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Atricle Dump - Budgets that Damage - The Downsides of Making the Numbers
Living Your Brand on the Web - Part 1OK, so you took the plunge and purchased your internet domain. Good for you! Now what? According to Google.com there are about 8,058,044,651 current web pages. That's billion with a "B"! So how do you stand out?The first thing you should do is stop using a free email service. More often than not, a potential client will delete your email if they are not familiar with whom it is coming from. Think about what you do with emails that you are not familiar with. Having your domain name in the "From" field lets them know that it is you and your business that is cal rits a budget cost overspend and is told to recover it by the end of the fiscal year (March 2005). He decides to cut back drastically on anything he can cut his staff costs on. So he 'cancels' Christmas recruitment and plans no extras for the busiest period of the year. Admitted, not the only period
they now make a profit on, but still very, very important to their profitability, for the year. Things go badly wrong:-
- Systems fall apart.
- Preparation of merchandise for Christmas is too late.
- Staff morale plummets.
- People leave.
- Absense levels rise.
- He becomes depressed.
- He makes some serious lapses of judgemen
Questions You Need to Ask When Bidding on Cleaning a BuildingWhen bidding on cleaning a building, walking through the building with the prospective client is an important part of the process. This offers you not only a chance to do a detailed site inspection, but to ask questions and get to know your prospective client and start building a relationship with that person.Here are some important questions to ask while doing the walk-through:Why are you putting the contract out for bid? Perhaps they're required to put the cleaning out to bid once per year. Or maybe they're not happy with the current contractor. Or it could In my organisational career, I had budgets from the age of 22 to 47. I lived and breathed them and many times, budgets, the gospel that they were, caused havoc, albeit within the corporate retailer framework that I worked.
Here are two examples of the damage caused.
Example One
Typically budgets were initially discussed in January, just after the Christmas rush. They were always dependent on year-on-year sales growth and at the time in question, individual businesses were not expected to deliver 'profits', as the
way the business was structured was not capable of sustaining that level of information.
So the budget got signed off about May (for the fiscal year staring the April a month before!). Monthly sales budgets were built, usually to a corporate model, as were cost budgets, the biggest of all being salary costs. Half year budgets had to be met and so by the time September's costs were in, you were well into planning your Christmas.
One year, after a review of performance of the organisation as a whole at the half year, a decision was made to radically trim salary budgets for the rest of the year. Out of 20 businesses in my geographical region, 8 were told to cut costs
dramatically from November onwards. Because of the way that employment legislation works in the UK, you can't just lay people off. So we had to find a better way to cut costs, just before Christmas (and at that time, the only two months the organisation made any profits to speak of were in November and December!)
It was decided to reduce the hours of every member of my staff (some 125 people) by 9.9% (apart, much to my personal disagreement, from the management team, who would be under 'much greater pressure', so would maintain their hours (and salary)). Although I say it myself, I had a great relationship with my team, and everyone made matters much easier by complying with the 'request' within days (instead of the statutory notice-period, which for some could have been up to 12 weeks). My people were rock solid in how they put themselves forward and I was humbled.
But
my Christmas business was badly damaged. The most profitable time of the year was damaged, badly and when the sums were added up, we lost 'profit', as far as I could calculate. The organisation's reputation was in tatters - and for what. Driving to achieve the budget, and more importantly keeping a lid on costs!
Example Two
My second example is the same organisation, bang up-to-date. Like right now, December 2004.
A manager is promoted in July 2004, to a very difficult store to manage - rather beyond his capability really. He inherits a budget cost overspend and is told to recover it by the end of the fiscal year (March 2005). He decides to cut back drastically on anything he can cut his staff costs on. So he 'cancels' Christmas recruitment and plans no extras for the busiest period of the year. Admitted, not the only period
they now make a profit on, but still very, very important to their profitability, for the year.
Things go badly wrong:-
- Systems fall apart.
- Preparation of merchandise for Christmas is too late.
- Staff morale plummets.
- People leave.
- Absense levels rise.
- He becomes depressed.
- He makes some serious lapses of judgement
Who's Afraid of Large Companies?Whenever a company becomes dominant in its sector, many of its competitors
cry foul. In a free economy that company has more than likely reached this
position because it has simply outperformed its rivals. Good luck, I say.
Although it goes against the grain, I recognise that there would come a point - a point, that is, when dominance turns to monopoly - when the authorities may need to clip the wings of such a successful company. However, this must surely be a last resort. I am convinced that European countries have got this wrong.The bar is too low. The alarms about May (for the fiscal year staring the April a month before!). Monthly sales budgets were built, usually to a corporate model, as were cost budgets, the biggest of all being salary costs. Half year budgets had to be met and so by the time September's costs were in, you were well into planning your Christmas.
One year, after a review of performance of the organisation as a whole at the half year, a decision was made to radically trim salary budgets for the rest of the year. Out of 20 businesses in my geographical region, 8 were told to cut costs
dramatically from November onwards. Because of the way that employment legislation works in the UK, you can't just lay people off. So we had to find a better way to cut costs, just before Christmas (and at that time, the only two months the organisation made any profits to speak of were in November and December!)
It was decided to reduce the hours of every member of my staff (some 125 people) by 9.9% (apart, much to my personal disagreement, from the management team, who would be under 'much greater pressure', so would maintain their hours (and salary)). Although I say it myself, I had a great relationship with my team, and everyone made matters much easier by complying with the 'request' within days (instead of the statutory notice-period, which for some could have been up to 12 weeks). My people were rock solid in how they put themselves forward and I was humbled.
But
my Christmas business was badly damaged. The most profitable time of the year was damaged, badly and when the sums were added up, we lost 'profit', as far as I could calculate. The organisation's reputation was in tatters - and for what. Driving to achieve the budget, and more importantly keeping a lid on costs!
Example Two
My second example is the same organisation, bang up-to-date. Like right now, December 2004.
A manager is promoted in July 2004, to a very difficult store to manage - rather beyond his capability really. He inherits a budget cost overspend and is told to recover it by the end of the fiscal year (March 2005). He decides to cut back drastically on anything he can cut his staff costs on. So he 'cancels' Christmas recruitment and plans no extras for the busiest period of the year. Admitted, not the only period
they now make a profit on, but still very, very important to their profitability, for the year.
Things go badly wrong:-
- Systems fall apart.
- Preparation of merchandise for Christmas is too late.
- Staff morale plummets.
- People leave.
- Absense levels rise.
- He becomes depressed.
- He makes some serious lapses of judgemen
Entrepreneurs, Industry Associations and Bucking the SystemOccasionally entrepreneurs find them selves in a pickle with industry associations. Oh they love you when you are up and coming and use you as an example of the industry and shower you with awards, mostly to make them selves look good. But then when you keep innovating and start taking out the competition thru better customer services, prices and better employees, they start to get a little concerned.Additionally if you are a hands on, kick ass, take no prisoners, super star you will continually innovate in the market place and end up turning the industry up on its le off. So we had to find a better way to cut costs, just before Christmas (and at that time, the only two months the organisation made any profits to speak of were in November and December!)
It was decided to reduce the hours of every member of my staff (some 125 people) by 9.9% (apart, much to my personal disagreement, from the management team, who would be under 'much greater pressure', so would maintain their hours (and salary)). Although I say it myself, I had a great relationship with my team, and everyone made matters much easier by complying with the 'request' within days (instead of the statutory notice-period, which for some could have been up to 12 weeks). My people were rock solid in how they put themselves forward and I was humbled.
But
my Christmas business was badly damaged. The most profitable time of the year was damaged, badly and when the sums were added up, we lost 'profit', as far as I could calculate. The organisation's reputation was in tatters - and for what. Driving to achieve the budget, and more importantly keeping a lid on costs!
Example Two
My second example is the same organisation, bang up-to-date. Like right now, December 2004.
A manager is promoted in July 2004, to a very difficult store to manage - rather beyond his capability really. He inherits a budget cost overspend and is told to recover it by the end of the fiscal year (March 2005). He decides to cut back drastically on anything he can cut his staff costs on. So he 'cancels' Christmas recruitment and plans no extras for the busiest period of the year. Admitted, not the only period
they now make a profit on, but still very, very important to their profitability, for the year.
Things go badly wrong:-
- Systems fall apart.
- Preparation of merchandise for Christmas is too late.
- Staff morale plummets.
- People leave.
- Absense levels rise.
- He becomes depressed.
- He makes some serious lapses of judgemen
Speak of the Devil - He's on God's PayrollDoes anybody recall the old cartoon in which the wolf and the sheepdog greet each other with "Mornin', Sam." and "Mornin, Ralph," punched a clock and spent the remainder of the show trying to destroy each other? Remember? The wolf attempts to steal the sheepdog's dumb, grazing, none-the-wiser, completely oblivious, sheep and, by the end, the pair pf adversaries "clock-out" and retire for the evening, their job's done until the next episode."Behold, I have created the smith that bloweth the coals in the fire, and that bringeth forth an instrument for his work; and I weeks). My people were rock solid in how they put themselves forward and I was humbled.
But
my Christmas business was badly damaged. The most profitable time of the year was damaged, badly and when the sums were added up, we lost 'profit', as far as I could calculate. The organisation's reputation was in tatters - and for what. Driving to achieve the budget, and more importantly keeping a lid on costs!
Example Two
My second example is the same organisation, bang up-to-date. Like right now, December 2004.
A manager is promoted in July 2004, to a very difficult store to manage - rather beyond his capability really. He inherits a budget cost overspend and is told to recover it by the end of the fiscal year (March 2005). He decides to cut back drastically on anything he can cut his staff costs on. So he 'cancels' Christmas recruitment and plans no extras for the busiest period of the year. Admitted, not the only period
they now make a profit on, but still very, very important to their profitability, for the year.
Things go badly wrong:-
- Systems fall apart.
- Preparation of merchandise for Christmas is too late.
- Staff morale plummets.
- People leave.
- Absense levels rise.
- He becomes depressed.
- He makes some serious lapses of judgemen
Finding The Right Career Is DifficultPerhaps, the hardest thing a person will have to do is find the right career that suits their personality. The fact is, most of us have to work but how many of us are actually working in our dream job? One difficulty in getting there is not knowing what would make us happy professionally. Sure you may think you know the answer, but without indepth research you are only guessing.For most people, the process of finding a career starts in college. As a senior in high school you are expected to not only decide on a college to attend, but also to choose your profession. rits a budget cost overspend and is told to recover it by the end of the fiscal year (March 2005). He decides to cut back drastically on anything he can cut his staff costs on. So he 'cancels' Christmas recruitment and plans no extras for the busiest period of the year. Admitted, not the only period
they now make a profit on, but still very, very important to their profitability, for the year.
Things go badly wrong:-
- Systems fall apart.
- Preparation of merchandise for Christmas is too late.
- Staff morale plummets.
- People leave.
- Absense levels rise.
- He becomes depressed.
- He makes some serious lapses of judgement, because of the pressure.
- He is disciplined and demoted.
- Another manager (the fourth in five years) is brought in.
- There is a severe underperformance in sales (est. ?50-100,000 for the period)
- The manager's confidence is ruined, forever.
All to meet the budget...
He's not a bad guy, in fact he has worked his socks off. With support and guidance he could have made this work and then progress his career. He was given none of these, except told that he had to make the budget. The article goes on to say that rather than performing to a pre-written script, managers are far better when they work towards forecasting more and more accurately on a rolling (and, over time, learning) basis. Performance and results become a lot more honest, realistic and outwardly (i.e. customer) focused, rather than inwardly (i.e. how to avoid or 'cheat' the budgeting system).
Perfect solution?
Maybe. It's just the nagging fear I have that the organisation anonymously mentioned in the article, with the solution above, might be the one I've been talking about in my examples...
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