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  • Atricle Dump - Seven Cs to Avoid Procedure Writing Errors

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    edure had one fatal flaw: it was not properly indexed.

    Indexing Improves Usability

    Without a way to readily locate and reference the applicable proced

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    You do your best to make sure your organization is operating as effectively as possible. But if your policies and procedures are incomplete, outdated, or inconsistent, then they are not driving the performance improvement they should. When employees try to use incomplete or undefined procedures, waste and costly errors soon follow.

    Case Study: Little Mistakes Add Up Quickly

    Without knowing it, employees at a local auto parts company were having a costly problem determining when to accept customer credit. The company actually had a detailed credit application procedure, including an exhaustive error correction routine, but the procedure had one fatal flaw: it was not properly indexed.

    Indexing Improves Usability

    Without a way to readily locate and reference the applicable procedu

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    tent, then they are not driving the performance improvement they should. When employees try to use incomplete or undefined procedures, waste and costly errors soon follow.

    Case Study: Little Mistakes Add Up Quickly

    Without knowing it, employees at a local auto parts company were having a costly problem determining when to accept customer credit. The company actually had a detailed credit application procedure, including an exhaustive error correction routine, but the procedure had one fatal flaw: it was not properly indexed.

    Indexing Improves Usability

    Without a way to readily locate and reference the applicable proced

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    follow.

    Case Study: Little Mistakes Add Up Quickly

    Without knowing it, employees at a local auto parts company were having a costly problem determining when to accept customer credit. The company actually had a detailed credit application procedure, including an exhaustive error correction routine, but the procedure had one fatal flaw: it was not properly indexed.

    Indexing Improves Usability

    Without a way to readily locate and reference the applicable proced

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    ng when to accept customer credit. The company actually had a detailed credit application procedure, including an exhaustive error correction routine, but the procedure had one fatal flaw: it was not properly indexed.

    Indexing Improves Usability

    Without a way to readily locate and reference the applicable proced

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    edure had one fatal flaw: it was not properly indexed.

    Indexing Improves Usability

    Without a way to readily locate and reference the applicable procedure in the operations manual, employees could not find it and were simply not using it at all, leading to an inconsistent process and wildly varying output. Potentially valuable customers were regularly turned away by some staff members, while others accepted bad credit risks because they were unsure of which ones to reject.

    A small omission like this can add up to thousands of dollars in lost sales and good will. Even the most thorough procedures inevitably have gaps that come from being "too close" to the process or not following the basic rules of effective procedure writing.

    Profit from Experience

    To be effective, procedu

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