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Atricle Dump - Presentation Skills Training and Coaching Tips
With all the headlines about corruption in business and government, many believe that honesty is allusive. However, honesty can improve your customer service. This past week I realized the power of honesty specific to customer service. Let me share two real examples to illustrate this point.During a return from a meeting with a client, I stopped in a national restaurant chain where I have consistently experienced good food and fast service no matter how busy the restaurant was. After placing the order, I watched others being seated and then noticed that they were receiving their food orders while I was still awaiting. Finally, I asked for my waitress and then the manager suddenly appeared with my order. He asked if everything was OK and I took him at his word and responded "No." Then, I shared with him that I had been waiting over 20 minutes and watching others who were seated after me enjoy their meals. The manager quickly apologized, said that they had more than enough staff to cover the dinner c
Be nervous
A certain amount of nervousness is vital for a good presentation. You need the extra energy to communicate: What you feel when you stand up in front of people is the urge to either run away or fight. If you endeavour to stifle those feelings you will be inhibited, restricted, artificial and wooden. The added adrenaline will keep your faculties sharp and ready to engage with your audience.
Breathe
Extra adrenaline, however, can result in shallow upper chest breathing and tension. Taking a slow, deep breath, breathing fully out and then in again, will relax you. Strangely having something to pick up and put down tends
The last thing you should ask for in a fundraising letter is a donation. You have no business asking for money until you have first persuaded your donor that you deserve her attention, value her time, appreciate her as a person, and want to partner with her in turning the world upside-down. Your donor comes first. Your request comes last. That’s why your fundraising letters need to be appealing in more ways than one.They should appeal to the interests of your donors.Every donor has an itch that needs scratching. For some donors, that itch is anger. Angry donors give to organizations that assuage their moral outrage. Mothers Against Drunk Driving has a few donors like that. For other donors, their itch is compassion. In a world filled with such deep human suffering, they feel compelled to help those less fortunate than themselves.Your job as a direct mail fundraising letter writer is to find your donor’s itch and scratch it. In other words, your
Presentations are an effective way to communicate to large numbers of people at the same time. However, it is not just about communicating information, but more importantly, to have advanced presentation skills you should be able to create interest and excitement in your subject and trust and enthusiasm in you.
Let's have a look at some of the essentials
Preparation
Practise
Practise on a colleague or friend. Think about who your audience is and what you want them to get out of an effective presentation. Think about content and style. If you video yourself get someone else to evaluate your performance; you will find it very difficult to be objective about yourself. Prepare, prepare, prepare.
Reconnoitre
Go into the presentation room before the event; practise any moves you may have to make, e.g. getting up from your chair to the podium. Errors in the first 20 seconds can be very disorientating.
Avoid 'Blue peter syndrome'
Try not to over prepare. Don't rehearse the whole thing right through too often. Your time is better spent going over your opening beginning and your finish. Pick a few choice bits to learn by heart.
Technical support
Test the equipment before the presentation; get familiar with it before you start. PowerPoint and OHPs often seem as though they're out to get you, so make sure you're in charge not them.
Visual aids
Use visuals to give a big picture quickly, graphics, pictures, cartoons bar charts etc; you can then use words to elaborate. Slides with words on are of limited value. If you seem to have a lot you may find you are showing your audience your speaker notes!
Presentation style
Be yourself
Use any personal gestures or vocal inflections to your advantage. It's very hard to change the way you express yourself. More effective presentations are ones where you actual put the energy into the presentation (this is a message you will hear again). Similarly, do not try to be anyone else or copy another presenter's style.
Wave
Be more expressive rather than less. These days 'good communicators' are more and more frequently seen on TV and held up as models. You giving a presentation is not TV. This is you communicating live. Gestures help understanding and convey your enthusiasm for the topic.
Dealing with presentation nervousness
Be nervous
A certain amount of nervousness is vital for a good presentation. You need the extra energy to communicate: What you feel when you stand up in front of people is the urge to either run away or fight. If you endeavour to stifle those feelings you will be inhibited, restricted, artificial and wooden. The added adrenaline will keep your faculties sharp and ready to engage with your audience.
Breathe
Extra adrenaline, however, can result in shallow upper chest breathing and tension. Taking a slow, deep breath, breathing fully out and then in again, will relax you. Strangely having something to pick up and put down tends
Have you ever heard the saying; Build it and they will come? Sure you have and we all have, but is this a good marketing strategy? Well have you ever heard the saying; Location, location, location? Sure you have, but will that guarantee success?Interesting business theories aren’t they and one would suppose if you put the right business on the right corner in the perfect city that indeed it ought to work. Well that is providing that you do a good job in customer service and can continue your word of mouth advertising. Some people and even self-proclaimed worthless marketing consultants say that this is pure fantasyland and that you must do more marketing.Indeed they would say that wouldn’t they so that you buy their consulting services or their marketing books and tapes if they sell those too. Of course what would they know about; “Build it and they will come” business principles as they have never built out a location anyway. And if they are marketing books and tapes about marketing they do no
Practise on a colleague or friend. Think about who your audience is and what you want them to get out of an effective presentation. Think about content and style. If you video yourself get someone else to evaluate your performance; you will find it very difficult to be objective about yourself. Prepare, prepare, prepare.
Reconnoitre
Go into the presentation room before the event; practise any moves you may have to make, e.g. getting up from your chair to the podium. Errors in the first 20 seconds can be very disorientating.
Avoid 'Blue peter syndrome'
Try not to over prepare. Don't rehearse the whole thing right through too often. Your time is better spent going over your opening beginning and your finish. Pick a few choice bits to learn by heart.
Technical support
Test the equipment before the presentation; get familiar with it before you start. PowerPoint and OHPs often seem as though they're out to get you, so make sure you're in charge not them.
Visual aids
Use visuals to give a big picture quickly, graphics, pictures, cartoons bar charts etc; you can then use words to elaborate. Slides with words on are of limited value. If you seem to have a lot you may find you are showing your audience your speaker notes!
Presentation style
Be yourself
Use any personal gestures or vocal inflections to your advantage. It's very hard to change the way you express yourself. More effective presentations are ones where you actual put the energy into the presentation (this is a message you will hear again). Similarly, do not try to be anyone else or copy another presenter's style.
Wave
Be more expressive rather than less. These days 'good communicators' are more and more frequently seen on TV and held up as models. You giving a presentation is not TV. This is you communicating live. Gestures help understanding and convey your enthusiasm for the topic.
Dealing with presentation nervousness
Be nervous
A certain amount of nervousness is vital for a good presentation. You need the extra energy to communicate: What you feel when you stand up in front of people is the urge to either run away or fight. If you endeavour to stifle those feelings you will be inhibited, restricted, artificial and wooden. The added adrenaline will keep your faculties sharp and ready to engage with your audience.
Breathe
Extra adrenaline, however, can result in shallow upper chest breathing and tension. Taking a slow, deep breath, breathing fully out and then in again, will relax you. Strangely having something to pick up and put down tends
Every once in a while you come across an individual who has an entitlement attitude. They feel that they’re blessed with unusual ability that far exceeds the rest of God’s creatures and that the people they’re forced to deal with are just mere servants that should be catering to them. If this sounds familiar to you, you’re not alone.This week I was calling upon a new customer and he had been used to dealing with our president and so speaking with me seemed to be lower than low. He cut me off in the conversation numerous times and kept telling me that I was making assumptions that weren’t correct. He was condescending and arrogant and I kept thinking to myself how his attitude wasn’t going to gain any bonus points with me!My tactic was to slow down and listen to his opinions with as much intensity and understanding as I could possibly muster up. But even before that, I apologized for stating to him that some of the information that I needed to gather from him was administrative in nature and t
Technical support
Test the equipment before the presentation; get familiar with it before you start. PowerPoint and OHPs often seem as though they're out to get you, so make sure you're in charge not them.
Visual aids
Use visuals to give a big picture quickly, graphics, pictures, cartoons bar charts etc; you can then use words to elaborate. Slides with words on are of limited value. If you seem to have a lot you may find you are showing your audience your speaker notes!
Presentation style
Be yourself
Use any personal gestures or vocal inflections to your advantage. It's very hard to change the way you express yourself. More effective presentations are ones where you actual put the energy into the presentation (this is a message you will hear again). Similarly, do not try to be anyone else or copy another presenter's style.
Wave
Be more expressive rather than less. These days 'good communicators' are more and more frequently seen on TV and held up as models. You giving a presentation is not TV. This is you communicating live. Gestures help understanding and convey your enthusiasm for the topic.
Dealing with presentation nervousness
Be nervous
A certain amount of nervousness is vital for a good presentation. You need the extra energy to communicate: What you feel when you stand up in front of people is the urge to either run away or fight. If you endeavour to stifle those feelings you will be inhibited, restricted, artificial and wooden. The added adrenaline will keep your faculties sharp and ready to engage with your audience.
Breathe
Extra adrenaline, however, can result in shallow upper chest breathing and tension. Taking a slow, deep breath, breathing fully out and then in again, will relax you. Strangely having something to pick up and put down tends
In business we have a number of ways or tools that we use to stimulate improvement. Most of us could recite these in our sleep:• Brainstorming• Benchmarking• Problem solvingWhen these things fail, or we realize that perhaps there are better ways to do these approaches, we do the next likely thing and hire a consultant. (As a consultant, I am glad that people sometimes take this step).Each of these steps can be very valuable and powerful when done correctly. There are methods, approaches and steps that you can take to make each of these things (including hiring the consultant) more effective.The ProblemThe problem is the first three items on the list suffer from a similar problem – they all become too introspective.Brainstorming too often becomes a short list of ideas that people have considered in the past, or things people tried at their last job.Benchmarking ends up being too incestuous. If you are benchmarking within your industry, e
Use any personal gestures or vocal inflections to your advantage. It's very hard to change the way you express yourself. More effective presentations are ones where you actual put the energy into the presentation (this is a message you will hear again). Similarly, do not try to be anyone else or copy another presenter's style.
Wave
Be more expressive rather than less. These days 'good communicators' are more and more frequently seen on TV and held up as models. You giving a presentation is not TV. This is you communicating live. Gestures help understanding and convey your enthusiasm for the topic.
Dealing with presentation nervousness
Be nervous
A certain amount of nervousness is vital for a good presentation. You need the extra energy to communicate: What you feel when you stand up in front of people is the urge to either run away or fight. If you endeavour to stifle those feelings you will be inhibited, restricted, artificial and wooden. The added adrenaline will keep your faculties sharp and ready to engage with your audience.
Breathe
Extra adrenaline, however, can result in shallow upper chest breathing and tension. Taking a slow, deep breath, breathing fully out and then in again, will relax you. Strangely having something to pick up and put down tends
Credit cards can be very advantageous to the smart consumer who uses them wisely by giving you credit to buy what you need without having the needed up-front cash, and letting you make payments over time. But if you are not mindful of the terms of credit cards, there can be dangers of credit cards. If you do not watch your budget and charge without having the ability to make monthly payments, money problems can result which can affect you emotionally and physically. If you do not make gains in paying off your principle balance, the credit card can take a long time to pay off. You can be paying for a purchase you may not even use anymore for years.If you are unable to pay your bills, you may find yourself filing bankruptcy which can affect your financial future for years, leaving you unable to obtain future credit, affecting job prospects, and causing higher car insurance premiums.To protect yourself, you need to have a budget which will enable you to make adequate credit card payments. Yo
Be nervous
A certain amount of nervousness is vital for a good presentation. You need the extra energy to communicate: What you feel when you stand up in front of people is the urge to either run away or fight. If you endeavour to stifle those feelings you will be inhibited, restricted, artificial and wooden. The added adrenaline will keep your faculties sharp and ready to engage with your audience.
Breathe
Extra adrenaline, however, can result in shallow upper chest breathing and tension. Taking a slow, deep breath, breathing fully out and then in again, will relax you. Strangely having something to pick up and put down tends to release your breathing.
Get something else to do
It may seem an odd idea, but our bodies seem to feel better when they have some sort of displacement activity to occupy them. It's the reason people hold pens and fiddle with things. A limited amount of this sort of activity will not be too obtrusive and can make you feel a lot more secure.
Hold on to something
When you start you are at your most insecure. Avoid all the well-meant advice about what you are and are not allowed to do. Until you feel settled do anything you can find to make yourself feel secure. This includes holding on to a lectern. Even just standing next to something solid will make you feel less wobbly.
Go slow
The breathing tip above will help you to slow down your presentation. Go more slowly than you think necessary to avoid gabbling. Your audience need the time to assimilate and interpret what you are saying. It's a fact that when adrenaline is flowing your sense of time is distorted and what seems OK to you may look like fast forward to your audience.
Working your audience
Converse
Have a conversation with your audience. They may not actually say anything, but make them feel consulted, questioned, challenged, argued with; then they will stay awake and attentive. Your job as a presenter is to stimulate and communicate with your audience into wanting to get the information you have, not just to present that information at them.
Interact
Engage with your present audience, not the one you have prepared for. Look for reactions to your ideas and respond to their signals. If the light bulbs are not going on find another way to say it. Monitor their reactions; it's the only way you'll know how you're doing and what you should do next. If you don't interact you might as well send a video recording of your presentation. It's why you came.
Show conviction
Give an expressive presentation and an enthusiastic presentation and your audience will respond, which is what you want. At the very bottom line disagreement is preferable to being ignored. Use your excitement, pace yourself to give an exciting presentation, use something you know you feel strongly about to build up to an important point or as a springboard to another idea.
Get some perspective
The odds are that someone in the audience will not like you or may disagree with you. There will probably be someone else out there for whom you can do no wrong. As a rule of thumb, the majority of most audiences want to like you and what you have to say - they want you to be good. They didn't come hoping to be bored o
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