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  • Atricle Dump - Sexual Harassment Policy Guidelines Part II

    In Leadership, The Critical Convergence Drives Great Results
    The Leader's Fallacy lives! We subscribe to the Fallacy when we believe our enthusiasm over a particular leadership challenge is automatically reciprocated by the people we lead.If ignorance is bliss then leaders going around blithely adhering to the Leader's Fallacy have cornered the market on happiness.The truth is, it's more realistic to believe in INVERSE RECIPROCITY: i.e., whatever motivates you, "DE-motivates" the people.That's especially so for leaders who are trying to motivate people to meet extraordinary challenges.You'll never know how good you are as a leader unless you are motivating others to be better than they think they are. In that endeavor, you'll inevitably get at least some of the people angry.Most people are settled into a comfortable status quo and resist and resent being challenged to break out.But if you aim to get great results, people not only have to be pushed but more importantly, they must be challenged to push themselves.So, if you're not getting some people angry with you over the pushing, you're doing something wrong as a leader, you're not challenging people enough.This doesn't mean you can't or shouldn't have the people share in your enthusiasms. You must. That sharing is called CRITICAL CONFLUENCE, the joining of your enthusiasms and theirs so they are as enthusiastic as you about meeting the challenges you face. Until a critical confluence happens, you can't get great results consistently.The Leader's Fallacy is an obstacle to the critical confluence. Don't think the Critical Confluence will happen automatically. Know instead that you must work hard to achieve it.After all, you yourself must be motivated about those challenges. If you're not motivated, you shouldn't be leading. But your motivation is irrelevant simply because it's a given.Here's what's relevant: Can you transfer your motivation to the people so they are as motivated as you are? And can you translate their motivation into action th
    incidents of sexual harassment. You should record all incidents, dates, times, places, and witnesses who heard or saw the incident. You should seek information about others who may have been similarly harassed, but it would be better to do this only after you talk to us. These persons may be important components in the grievance resolution process if a formal complaint is filed. You will want to contact the individuals perceived to be targets of sexual harassment before disclosing their names. This action should be discrete and kept confidential for your own protection and also to be absolutely fair to the accused. Information should be disclosed only on a need to know basis and with the understanding that the recipient has a duty to preserve confidentiality. We will closely monitor the situation to ensure that there is no retaliation against you or any possible witnesses.

    The next step is to consider writing a letter in which you request an end to the harassing behavior. Writing a letter to the harasser has been a controversial issue because it may trigger questions of legality, confidentiality, admissible evidence, and due process. However, if the letter is kept CONFIDENTIAL and is written in a "polite" yet direct manner, these questions will not arise. The letter should contain the following:

    1. A description of the incident and the type of behavior, including details about location, date, and time of the incident. This part should be low-key and should address only the facts.

    2. A description of the incident's mental and physical effect on you. You should convey opinions, thoughts, and feelings, and should share the effect of the harassing behavior. For example, "It embarrassed me," "made my stomach turn to knots," or "I can't concentrate on my work."

    3. An clear statement that you want the sexual harassment to stop immediately and what is necessary to maintain any future relationship. For example, "I want our relation

    What's the Secret Code?
    As a youngster I loved reading spy / adventure novels. They were always exciting and adventuresome. In most of them there was a “secret code,” used to communicate without fear of “the other side” being able to decipher communications and understand what was transpiring.I have observed that, in many businesses, a “Code of Conduct” is also a “secret code.” When I hear a businessperson say, “They should know that’s not the way we do things here” I ask whether they have a written policy regarding that issue. I might as well ask if they have a process for creating gold from water so I guess that the way they want their company to perform is a secret. Few small and mid-size companies have defined professional and performance standards for the company and its staff. Yet all employees need (some even seek) standards that define boundaries and ethics. If a “Code” is a secret and not defined, employees will individually set standards on their own resulting in chaos, uneven delivery of service, and efforts working at cross-purpose. A “Code of Conduct” can be defined starting with a definition of “The Ideal” (The “Ideal” way we greet customers, the “Ideal” way we fill out our time cards, the “Ideal” way we bag the groceries, etc.) and commit the “Code” to writing.Having a “Code” demonstrates that management cares about the people and the work culture, affects retention and productivity, creates a climate of unity which establishes trust, and allows the guidelines to manage rather than management micro-managing everything.I lost my taste for spy / adventure novels as I matured and found other interests more exciting. As a business matures it finds that managing by system (A written Code of Conduct is just one part of that system) allows the company time, energy, and resources to continually move forward based on higher staff performance and the ever higher expectations of the customers
    SEXUAL HARASSMENT COMPLAINT INVESTIGATION PROCEDURE

    Every complaint will be thoroughly investigated. When a complaint of sexual harassment is received we will take the following actions:

    1. Question both parties in detail.

    2. Probe deeply for corroborative evidence.

    Here is what we are trying to determine with our investigation: Is the testimony of the victim internally consistent? Is the testimony of the accused internally consistent? Does each follow logically? Are both accounts externally consistent? Does the victim's account jibe with the testimony of witnesses? Does the accused's account jibe with the testimony of witnesses? Did the accused have time to do what the victim alleged? Does the victim have any possible motive for falsely implicating the accused? Could the harassment have happened at the time and location specified? Despite the fact that there were no witnesses, could the harassment have taken place at the time and the location?

    We will not assume the accused is guilty, but neither will we attach much significance to a general denial by the accused harasser. We will search completely and thoroughly for evidence that corroborates either side's story. We will do this by:

    1. Interviewing co-workers, supervisors, and managers

    2. Obtaining testimony from individuals who observed the accuser's demeanor immediately after the alleged incident of harassment

    3. Checking out people with whom the alleged victim discussed the incident (e.g., co-workers, a doctor, or a counselor).

    We will ask other employees if they noticed changes in the accusing individual's behavior at work or in the alleged harasser's treatment of him or her. We will look for evidence of other complaints, either by the victim or other employees. We will follow up on evidence that other employees were sexually harassed by the same person. In order to make a fair and legal decision on a sexual harassment complaint we need to find out as much information as we can, not only on the incident itself, but also on the victim's and accuser's personalities, surroundings, and relationships. To accomplish this task, we need to not only ask many questions of the victim and accuser, but also of any witnesses to the incident and the surrounding environment.

    Here are some questions we may ask the victim:
    Specific to the incident, what happened? When did it happen? Where did it happen? What preceded the incident? What did the harasser do or say? What did you do or say? What happened in addition to or since the incident? Who may have seen or heard the incident? With whom have you discussed the incident?

    Here are some questions we may ask the accused:
    Specific to the incident, are you attracted to (name the employee)? Do you ever think of (name the employee) in a sexual way? Have you ever touched (name the employee)? Have you tried to kiss (name the employee)? (Describe the alleged incident.) Please give me your version of the incident. Did you offer (name the employee) help with his/her career in exchange for his/her affection?

    Here are some questions we may ask any witnesses:
    Have co-workers complained about inappropriate behavior in the department? Have you personally noticed or been offended by inappropriate behavior? Please describe any inappropriate or offensive behavior that you have experienced or witnessed. Are there any calendar pictures or posters displayed which offend you or someone else? Have offensive jokes or comments been made about people in the department? (If the answer to the above question is yes then ask:) Who made these remarks and what was said? Specific to the incident (describe the time and place of the incident, then ask:), Did you notice anything in your department that may have disturbed you or another employee? Did you hear a conversation involving (name the employee)? Did you see anyone talking to this employee? Did you observe any interaction between this employee and a co-worker or supervisor?

    MYTHS ABOUT SEXUAL HARASSMENT

    - The complainant wanted the attention or enjoyed it.

    - The complainant's physical appearance or clothing enticed the harasser.

    - The complainant probably falsified the incident report of sexual harassment.

    - The complainants and the accused sexual harassers can be easily identified or stereotyped.

    - All men are harassers.

    - Women are the only victims or sexual harassment and women do not sexually harass. (Approximately 10% of reported cases are filed against women and 90% against men).

    - Sexual harassment is only teasing and an innocent flirtation sport.

    - Sexual harassment is rare in the workplace.

    - If the complainant had only said "No," the harassment would have stopped.

    For many people, sexual harassment is an uncomfortable, disturbing and even frightening experience. It can be extremely disruptive to one's lifestyle to face a continuous barrage of unwanted comments, to rearrange one's schedule to avoid certain people, and to simply live in a constant state of wariness. As a result, harassment can have devastating effects on one's performance at work, one's comfort and self-esteem and physical health. Often, people are afraid of addressing the harassment they experience because they fear that the perpetrator will exercise their power in a disadvantageous way. For example, one might fear losing a promotion, getting a poor evaluation, or being fired if one protests or even acknowledges the harassment.

    People who are sexually harassed often wrongly assume that the cause of their problem is in their own conduct, and therefore are very hesitant to confront the instigator, or to discuss the problem with an authority or even a friend. Others try to downplay the existence of the harassment in the hopes that it will simply end. But victims are not to blame for the behavior of their harasser, nor should they pretend that the negative effects they're experiencing don't exist, because they probably won't go away by themselves.

    We understand that if you have been the victim of sexual harassment you may not have told the harasser to stop for a variety of reasons. If you come forward to us with your complaint, this is how we will help you.

    We will not treat your complaint as trivial. All complaints will be taken seriously, but there is a wide degree of difference between incidents. You and the person accused will be advised of your right to union representation. Less serious complaints can be handled informally. For example, the supervisor may call in the person who has been complained about and reiterate the policy and make admonishments where necessary for the employee to modify his or her behavior. We will first try to resolve the issue informally without a formal complaint, unless the incident was unambiguous and severe, in which case a formal procedure will be implemented immediately. It is up to you to decide how serious the situation is. You will not be pressured to handle the incident informally. If the situation is adequately resolved with an informal procedure, no further action shall be taken. If the matter is not resolved to the complainant's satisfaction through informal resolution, a formal procedure will be implemented.

    We will ask you if you feel comfortable asking the harasser to stop, or would prefer third-party intervention from us. You may choose to accept the self-help approach. If so, approach the harasser and say "I want (whatever the sexually harassing behavior is) to stop immediately" in a firm and assertive manner. This approach gives you an active role in the resolution process and a sense of "empowerment." Telling the harasser to stop will often deter the harasser from subsequent and more progressive acts of sexual harassment.

    We will instruct you to keep a record of the incidents of sexual harassment. You should record all incidents, dates, times, places, and witnesses who heard or saw the incident. You should seek information about others who may have been similarly harassed, but it would be better to do this only after you talk to us. These persons may be important components in the grievance resolution process if a formal complaint is filed. You will want to contact the individuals perceived to be targets of sexual harassment before disclosing their names. This action should be discrete and kept confidential for your own protection and also to be absolutely fair to the accused. Information should be disclosed only on a need to know basis and with the understanding that the recipient has a duty to preserve confidentiality. We will closely monitor the situation to ensure that there is no retaliation against you or any possible witnesses.

    The next step is to consider writing a letter in which you request an end to the harassing behavior. Writing a letter to the harasser has been a controversial issue because it may trigger questions of legality, confidentiality, admissible evidence, and due process. However, if the letter is kept CONFIDENTIAL and is written in a "polite" yet direct manner, these questions will not arise. The letter should contain the following:

    1. A description of the incident and the type of behavior, including details about location, date, and time of the incident. This part should be low-key and should address only the facts.

    2. A description of the incident's mental and physical effect on you. You should convey opinions, thoughts, and feelings, and should share the effect of the harassing behavior. For example, "It embarrassed me," "made my stomach turn to knots," or "I can't concentrate on my work."

    3. An clear statement that you want the sexual harassment to stop immediately and what is necessary to maintain any future relationship. For example, "I want our relations

    Hot Bilingual Jobs of 2006 and How to Get Them
    As corporations struggle to meet the needs of the country’s booming population of Asian and Latino American consumers, bilingual jobseekers have a real advantage.“My mother got paid less than co-workers from English speaking backgrounds; I find that the opposite is true for me.” Says Orquidea Long, who works as a medical records technician in Eugene, Oregon.Top bilingual job sites, like Bilingualcareer.com and LatPro, report that the medical field, specifically the pharmaceutical industry, currently has the fastest growing need for bilingual employees. Not a pharmacist or a doctor? Don’t worry, the most common openings in these industries are in: sales customer service accounts auditing marketing consultancyAs a matter of fact, in most industries these sectors offer the most bilingual job openings; this gives bilingual jobseekers a diverse range of options to choose from, and room to advance.Although Orquidea’s job did not require official certification of her bilingual status, she says that she made sure to familiarize herself with industry terms in both languages before she applied.“I grew up speaking Spanish around the house, but that doesn’t mean that I instantly knew how to say ‘donor’ or ‘cardiovascular’; I didn’t even know some of these terms in English. But it’s just like getting ready for any other job interview, it just takes a little research.”Before applying, Orquidea practiced her professional phone voice, positive demeanor, and other attributes that are considered assets in almost any job, bilingual or not. Although these skills are not connected to her bilingual status, Orquidea says that she still drew upon her cultural resources.“I feel that my Latino heritage helps me at my job. Mexican culture is very friendly, outgoing, and family oriented. My upbringing made me more outgoing, which helps me make our customers more comfortable. Obviously the same would be true of someone from any backgro
    to find out as much information as we can, not only on the incident itself, but also on the victim's and accuser's personalities, surroundings, and relationships. To accomplish this task, we need to not only ask many questions of the victim and accuser, but also of any witnesses to the incident and the surrounding environment.

    Here are some questions we may ask the victim:
    Specific to the incident, what happened? When did it happen? Where did it happen? What preceded the incident? What did the harasser do or say? What did you do or say? What happened in addition to or since the incident? Who may have seen or heard the incident? With whom have you discussed the incident?

    Here are some questions we may ask the accused:
    Specific to the incident, are you attracted to (name the employee)? Do you ever think of (name the employee) in a sexual way? Have you ever touched (name the employee)? Have you tried to kiss (name the employee)? (Describe the alleged incident.) Please give me your version of the incident. Did you offer (name the employee) help with his/her career in exchange for his/her affection?

    Here are some questions we may ask any witnesses:
    Have co-workers complained about inappropriate behavior in the department? Have you personally noticed or been offended by inappropriate behavior? Please describe any inappropriate or offensive behavior that you have experienced or witnessed. Are there any calendar pictures or posters displayed which offend you or someone else? Have offensive jokes or comments been made about people in the department? (If the answer to the above question is yes then ask:) Who made these remarks and what was said? Specific to the incident (describe the time and place of the incident, then ask:), Did you notice anything in your department that may have disturbed you or another employee? Did you hear a conversation involving (name the employee)? Did you see anyone talking to this employee? Did you observe any interaction between this employee and a co-worker or supervisor?

    MYTHS ABOUT SEXUAL HARASSMENT

    - The complainant wanted the attention or enjoyed it.

    - The complainant's physical appearance or clothing enticed the harasser.

    - The complainant probably falsified the incident report of sexual harassment.

    - The complainants and the accused sexual harassers can be easily identified or stereotyped.

    - All men are harassers.

    - Women are the only victims or sexual harassment and women do not sexually harass. (Approximately 10% of reported cases are filed against women and 90% against men).

    - Sexual harassment is only teasing and an innocent flirtation sport.

    - Sexual harassment is rare in the workplace.

    - If the complainant had only said "No," the harassment would have stopped.

    For many people, sexual harassment is an uncomfortable, disturbing and even frightening experience. It can be extremely disruptive to one's lifestyle to face a continuous barrage of unwanted comments, to rearrange one's schedule to avoid certain people, and to simply live in a constant state of wariness. As a result, harassment can have devastating effects on one's performance at work, one's comfort and self-esteem and physical health. Often, people are afraid of addressing the harassment they experience because they fear that the perpetrator will exercise their power in a disadvantageous way. For example, one might fear losing a promotion, getting a poor evaluation, or being fired if one protests or even acknowledges the harassment.

    People who are sexually harassed often wrongly assume that the cause of their problem is in their own conduct, and therefore are very hesitant to confront the instigator, or to discuss the problem with an authority or even a friend. Others try to downplay the existence of the harassment in the hopes that it will simply end. But victims are not to blame for the behavior of their harasser, nor should they pretend that the negative effects they're experiencing don't exist, because they probably won't go away by themselves.

    We understand that if you have been the victim of sexual harassment you may not have told the harasser to stop for a variety of reasons. If you come forward to us with your complaint, this is how we will help you.

    We will not treat your complaint as trivial. All complaints will be taken seriously, but there is a wide degree of difference between incidents. You and the person accused will be advised of your right to union representation. Less serious complaints can be handled informally. For example, the supervisor may call in the person who has been complained about and reiterate the policy and make admonishments where necessary for the employee to modify his or her behavior. We will first try to resolve the issue informally without a formal complaint, unless the incident was unambiguous and severe, in which case a formal procedure will be implemented immediately. It is up to you to decide how serious the situation is. You will not be pressured to handle the incident informally. If the situation is adequately resolved with an informal procedure, no further action shall be taken. If the matter is not resolved to the complainant's satisfaction through informal resolution, a formal procedure will be implemented.

    We will ask you if you feel comfortable asking the harasser to stop, or would prefer third-party intervention from us. You may choose to accept the self-help approach. If so, approach the harasser and say "I want (whatever the sexually harassing behavior is) to stop immediately" in a firm and assertive manner. This approach gives you an active role in the resolution process and a sense of "empowerment." Telling the harasser to stop will often deter the harasser from subsequent and more progressive acts of sexual harassment.

    We will instruct you to keep a record of the incidents of sexual harassment. You should record all incidents, dates, times, places, and witnesses who heard or saw the incident. You should seek information about others who may have been similarly harassed, but it would be better to do this only after you talk to us. These persons may be important components in the grievance resolution process if a formal complaint is filed. You will want to contact the individuals perceived to be targets of sexual harassment before disclosing their names. This action should be discrete and kept confidential for your own protection and also to be absolutely fair to the accused. Information should be disclosed only on a need to know basis and with the understanding that the recipient has a duty to preserve confidentiality. We will closely monitor the situation to ensure that there is no retaliation against you or any possible witnesses.

    The next step is to consider writing a letter in which you request an end to the harassing behavior. Writing a letter to the harasser has been a controversial issue because it may trigger questions of legality, confidentiality, admissible evidence, and due process. However, if the letter is kept CONFIDENTIAL and is written in a "polite" yet direct manner, these questions will not arise. The letter should contain the following:

    1. A description of the incident and the type of behavior, including details about location, date, and time of the incident. This part should be low-key and should address only the facts.

    2. A description of the incident's mental and physical effect on you. You should convey opinions, thoughts, and feelings, and should share the effect of the harassing behavior. For example, "It embarrassed me," "made my stomach turn to knots," or "I can't concentrate on my work."

    3. An clear statement that you want the sexual harassment to stop immediately and what is necessary to maintain any future relationship. For example, "I want our relation

    Is the Customer Always Right
    We are the operators of a small holiday apartment business, in Perth, Western Australia, advertising only on the internet. We are constantly amazed by the things people will say to try to get a reduction in rates, or a refund.It seems that some people think that by demanding, complaining or being plain obnoxious we will decide to give them something for nothing. Of course we could just charge extra so that we can reduce the price to those bold (or rude) enough to ask for it but why should the considerate, polite and nice customers suffer.Of course if they have a valid complaint we always look after them, we have received numerous great reviews and references, and we have many customers who return every year. But it is just the small minority who leaves us wondering if we really want to be in the business. Example One - “But we are lawyers from SYDNEY “This person submitted a request for a booking through the booking request form on our web site. He then phoned to say that he had seen the apartment advertised on a third party site and noticed that there was only one left for the dates he needed, which was starting from the following day. I confirmed this was true, and as I was out of the office I told him I would take it off the other site and process the booking when I returned to the office.When I returned I checked the rate advertised on the other site and the rate on our site. I then processed the booking at the lowest rate and sent him the receipt and details on how to pick up the key.Five minutes later the phone rang, it was the customer telling me that I had charged him for a 3 bedroom apartment but given him a 2 bedroom apartment. I explained that this was not true, and that we only had one apartment available which was the 2 bedroom apartment. No, he insisted – “you have been into the web site and changed all the rates, putting them up, then charging me more”.I explained that I would not do that, it obviously would not be a good thing to do, and that I would pref
    ou observe any interaction between this employee and a co-worker or supervisor?

    MYTHS ABOUT SEXUAL HARASSMENT

    - The complainant wanted the attention or enjoyed it.

    - The complainant's physical appearance or clothing enticed the harasser.

    - The complainant probably falsified the incident report of sexual harassment.

    - The complainants and the accused sexual harassers can be easily identified or stereotyped.

    - All men are harassers.

    - Women are the only victims or sexual harassment and women do not sexually harass. (Approximately 10% of reported cases are filed against women and 90% against men).

    - Sexual harassment is only teasing and an innocent flirtation sport.

    - Sexual harassment is rare in the workplace.

    - If the complainant had only said "No," the harassment would have stopped.

    For many people, sexual harassment is an uncomfortable, disturbing and even frightening experience. It can be extremely disruptive to one's lifestyle to face a continuous barrage of unwanted comments, to rearrange one's schedule to avoid certain people, and to simply live in a constant state of wariness. As a result, harassment can have devastating effects on one's performance at work, one's comfort and self-esteem and physical health. Often, people are afraid of addressing the harassment they experience because they fear that the perpetrator will exercise their power in a disadvantageous way. For example, one might fear losing a promotion, getting a poor evaluation, or being fired if one protests or even acknowledges the harassment.

    People who are sexually harassed often wrongly assume that the cause of their problem is in their own conduct, and therefore are very hesitant to confront the instigator, or to discuss the problem with an authority or even a friend. Others try to downplay the existence of the harassment in the hopes that it will simply end. But victims are not to blame for the behavior of their harasser, nor should they pretend that the negative effects they're experiencing don't exist, because they probably won't go away by themselves.

    We understand that if you have been the victim of sexual harassment you may not have told the harasser to stop for a variety of reasons. If you come forward to us with your complaint, this is how we will help you.

    We will not treat your complaint as trivial. All complaints will be taken seriously, but there is a wide degree of difference between incidents. You and the person accused will be advised of your right to union representation. Less serious complaints can be handled informally. For example, the supervisor may call in the person who has been complained about and reiterate the policy and make admonishments where necessary for the employee to modify his or her behavior. We will first try to resolve the issue informally without a formal complaint, unless the incident was unambiguous and severe, in which case a formal procedure will be implemented immediately. It is up to you to decide how serious the situation is. You will not be pressured to handle the incident informally. If the situation is adequately resolved with an informal procedure, no further action shall be taken. If the matter is not resolved to the complainant's satisfaction through informal resolution, a formal procedure will be implemented.

    We will ask you if you feel comfortable asking the harasser to stop, or would prefer third-party intervention from us. You may choose to accept the self-help approach. If so, approach the harasser and say "I want (whatever the sexually harassing behavior is) to stop immediately" in a firm and assertive manner. This approach gives you an active role in the resolution process and a sense of "empowerment." Telling the harasser to stop will often deter the harasser from subsequent and more progressive acts of sexual harassment.

    We will instruct you to keep a record of the incidents of sexual harassment. You should record all incidents, dates, times, places, and witnesses who heard or saw the incident. You should seek information about others who may have been similarly harassed, but it would be better to do this only after you talk to us. These persons may be important components in the grievance resolution process if a formal complaint is filed. You will want to contact the individuals perceived to be targets of sexual harassment before disclosing their names. This action should be discrete and kept confidential for your own protection and also to be absolutely fair to the accused. Information should be disclosed only on a need to know basis and with the understanding that the recipient has a duty to preserve confidentiality. We will closely monitor the situation to ensure that there is no retaliation against you or any possible witnesses.

    The next step is to consider writing a letter in which you request an end to the harassing behavior. Writing a letter to the harasser has been a controversial issue because it may trigger questions of legality, confidentiality, admissible evidence, and due process. However, if the letter is kept CONFIDENTIAL and is written in a "polite" yet direct manner, these questions will not arise. The letter should contain the following:

    1. A description of the incident and the type of behavior, including details about location, date, and time of the incident. This part should be low-key and should address only the facts.

    2. A description of the incident's mental and physical effect on you. You should convey opinions, thoughts, and feelings, and should share the effect of the harassing behavior. For example, "It embarrassed me," "made my stomach turn to knots," or "I can't concentrate on my work."

    3. An clear statement that you want the sexual harassment to stop immediately and what is necessary to maintain any future relationship. For example, "I want our relation

    The Franchise Business is Alive & Kicking
    New franchise opportunities are coming to the market regularly and the franchise industry is going from strength to strength. Franchise exhibitions are attracting many new exhibitors. Potential franchisees are coming in their droves to look at the many new & old opportunities that are eager to take their cash.Entrepreneurial spirit is alive and kicking. People from all walks of life and different educational backgrounds are now thinking about going into business. More women are now looking to buy a franchise than ever before. Older people are joining the queue looking for part time & full time business opportunities for later life.The banks and lending institutions are competing strongly to lend money competitively to new franchisees. It has never been a better time to buy a franchise. In some cases the franchisors are even stepping in to provide guarantees to lenders to enable the franchisee to buy their franchise and set up the business.Buying a franchise is much safer compared to starting a business on your own. Survey after survey carried out by official franchise organisations and lenders prove that people buying a franchise business are much more likely to still be trading profitably than people who choose to go into business on their own steam.For those who are considering buying a franchise business it is imperative that the right questions are asked to the franchisor.How long has the franchisor been trading? Are you a member of any approved organisations? What skills are required to operate the business? How long will it take to recuperate capital invested? How much turnover will I need to do to breakeven? Who are your main competitors? Is the market for your products growing, at a standstill or declining? Will there by any unexpected fees? Is there any ongoing training & support? Which territories are available? Do I have an exclusive territory? What assurance do I have that my territory will be protected? Are
    of their harasser, nor should they pretend that the negative effects they're experiencing don't exist, because they probably won't go away by themselves.

    We understand that if you have been the victim of sexual harassment you may not have told the harasser to stop for a variety of reasons. If you come forward to us with your complaint, this is how we will help you.

    We will not treat your complaint as trivial. All complaints will be taken seriously, but there is a wide degree of difference between incidents. You and the person accused will be advised of your right to union representation. Less serious complaints can be handled informally. For example, the supervisor may call in the person who has been complained about and reiterate the policy and make admonishments where necessary for the employee to modify his or her behavior. We will first try to resolve the issue informally without a formal complaint, unless the incident was unambiguous and severe, in which case a formal procedure will be implemented immediately. It is up to you to decide how serious the situation is. You will not be pressured to handle the incident informally. If the situation is adequately resolved with an informal procedure, no further action shall be taken. If the matter is not resolved to the complainant's satisfaction through informal resolution, a formal procedure will be implemented.

    We will ask you if you feel comfortable asking the harasser to stop, or would prefer third-party intervention from us. You may choose to accept the self-help approach. If so, approach the harasser and say "I want (whatever the sexually harassing behavior is) to stop immediately" in a firm and assertive manner. This approach gives you an active role in the resolution process and a sense of "empowerment." Telling the harasser to stop will often deter the harasser from subsequent and more progressive acts of sexual harassment.

    We will instruct you to keep a record of the incidents of sexual harassment. You should record all incidents, dates, times, places, and witnesses who heard or saw the incident. You should seek information about others who may have been similarly harassed, but it would be better to do this only after you talk to us. These persons may be important components in the grievance resolution process if a formal complaint is filed. You will want to contact the individuals perceived to be targets of sexual harassment before disclosing their names. This action should be discrete and kept confidential for your own protection and also to be absolutely fair to the accused. Information should be disclosed only on a need to know basis and with the understanding that the recipient has a duty to preserve confidentiality. We will closely monitor the situation to ensure that there is no retaliation against you or any possible witnesses.

    The next step is to consider writing a letter in which you request an end to the harassing behavior. Writing a letter to the harasser has been a controversial issue because it may trigger questions of legality, confidentiality, admissible evidence, and due process. However, if the letter is kept CONFIDENTIAL and is written in a "polite" yet direct manner, these questions will not arise. The letter should contain the following:

    1. A description of the incident and the type of behavior, including details about location, date, and time of the incident. This part should be low-key and should address only the facts.

    2. A description of the incident's mental and physical effect on you. You should convey opinions, thoughts, and feelings, and should share the effect of the harassing behavior. For example, "It embarrassed me," "made my stomach turn to knots," or "I can't concentrate on my work."

    3. An clear statement that you want the sexual harassment to stop immediately and what is necessary to maintain any future relationship. For example, "I want our relation

    Studying the Role of Organization's Image
    “To be an excellent leader, one must lead with values, engage and inspire others, communicate effectively, and drive to win” Nelson Fabian.Effective management is more then just a useful skill, this is a genuine art. Among the traditional qualities and roles of an effective leader, Stephen F. Stefano and Karol M. Wasylyshyn identified the three leadership essentials, which further have been allocated into the ‘ICE’ – model. These scholars preach integrity, courage, and empathy in the first place. Why would researchers be so preoccupied with these three distinct features? The reason is essentially rooted in the fact, that they realize how important image of an organization is for overall corporate well-being.Image of an organization is essential in contemporary highly competitive market, where intangible assets such as employees, reputation, and managerial skills are being valued more then the physical assets a company owns on a balance sheet. Favorable image of an organization is also essential for its employees. Janet M. Dukerich and Jane E. Dutton established a positive correlation between corporate image and internal health: negative personnel outcome is most likely to occur in organizations with poor reputation. Negative press of external environmental indirectly hurts its’ employees and directly company’s revenues.Going even further then this, members of an organization tend to identify themselves with the corporation they are employed with. ‘Organizational identification’ is a form of psychological attachment that is experienced by members of a company who “adopt the defining characteristics of the organization as defining characteristics for themselves.” One cannot expect organizational commitment and high productivity from employees, who have low self esteem and job satisfaction. Effective communication, stimulation of feedback, role model leadership that emphasizes integrity, courage, and empathy is the solution that establishes effective workplace relationships and at the same
    incidents of sexual harassment. You should record all incidents, dates, times, places, and witnesses who heard or saw the incident. You should seek information about others who may have been similarly harassed, but it would be better to do this only after you talk to us. These persons may be important components in the grievance resolution process if a formal complaint is filed. You will want to contact the individuals perceived to be targets of sexual harassment before disclosing their names. This action should be discrete and kept confidential for your own protection and also to be absolutely fair to the accused. Information should be disclosed only on a need to know basis and with the understanding that the recipient has a duty to preserve confidentiality. We will closely monitor the situation to ensure that there is no retaliation against you or any possible witnesses.

    The next step is to consider writing a letter in which you request an end to the harassing behavior. Writing a letter to the harasser has been a controversial issue because it may trigger questions of legality, confidentiality, admissible evidence, and due process. However, if the letter is kept CONFIDENTIAL and is written in a "polite" yet direct manner, these questions will not arise. The letter should contain the following:

    1. A description of the incident and the type of behavior, including details about location, date, and time of the incident. This part should be low-key and should address only the facts.

    2. A description of the incident's mental and physical effect on you. You should convey opinions, thoughts, and feelings, and should share the effect of the harassing behavior. For example, "It embarrassed me," "made my stomach turn to knots," or "I can't concentrate on my work."

    3. An clear statement that you want the sexual harassment to stop immediately and what is necessary to maintain any future relationship. For example, "I want our relationship to be strictly professional and I don't want you ever to touch me again or make gestures or remarks about my sexuality." A copy of the letter should be kept by you in a secured location. A copy should be given to your supervisor or the person in personnel who is assisting you, and a copy to your union steward. You may give the letter to the harasser in person or send it by certified mail. We will help you write the letter if you want us to do so.

    Generally writing a letter is more powerful than a verbal message telling the harasser to stop. Writing a letter is an important step toward ending the sexual harassment. Other advantages of writing a letter are as follows

    - It keeps the incident/s confidential.

    - It avoids public or one-on-one confrontation.

    - It gives the alleged harasser a chance to know how his or her behavior is affecting you.

    - It gives the harasser a chance to change his or her behavior or defend it before informal or formal complaints are filed.

    - It may minimize or prevent retaliation against you.

    - It may be used in support of a formal complaint or lawsuit to demonstrate that you initiated action to end the harassment.

    HARASSMENT QUESTIONNAIRE

    This questionnaire will be administered to all employees at least once per year. Please do not write any names on this form. Continue on the back of this form if additional space is needed to answer a question.

    Questions (Answer Y or N )

    1. Have you been subjected to sexual harassment while working here? (If "No," skip to Question #11.) Y ___ N ___

    2. If so, what did you encounter? (Check as appropriate).

    • Physical contact you did not want. Y ___ N ___

    • Cornering or invading your "personal space." Y ___ N ___

    • Continued or repeated idle chatter of a sexual nature and graphic comments about sex. Y ___ N ___

    • Offensive and persistent "risque" jokes or sexual teasing. Y ___ N ___

    • Comments made or questions asked about the sensuality of your spouse, friend or your own sexual orientation. Y ___ N ___

    • Pseudo-medical advice given to you such as "You must be feeling bad because you didn't get enough (sex)" or "A Little Tender Loving Care (TLC) will cure your ailments." Y ___ N ___

    • Provocative looks such as leering or ogling. Y ___ N ___

    • Lewd gestures (holding or eating fruit provocatively) or suggestive noises or sounds (wolf calls, kissing sounds, or lip smacking). Y ___ N ___

    • Annoying or degrading comments about your body, weight, or size. Y ___ N ___

    • Annoying or degrading remarks about sex. Y ___ N __

    • Pressure to engage in sexual activity, but without job-related threats. Y ___ N ___

    • Threats or suggestions that your job or working conditions, etc., depend on your submission to sexual demands. Y ___ N ___

    • If you have experienced sexual harassment on the job in a form that was not listed, please use the space below to explain. (Continue on the back if necessary).
    _________________________________________________________________
    _________________________________________________________________
    _________________________________________________________________

    4. Who harassed you? (Do not write names)

    Co-worker _____ Supervisor _____ Customer _____Other: (Specify) ____________

    5. What action did you take to end the harassment? (If you did not take any actions to end the harassment, skip to Question #8.) No Action _____Filed a formal complaint/grievance _____Filed an informal complaint/grievance _____Resolved the problem on your own _____ Other measures: (Specify) _________________________________________

    6. Did the harassment stop when you initiated action to end it? Y ___ N ___

    7. What was the outcome? (Continue on back if necessary)
    _________________________________________________________________
    _________________________________________________________________

    8. If you did not take any action to end the harassment, please indicate why? _________________________________________________________________
    _________________________________________________________________
    _________________________________________________________________

    9. Would you have filed a complainant if you had been aware of a procedure for you to do so? Y N

    10. Were you penalized in any way for objecting or complaining? If so, how? Y N _________________________________________________________________
    _________________________________________________________________
    _________________________________________________________________
    _________________________________________________________________

    11. Do you know of anyone who works in this unit who has been harassed and was afraid to object or complain? Y N

    12. Do you think that sexual harassment is a problem in this unit? What suggestions do you have for creating a sexual harassment-free work place? Y N _________________________________________________________________ _________________________________________________________________

    13. Has harassment, or your fear of it, distracted you from your work or reduced your efficiency? Y N How? (Specify and continue on back if necessary.)

    _________________________________________________________________
    _________________________________________________________________

    14. (Optional) Are you male or female? M F

    15. Please make any additional comments on any aspect of this subject. _________________________________________________________________
    _________________________________________________________________ _________________________________________________________________
    _________________________________________________________________ _________________________________________________________________
    _________________________________________________________________ _________________________________________________________________
    _________________________________________________________________

    Permission is hereby granted to modify and use the information in this draft sexual harassment guideline, provided you include reference to the author as shown at the end.

    Original document created by Al Link (4 Freedoms Relationship Tantra) http://www.tantra-sex.com.

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