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  • Atricle Dump - Elements of a Successful Customer Newsletter: 4 - Offers

    Tips For Planning A Successful Corporate Party
    Whether or not the company you work for offers yearly celebrations, there comes a time in every business when get-togethers arise. Sometimes, the occasion calls for the popping of champagne, while others include a simple spread of cheese and crackers. Depending on the event that needs planning, corporate parties have the potential to become rather entertaining moments that create everlasting memories when organized in the proper manner. Regardless if this is your first time planning a corporate party, there are plenty of tips to follow and things to learn along the way. Below a
    /p>

    There are 2 things we can pick up from this: 1) that if you give a reason, you are more likely to get what you want and 2) most strikingly -- it doesn't really matter what that reason is! After all, the third sentence didn't give any sort of real reason at all.

    The different was that she gave a reason. So how can you use this knowledge in your newsletter? Simply by putting a reason into your offer, like this:

    * I'm giving a 10% discount on this service because it's a new service I'm offering and I want as many people to try it as possible

    * I'm offer

    Benefits of Incentive Programs
    Incentive programs are a great way for businesses to reach out to their employees in an appropriate and appreciate manner. Not only do they work to improve the livelihood of the individual worker, but they also help to improve the livelihood of the business as well. Everyone is able to take part in the success of the company and feel like they are an integral part of the company and the work which takes place inside the company. Improving morale is hardly the only benefit of implementing successful incentive programs within the workplace. However, it is extremely important
    If your newsletter is going to work for you - in other words, if it's going to increase your income - you've got to find a way to encourage people to buy something from you.

    It's all very well putting in lots of great content that will get people reading if, once they have read your article, they continue to ignore your business.

    It's only by putting some kind of offer into your newsletter that you will be able to get a return on investment for your efforts.

    The key to a good offer is this: present to your reader a reason why they should purchase from you today.

    Let's go through that sentence in more detail.

    Present to your reader...

    It's important to make it clear to your reader you are making them an offer. Here are some ways to do it:

    * Include a coupon which they must take to your business in order to get something. For example, Bring this coupon in to receive a 10% discount

    * Write an article in your newsletter that presents your offer. For example, How you can get a 10% discount this month... then explain the offer

    * Include a paragraph or two that forms an offer at the end of an article about a related subject. For example, If you'd like to achieve the results Bob did, visit us this month - and receive a 10% discount on our service.

    (Note - offers don't have to be price-related, of course, I'm just using price as an example.)

    ...a reason...

    This is one of the most powerful concepts in marketing. If you give a good reason why you are presenting an offer, people are much more likely to comply. Dr Robert Cialdini, in his book Influence: The Psychology of Persuasion, tells the results of a study that was done on people lining up to use a photocopier. In the study, someone tries to push into the front of the line and would say one of 3 things.

    Excuse me. I have five pages. May I use the Xerox machine? Excuse me. I have five pages. May I use the Xerox machine because I’m in a rush Excuse me. I have five pages. May I use the Xerox machine because I have to make some copies?

    In the first example, 60 percent of people let her go ahead. In the second example, 94 percent of people let her go ahead. In the third example, 93 percent of people let her go ahead.

    There are 2 things we can pick up from this: 1) that if you give a reason, you are more likely to get what you want and 2) most strikingly -- it doesn't really matter what that reason is! After all, the third sentence didn't give any sort of real reason at all.

    The different was that she gave a reason. So how can you use this knowledge in your newsletter? Simply by putting a reason into your offer, like this:

    * I'm giving a 10% discount on this service because it's a new service I'm offering and I want as many people to try it as possible

    * I'm offeri

    Verbal Aikido: 7 Ways to Handle Difficult Customers
    In my live complaint resolution seminars, I demonstrate the martial art Aikido and offer it as a strategy for diffusing anger. I began teaching this unconventional approach to managing conflict after having my breath taken away as I watched Steven Segal effortlessly defeat his opponents without violence or aggression in half a dozen of his movies. Aikido is a nonviolent martial art that never meets force with force and can be applied to conflict situations with demanding, irate or unreasonable customers. (I’ve personally applied Aikido to situations with customers, employees an
    rom you today.

    Let's go through that sentence in more detail.

    Present to your reader...

    It's important to make it clear to your reader you are making them an offer. Here are some ways to do it:

    * Include a coupon which they must take to your business in order to get something. For example, Bring this coupon in to receive a 10% discount

    * Write an article in your newsletter that presents your offer. For example, How you can get a 10% discount this month... then explain the offer

    * Include a paragraph or two that forms an offer at the end of an article about a related subject. For example, If you'd like to achieve the results Bob did, visit us this month - and receive a 10% discount on our service.

    (Note - offers don't have to be price-related, of course, I'm just using price as an example.)

    ...a reason...

    This is one of the most powerful concepts in marketing. If you give a good reason why you are presenting an offer, people are much more likely to comply. Dr Robert Cialdini, in his book Influence: The Psychology of Persuasion, tells the results of a study that was done on people lining up to use a photocopier. In the study, someone tries to push into the front of the line and would say one of 3 things.

    Excuse me. I have five pages. May I use the Xerox machine? Excuse me. I have five pages. May I use the Xerox machine because I’m in a rush Excuse me. I have five pages. May I use the Xerox machine because I have to make some copies?

    In the first example, 60 percent of people let her go ahead. In the second example, 94 percent of people let her go ahead. In the third example, 93 percent of people let her go ahead.

    There are 2 things we can pick up from this: 1) that if you give a reason, you are more likely to get what you want and 2) most strikingly -- it doesn't really matter what that reason is! After all, the third sentence didn't give any sort of real reason at all.

    The different was that she gave a reason. So how can you use this knowledge in your newsletter? Simply by putting a reason into your offer, like this:

    * I'm giving a 10% discount on this service because it's a new service I'm offering and I want as many people to try it as possible

    * I'm offer

    I Need You To Need Me
    Thanks to a persistent pain in my left leg, I am temporarily unable to run out on the street. Luckily, however, I've discovered that I can run pain-free on a treadmill (go figure). And so last month, I joined the local Gold's Gym (Milford, MA).In the short time I've been a member at Gold's, I've noticed two things:Only extremely muscular men wear those skimpy tank tops. I don't know if this means you must first be muscular in order to wear one, or if the tank tops themselves somehow cause excessive muscularity. Either way, I won't
    ffer at the end of an article about a related subject. For example, If you'd like to achieve the results Bob did, visit us this month - and receive a 10% discount on our service.

    (Note - offers don't have to be price-related, of course, I'm just using price as an example.)

    ...a reason...

    This is one of the most powerful concepts in marketing. If you give a good reason why you are presenting an offer, people are much more likely to comply. Dr Robert Cialdini, in his book Influence: The Psychology of Persuasion, tells the results of a study that was done on people lining up to use a photocopier. In the study, someone tries to push into the front of the line and would say one of 3 things.

    Excuse me. I have five pages. May I use the Xerox machine? Excuse me. I have five pages. May I use the Xerox machine because I’m in a rush Excuse me. I have five pages. May I use the Xerox machine because I have to make some copies?

    In the first example, 60 percent of people let her go ahead. In the second example, 94 percent of people let her go ahead. In the third example, 93 percent of people let her go ahead.

    There are 2 things we can pick up from this: 1) that if you give a reason, you are more likely to get what you want and 2) most strikingly -- it doesn't really matter what that reason is! After all, the third sentence didn't give any sort of real reason at all.

    The different was that she gave a reason. So how can you use this knowledge in your newsletter? Simply by putting a reason into your offer, like this:

    * I'm giving a 10% discount on this service because it's a new service I'm offering and I want as many people to try it as possible

    * I'm offer

    Important Communication Tips For Managers
    The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.2. Praise in public, criticize in private. Nothing improves a person’s behavior better than well-timed, sincere, and justified praise. Nothing builds resentment faster than being yelled at in front of others.3. Listen to employees and accept suggestions. It’s easier to give advice than to receive it, but you don’t learn much listening only to yourself.4. Pay as much attentio
    done on people lining up to use a photocopier. In the study, someone tries to push into the front of the line and would say one of 3 things.

    Excuse me. I have five pages. May I use the Xerox machine? Excuse me. I have five pages. May I use the Xerox machine because I’m in a rush Excuse me. I have five pages. May I use the Xerox machine because I have to make some copies?

    In the first example, 60 percent of people let her go ahead. In the second example, 94 percent of people let her go ahead. In the third example, 93 percent of people let her go ahead.

    There are 2 things we can pick up from this: 1) that if you give a reason, you are more likely to get what you want and 2) most strikingly -- it doesn't really matter what that reason is! After all, the third sentence didn't give any sort of real reason at all.

    The different was that she gave a reason. So how can you use this knowledge in your newsletter? Simply by putting a reason into your offer, like this:

    * I'm giving a 10% discount on this service because it's a new service I'm offering and I want as many people to try it as possible

    * I'm offer

    Important Principles For Building A Strong Company Foundation
    Take ResponsibilityWe approach the world as elements of cause rather than victims of circumstance. We take 100% responsibility for relationships and for the work we are doing for customers. Communication from the customer and the support of our co-workers are essential elements in the process of delighting customers. Our approach is one that is based upon taking 100% responsibility for seeing that our co-workers have all the information they need in order to produce the project according to the customer’s expectations. To anyone working with the project, they need
    /p>

    There are 2 things we can pick up from this: 1) that if you give a reason, you are more likely to get what you want and 2) most strikingly -- it doesn't really matter what that reason is! After all, the third sentence didn't give any sort of real reason at all.

    The different was that she gave a reason. So how can you use this knowledge in your newsletter? Simply by putting a reason into your offer, like this:

    * I'm giving a 10% discount on this service because it's a new service I'm offering and I want as many people to try it as possible

    * I'm offering you this service today because I think it's a really important component of...

    * I'd like you to take up this offer because I think it's the cheapest deal in town right now

    * I'm making this offer because now is the best time of the year to try...

    ...why they should purchase from you...

    This is an extension of the "reason why", and it explains why they should purchase from you rather than any other option available. This is where you clearly differentiate why you and your offer are better than the alternatives, like this:

    * It's the lowest priced on the market right now

    * We offer a lifetime guarantee

    * This is the only product to contain 100% hardwood

    * This is the only product to have been tested by 500 people in 20 countries

    * We also give you 2 free hours of consulting if you take us up on this offer

    ...today

    A deadline is important to get people to take action. Otherwise, there's a danger they will put your newsletter away and forget about you and your product or service. After all, people are very busy -- and some are quite lazy -- so it takes this little extra push to get them to take action.

    So here's how to put some urgency into your offer:

    * This offer is only open during the month of January

    * I can only make this offer this week because I have another huge project starting on November 13

    * I can't afford to make this offer for ever, so you need to come in with your coupon before February 28

    So there you have an essential element of your newsletter: the offer.

    And don't think you have leave it at just one offer. You can include more, if you can, especially if you can tie it to your newsletter's content.

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