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  • Atricle Dump - Credit Card Chargebacks: A Merchant's Most Difficult Challenge

    I Want to Sell my Healthcare Information Technology Company - Just After This Next Big Sale
    You have made the decision to sell your healthcare information technology company. Maybe it was because your prospects are selecting the inferior product but superior safety of your brand name competitor. It could be that one of the industry giants recently acquired one of your small but worthy competitors and has removed the risk component of a buyer's decision. You may think that you have a limited window of opportunity for your technology and you should sell it while it still enjoys a competitive advantage.These are all good reasons to set your business sale process in motion. A critical element here is time. Good technology not achieving meaningful market penetration is vulnerable to competition. Given this scenario, the more rapidly you can get your acquisition opportunity in front of the viable buyers, the better your chance for more favorable sale terms and conditions.All systems go, right? But wait. We have a major proposal out to that 30 hospital chain and when we get that deal our sale price will sky rocket. So we are just going to wait for that deal to close and then put our company up for sale.Let me give you
    ceived the merchandise. In such instances, it is imperative that the merchant has a proof of delivery notice, indicating the date with the customer’s signature. If the signature on this notice belongs to another individual (e.g, neighbor) or even if the customer claims that he/she never signed for the item (signature is not clear), the merchant can lose the chargeback. It is always best that an online merchant use the Address Verification system (AVS) to ensure that the address listed on the customer’s credit card matches the billing address. Moreover, it is advisable to check for Visa’s CVV2 code or Mastercard’s CVC2 code – the
    Employee Time Clocks
    For a long time, companies used employee time clocks to keep track of how many hours each employee worked each week. Each employee had their own punch card, which they inserted into the time clock so the time could be stamped on it. Even though technology has caught up with the time clock, it is still one of the best ways available of keeping track of the hours an employee works, and transferring that information across to payroll so that the employee is paid correctly.Nowadays, it's more likely that an employee will have his own plastic swipe card, and he will swipe this through a slot on the time clock to record the time he starts and finishes. This information is either transferred immediately to the computers in payroll, or is downloaded at regular intervals so that the data can be accessed by payroll. This data can then be uploaded straight into a pay system, or printed out on a spreadsheet for checking and entry into the pay system. Overall this system is much more efficient and reduces the possibility of human error.It's a good idea to locate the time clock somewhere convenient, such as near a main entrance or in a r
    Joe Q. Merchant, a successful e-commerce business owner, opens a letter from the Chargeback Department of his credit card processing company. “What’s this?” he wonders, intuitively knowing that this can’t be good news. His suspicions are proven correct when he reads this retrieval request form where he must provide information about a particular transaction. While no specific reason is offered as to why this request has been initiated, Joe knows that he must comply to avoid a chargeback – where funds can be taken out of a merchant’s account due to a variety of reasons and placed back into a given customer’s account.

    Joe ponders what went wrong with this particular transaction. Is it possible that a member of his staff accepted an invalid credit card (e.g., expired date)? Has there been a processing error (e.g., an input error has been committed where the wrong account has been charged)? These scenarios are very unlikely, Joe decides. In all probability, a customer has either disputed a) the validity of the transaction (i.e., whether the customer has authorized the transaction) or b) the quality of the service and/or product (i.e., the customer has voiced dissatisfaction and wants a refund).

    According to guidelines set by Visa, Mastercard, American Express and Discover, Joe Q. Merchant must reply with written correspondence, providing all the requested information – in an expedient fashion – in an attempt to rebut any possible chargeback. (A review committee will eventually render a decision as to the legitimacy of a chargeback.) But the retrieval request has indicated the date that this information must be received. If the merchant offers evidence of a transaction after this date, a chargeback will ensue and the merchant will automatically lose those hard-earned dollars that he/she may have already spent.

    Online merchants, such as Joe, have more difficult obstacles to overcome than retail merchants in the resolution of chargebacks. After all, those who generally swipe credit cards have a transaction slip or receipt. If a card does not swipe through a credit card terminal, retail merchants must run the card through a manual imprinter to prove that the transaction was authorized. In contrast, those who run businesses online will not have such a physical receipt proving that the customer authorized the sale. This is why online transactions are categorized as “card not present” or “customer not present.”

    Every year, a myriad of chargebacks result when customers claim that they never received the merchandise. In such instances, it is imperative that the merchant has a proof of delivery notice, indicating the date with the customer’s signature. If the signature on this notice belongs to another individual (e.g, neighbor) or even if the customer claims that he/she never signed for the item (signature is not clear), the merchant can lose the chargeback. It is always best that an online merchant use the Address Verification system (AVS) to ensure that the address listed on the customer’s credit card matches the billing address. Moreover, it is advisable to check for Visa’s CVV2 code or Mastercard’s CVC2 code – the t

    Make Your Office Look And Feel Great - With Wood
    There are few things that oozes with class, professionalism and charisma as wood. That wonderful gleam of polished wood adds an exquisite touch to your office while creating a lavish atmosphere ... an ambience that is perfectly suited for the modern office.Wooden wall paneling and furniture for the office have to be chosen with some care so as to create the most appropriate work atmosphere that is very comfortable as well. Wood for use in office may be chosen from mainly four types ....Rosewood : A brown colored wood supplemented with a beautiful red hue.Mahogany : A kind of rosewood that has a dark tone. This is very well suited to create a formal atmosphere.Oakwood : This gives a subtle sober yet stylish look .Ebony : It's shade is almost black and is very well suited for ornamental cladding and pictorial panels.Wooden FlooringLaying wooden flooring is one of the best ways to create a luxurious ambience for the office. Natural hardwood floors can add warmth and charm to any room like few other floors can. But unlike wooden furniture, wooden floors require a lot of care and laying them
    ers what went wrong with this particular transaction. Is it possible that a member of his staff accepted an invalid credit card (e.g., expired date)? Has there been a processing error (e.g., an input error has been committed where the wrong account has been charged)? These scenarios are very unlikely, Joe decides. In all probability, a customer has either disputed a) the validity of the transaction (i.e., whether the customer has authorized the transaction) or b) the quality of the service and/or product (i.e., the customer has voiced dissatisfaction and wants a refund).

    According to guidelines set by Visa, Mastercard, American Express and Discover, Joe Q. Merchant must reply with written correspondence, providing all the requested information – in an expedient fashion – in an attempt to rebut any possible chargeback. (A review committee will eventually render a decision as to the legitimacy of a chargeback.) But the retrieval request has indicated the date that this information must be received. If the merchant offers evidence of a transaction after this date, a chargeback will ensue and the merchant will automatically lose those hard-earned dollars that he/she may have already spent.

    Online merchants, such as Joe, have more difficult obstacles to overcome than retail merchants in the resolution of chargebacks. After all, those who generally swipe credit cards have a transaction slip or receipt. If a card does not swipe through a credit card terminal, retail merchants must run the card through a manual imprinter to prove that the transaction was authorized. In contrast, those who run businesses online will not have such a physical receipt proving that the customer authorized the sale. This is why online transactions are categorized as “card not present” or “customer not present.”

    Every year, a myriad of chargebacks result when customers claim that they never received the merchandise. In such instances, it is imperative that the merchant has a proof of delivery notice, indicating the date with the customer’s signature. If the signature on this notice belongs to another individual (e.g, neighbor) or even if the customer claims that he/she never signed for the item (signature is not clear), the merchant can lose the chargeback. It is always best that an online merchant use the Address Verification system (AVS) to ensure that the address listed on the customer’s credit card matches the billing address. Moreover, it is advisable to check for Visa’s CVV2 code or Mastercard’s CVC2 code – the

    Longer Paid Vacation Time - Does It Result in Higher Worker Productivity?
    Think back to high school. Remember the week before your summer holidays started? You couldn't wait to kick off your summer holidays. Fast forward ten weeks later. You were looking forward to starting a new school year, to seeing all of your friends again, and, most importantly, you were looking forward to getting off to a good start and finishing the year with good grades. When the last school year ended, you were tired of it; when the new school year started, you were fresh and alert.Now you work. No more summers off. No more time off at Christmas. Maybe you've worked for years without a holiday. You might be burnt out. But you still work. Maybe your company forces you to overwork yourself.Would you agree that the way you're working, you're probably not as productive as you could be if you just had more energy? Longer vacations worked in high school. Why wouldn't it work in the corporate world?Americans and Canadians, on average get two weeks of paid vacation time per year (Compare that with Sweden, Germany, Denmark, France, Austria, and Spain, where workers have an average of six weeks vacation per year). A lot of work
    ican Express and Discover, Joe Q. Merchant must reply with written correspondence, providing all the requested information – in an expedient fashion – in an attempt to rebut any possible chargeback. (A review committee will eventually render a decision as to the legitimacy of a chargeback.) But the retrieval request has indicated the date that this information must be received. If the merchant offers evidence of a transaction after this date, a chargeback will ensue and the merchant will automatically lose those hard-earned dollars that he/she may have already spent.

    Online merchants, such as Joe, have more difficult obstacles to overcome than retail merchants in the resolution of chargebacks. After all, those who generally swipe credit cards have a transaction slip or receipt. If a card does not swipe through a credit card terminal, retail merchants must run the card through a manual imprinter to prove that the transaction was authorized. In contrast, those who run businesses online will not have such a physical receipt proving that the customer authorized the sale. This is why online transactions are categorized as “card not present” or “customer not present.”

    Every year, a myriad of chargebacks result when customers claim that they never received the merchandise. In such instances, it is imperative that the merchant has a proof of delivery notice, indicating the date with the customer’s signature. If the signature on this notice belongs to another individual (e.g, neighbor) or even if the customer claims that he/she never signed for the item (signature is not clear), the merchant can lose the chargeback. It is always best that an online merchant use the Address Verification system (AVS) to ensure that the address listed on the customer’s credit card matches the billing address. Moreover, it is advisable to check for Visa’s CVV2 code or Mastercard’s CVC2 code – the

    How BPM Improves CRM
    How BPM improves, CRM can be understood with the fact that it is difficult for a company to achieve the target of customer profitability in the absence of a business performance management or BPM system. Different CRM software provides different facilities. Some of the CRM packages help with the transactional customer data only. On the other hand, some other packages are capable of making very wide customer analysis. However, no matter how much advantage financial experts of the company may seek, they have to relate this information with the important factors that affect the overall performance of a company. They need to balance the customer satisfaction, employee satisfaction and operational quality control.Comparatively, not so interesting people in the filed of finance when talk about how BPM improves CRM, put forth an interesting analogy. They compare the situation of analyzing data from the CRM tool for leveraging BPM by a company with the person who has poor vision first time puts on spectacles. Confusions surrounding the customer profitability metrics are no more. Similarly, misrepresent perceptions, regarding the behavior of cu
    es to overcome than retail merchants in the resolution of chargebacks. After all, those who generally swipe credit cards have a transaction slip or receipt. If a card does not swipe through a credit card terminal, retail merchants must run the card through a manual imprinter to prove that the transaction was authorized. In contrast, those who run businesses online will not have such a physical receipt proving that the customer authorized the sale. This is why online transactions are categorized as “card not present” or “customer not present.”

    Every year, a myriad of chargebacks result when customers claim that they never received the merchandise. In such instances, it is imperative that the merchant has a proof of delivery notice, indicating the date with the customer’s signature. If the signature on this notice belongs to another individual (e.g, neighbor) or even if the customer claims that he/she never signed for the item (signature is not clear), the merchant can lose the chargeback. It is always best that an online merchant use the Address Verification system (AVS) to ensure that the address listed on the customer’s credit card matches the billing address. Moreover, it is advisable to check for Visa’s CVV2 code or Mastercard’s CVC2 code – the

    Forming a Nevada LLC
    Many business owners prefer to form a limited liability company or LLC, in Nevada, because the state of Nevada offers the most corporate friendly atmosphere. Nevada is also considered the best domicile state to form a limited liability company, as the laws here are designed to protect the interest of the business companies.In order to form an LLC in Nevada, business owners need to file articles of organization with the Secretary of State. The articles of organization are similar in nature to the articles of incorporation, which are required to be prepared and signed by the members of the limited liability company. An operating agreement must also be drawn, to govern the operations of the limited liability company. A resident agent is required, along with an attorney, to properly form the LLC.Many business owners choose to form the LLC in Nevada, even though the state where they are conducting business is different. The reason for such a decision is that they will be able to benefit from the pro-business laws of Nevada. Once a business is incorporated in Nevada, it makes the state of Nevada its domicile. After this, it can regist
    ceived the merchandise. In such instances, it is imperative that the merchant has a proof of delivery notice, indicating the date with the customer’s signature. If the signature on this notice belongs to another individual (e.g, neighbor) or even if the customer claims that he/she never signed for the item (signature is not clear), the merchant can lose the chargeback. It is always best that an online merchant use the Address Verification system (AVS) to ensure that the address listed on the customer’s credit card matches the billing address. Moreover, it is advisable to check for Visa’s CVV2 code or Mastercard’s CVC2 code – the three digits printed on credit cards near the signature panel in the back of the card – to help determine the validity of a sale. This aides the merchant in helping to identify a cardholder in a non-face-to-face transaction.

    Of course, the merchant may then insist that the billing address and ship to address be the same to reduce the possibility of a chargeback. (As an added measure of protection – as a proactive maneuver – a merchant may fax a customer an order or invoice form and ask that the form be faxed back so that the customer’s signature may be on file. In another scenario, if the customer has initiated a chargeback for non-delivery of goods, before 30 days has elapsed from the time that the transaction occurred, the merchant can respond that ample time for shipment was not provided – especially if he/she can submit the terms of agreement, indicating the delivery date. If the merchant knows that delivery will be delayed, it is imperative to contact the customer should the customer derive the conclusion that the shipment was never made. Moreover, at least with phone orders, the merchant may even decide to postpone charging the card until the delivery is near completion or completed.

    The retrieval request/chargeback battle becomes even more complex if the customer claims that the product or service does not live up to the customer’s expectations. If this has occurred, Joe Q. Merchant needs to submit his refund policy and proof that the customer was made aware of such a policy.

    If a product was purchased, the customer must return it before a chargeback can be initiated – at least if the customer used a Visa or Mastercard. It is then up to the merchant how to proceed (i.e., to either grant or deny a refund). Disputes regarding a service fall in a very gray area. While it is mandatory that the customer attempt to work out an agreement with the merchant before attempting to charge back payment, such a conference may result in a stalemate. The almighty refund policy may help the merchant but if there are loopholes, the customer may very well be deemed victorious. And it should be clear that any “tie” goes to the customer; if the merchant cannot provide conclusive evidence that services rendered were thorough and appropriate or if there exists reasonable doubt, Joe Q. Merchant will not only have lost time with the customer but his money. And if the customer asserts that services were not rendered at all, Joe needs to show evidence of his work to the processing bank or a contract that spells

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