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    've learned, you never forget? Or are they like playing concert pianist where it is never mastered and requires constant practice and refinement?

    Is your approach to your sales and influencing skills more like riding a bike or playing concert piano?

    Let's examine the

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    In all walks of business, there are sales people. There are some sales-phobic, mathematically challenged folks who believe that the word "sales" is a frightening, four-letter word. So they cleverly avoid using the s-word in job titles. Their sales people have more professional sounding, euphemistic titles like...

    * Business Development

    * Account Executive

    * Community Relations

    * Customer Relations

    * Marketing Consultant

    * Vice President

    * Loan Officer

    * Mortgage Originator

    * Solutions Engineer

    * Solutions Specialist

    Whatever we call them, let's review the importance of their role.

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    So if we can agree with Mr. Drucker that creating a customer is a critical function, are there opportunities to improve our processes with those who sell? Let's examine the skill element of selling. Are selling skills more like riding a bicycle where once you've learned, you never forget? Or are they like playing concert pianist where it is never mastered and requires constant practice and refinement?

    Is your approach to your sales and influencing skills more like riding a bike or playing concert piano?

    Let's examine the v

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    , euphemistic titles like...

    * Business Development

    * Account Executive

    * Community Relations

    * Customer Relations

    * Marketing Consultant

    * Vice President

    * Loan Officer

    * Mortgage Originator

    * Solutions Engineer

    * Solutions Specialist

    Whatever we call them, let's review the importance of their role.

    Because it's purpose is to create a customer, the business has two - and only - two functions, marketing and innovation. Marketing and innovation produce results, all the rest are costs. - Peter Drucker

    So if we can agree with Mr. Drucker that creating a customer is a critical function, are there opportunities to improve our processes with those who sell? Let's examine the skill element of selling. Are selling skills more like riding a bicycle where once you've learned, you never forget? Or are they like playing concert pianist where it is never mastered and requires constant practice and refinement?

    Is your approach to your sales and influencing skills more like riding a bike or playing concert piano?

    Let's examine the

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    utions Specialist

    Whatever we call them, let's review the importance of their role.

    Because it's purpose is to create a customer, the business has two - and only - two functions, marketing and innovation. Marketing and innovation produce results, all the rest are costs. - Peter Drucker

    So if we can agree with Mr. Drucker that creating a customer is a critical function, are there opportunities to improve our processes with those who sell? Let's examine the skill element of selling. Are selling skills more like riding a bicycle where once you've learned, you never forget? Or are they like playing concert pianist where it is never mastered and requires constant practice and refinement?

    Is your approach to your sales and influencing skills more like riding a bike or playing concert piano?

    Let's examine the

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    em> - Peter Drucker

    So if we can agree with Mr. Drucker that creating a customer is a critical function, are there opportunities to improve our processes with those who sell? Let's examine the skill element of selling. Are selling skills more like riding a bicycle where once you've learned, you never forget? Or are they like playing concert pianist where it is never mastered and requires constant practice and refinement?

    Is your approach to your sales and influencing skills more like riding a bike or playing concert piano?

    Let's examine the

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    've learned, you never forget? Or are they like playing concert pianist where it is never mastered and requires constant practice and refinement?

    Is your approach to your sales and influencing skills more like riding a bike or playing concert piano?

    Let's examine the various roles that sales people play in the process of creating a customer. We've heard the saying "nothing happens until a sale is made". What are the different roles that sales people play? For the sake of brevity and simplicity we'll look at two: The Order Taker and The Professional Influencer.

    Order Takers

    We continue to find that most people who have the word sales on their business cards fit into this category. They're provided with leads, they connect, pitch, ask for the order. Sometimes they get it. Sometimes they don't. If they don't, they follow that shampoo bottle instruction: Repeat if necessary. And sometimes enough lathering and rinsing will get results. But are they selling hard or selling smart?

    Professional Influencers

    These are more rare than order takers. It is their skill level that makes them more valuable. Their ability to create a customer goes beyond showing up and taking orders. (Not that there's anything wrong with that.) Their influencing skills are honed to the point where objections rarely occur. Where business is won because of the quality of interaction not despite it. They

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