trying to get into buying mode - your customers
         • Experiencing the experience - through visiting your own store as a customer and seeing just what catches your eye

         Bottom line is that you need to have a focus of perfection yourself, lead your people through it and, over time, they will deliver for you. And you know what, they will make sure that everyone who starts new with you works that way for you.

      2. People
         Your people ar

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