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    Where I come from, the whole point of leaving a phone number is to make it easy for people to call you back. But too often, the person leaving t

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    After my third attempt to de-code the phone number from my voice mail … I gave up. Seems Frank Janson … Johnson … Jorson or something like that from some company in Mauzoula or Missouri wants me to call him back. His number is 636-6 something, four, 36 or maybe it’s 3 zero then 6, 8 then something. Whatever! Point is, I’m not calling him back. And if he ever does get a hold of me, I’ll be less than enthusiastic about dealing with him since he’s already wasted my time and caused me a fair amount of frustration by leaving a message I can’t understand. He has what I call a Verbal Legibility factor of zero.

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    me company in Mauzoula or Missouri wants me to call him back. His number is 636-6 something, four, 36 or maybe it’s 3 zero then 6, 8 then something. Whatever! Point is, I’m not calling him back. And if he ever does get a hold of me, I’ll be less than enthusiastic about dealing with him since he’s already wasted my time and caused me a fair amount of frustration by leaving a message I can’t understand. He has what I call a Verbal Legibility factor of zero.

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    ever! Point is, I’m not calling him back. And if he ever does get a hold of me, I’ll be less than enthusiastic about dealing with him since he’s already wasted my time and caused me a fair amount of frustration by leaving a message I can’t understand. He has what I call a Verbal Legibility factor of zero.

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    wasted my time and caused me a fair amount of frustration by leaving a message I can’t understand. He has what I call a Verbal Legibility factor of zero.

    Where I come from, the whole point of leaving a phone number is to make it easy for people to call you back. But too often, the person leaving t

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    Where I come from, the whole point of leaving a phone number is to make it easy for people to call you back. But too often, the person leaving the message is too bored, tired, lazy or in a hurry to put a cohesive, understandable sentence together. Or they try to be cute with the way they say 55 triple 4 oh 2. Is that 50 then 5 or is it 55? And by the way, it’s a zero not an "oh".

    If effectiveness suffers because of speed, laziness or boredom, then the time you spend leaving the message is wasted, as is the time of the person for whom you left the message. It doesn't matter what your job or walk of life is — phone calls sales, management, civil servant, CSR— if you waste peoples' time it effects on some level how they view you.

    It s

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