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    Features vs. Benefits vs. End Results
    If you've been in the copywriting realm for very long at all, you've heard the phrase "features vs. benefits." It's a fundamental copywriting principle and driving force behind much of what we, as copywriters, create. But there's also another aspect to this equation.What happens after customers buy your prod
    your product? Years ago, I sold walking sticks for $10 at flea markets, and $20 at craft shows. Sometimes location alone can enhance the percieved value of a product. What else can you do?

    8. What are similar businesses doing? See what your successful competitors are doing. Can you do the same?

    9. What other products can you sell? There's a reason stores have candy and magazines near the checkout. Extra sales ar

    Vertical File Storage System Saves Space - A Case Study
    Whether as an investment or an existing floor plan, space may well be the final frontier. To free more working space in a bustling Los Angeles office, one facility manager introduced a new filing and storage system that not only saved space, it improved filing efficiency and streamlined document retrieval in one of t
    How do you increase business profits? Answer the following questions carefully, and you'll have a good start.

    1. Can you increase the average sale? A restaurant with 25% profit margins might make 50% on additional sales to existing customers (less labor to bag one large order than two smaller ones). Asking "What would you like to drink with that?" works, and it's just a start.

    2. What's the least expensive way to get a customer? Before you spend another thousand dollars advertising to get new customers, could you get as much business by spending a few hours contacting previous or existing customers?

    3. What low risk ideas can you try? I once sent a letter to several visiting basketball teams, inviting them to visit our restaurant, and giving the coach a free meal as an incentive. The cost? Two dollars. The pay off was two busloads of customers. At that rate, you could increase your business profits even if nine out of ten ideas fail.

    4. Have you tested prices? I knew a store that sold a product for a $1.05, that cost them $1.00. At a price of $1.20, it is doubtful that they'd lose half their sales, but if they did, they'd still make twice the profit. Some things even sell better at a higher price. Test.

    5. Can you measure your advertising results? How do you know that you're not spending more for a customer than they're worth? Coupons, customer surveys and other methods of measurement are a must.

    6. How do you know your customers are satisfied? The worst restaurant meal we ever ate went down without a comment, but we never returned to that restaurant. Maybe the owner should be talking to the customers.

    7. Can you enhance the percieved value of your product? Years ago, I sold walking sticks for $10 at flea markets, and $20 at craft shows. Sometimes location alone can enhance the percieved value of a product. What else can you do?

    8. What are similar businesses doing? See what your successful competitors are doing. Can you do the same?

    9. What other products can you sell? There's a reason stores have candy and magazines near the checkout. Extra sales are

    A Sure Fire Method to Avoid Getting Counterfeit Check Scams
    The Fake money order scams are a variation on the old Bank Auditor Con seen in some of those all time movies. The scam has now gone high tech using the internet and the global economy. It takes on many variations but you can protect yourself if you know what to watch for.It is a common misconception that jus
    get a customer? Before you spend another thousand dollars advertising to get new customers, could you get as much business by spending a few hours contacting previous or existing customers?

    3. What low risk ideas can you try? I once sent a letter to several visiting basketball teams, inviting them to visit our restaurant, and giving the coach a free meal as an incentive. The cost? Two dollars. The pay off was two busloads of customers. At that rate, you could increase your business profits even if nine out of ten ideas fail.

    4. Have you tested prices? I knew a store that sold a product for a $1.05, that cost them $1.00. At a price of $1.20, it is doubtful that they'd lose half their sales, but if they did, they'd still make twice the profit. Some things even sell better at a higher price. Test.

    5. Can you measure your advertising results? How do you know that you're not spending more for a customer than they're worth? Coupons, customer surveys and other methods of measurement are a must.

    6. How do you know your customers are satisfied? The worst restaurant meal we ever ate went down without a comment, but we never returned to that restaurant. Maybe the owner should be talking to the customers.

    7. Can you enhance the percieved value of your product? Years ago, I sold walking sticks for $10 at flea markets, and $20 at craft shows. Sometimes location alone can enhance the percieved value of a product. What else can you do?

    8. What are similar businesses doing? See what your successful competitors are doing. Can you do the same?

    9. What other products can you sell? There's a reason stores have candy and magazines near the checkout. Extra sales ar

    Using a Sales Process - The User Influencer
    In a recent article I wrote about the four influencers in a B2B sale. I then wrote an article about the Financial Influencer. In this article I want to focus on the User Influencer. As a quick revue, the four influencers are again.1. The Financial Influencer(s)2. The User Influencers3. The Gateke
    oads of customers. At that rate, you could increase your business profits even if nine out of ten ideas fail.

    4. Have you tested prices? I knew a store that sold a product for a $1.05, that cost them $1.00. At a price of $1.20, it is doubtful that they'd lose half their sales, but if they did, they'd still make twice the profit. Some things even sell better at a higher price. Test.

    5. Can you measure your advertising results? How do you know that you're not spending more for a customer than they're worth? Coupons, customer surveys and other methods of measurement are a must.

    6. How do you know your customers are satisfied? The worst restaurant meal we ever ate went down without a comment, but we never returned to that restaurant. Maybe the owner should be talking to the customers.

    7. Can you enhance the percieved value of your product? Years ago, I sold walking sticks for $10 at flea markets, and $20 at craft shows. Sometimes location alone can enhance the percieved value of a product. What else can you do?

    8. What are similar businesses doing? See what your successful competitors are doing. Can you do the same?

    9. What other products can you sell? There's a reason stores have candy and magazines near the checkout. Extra sales ar

    Nicely Nicely Thank You
    In Guys and Dolls, there is a character named Nicely Nicely Johnson. Perhaps most memorably portrayed by Stubby Kaye, Nicely Nicely earned his name by always responding to “how are you?” with “nicely nicely thank you.”I am concerned that nice people will soon be placed on the endangered species list. Certain
    ing results? How do you know that you're not spending more for a customer than they're worth? Coupons, customer surveys and other methods of measurement are a must.

    6. How do you know your customers are satisfied? The worst restaurant meal we ever ate went down without a comment, but we never returned to that restaurant. Maybe the owner should be talking to the customers.

    7. Can you enhance the percieved value of your product? Years ago, I sold walking sticks for $10 at flea markets, and $20 at craft shows. Sometimes location alone can enhance the percieved value of a product. What else can you do?

    8. What are similar businesses doing? See what your successful competitors are doing. Can you do the same?

    9. What other products can you sell? There's a reason stores have candy and magazines near the checkout. Extra sales ar

    Two Ways of Handling Objections
    Handling objections can give salespeople problems. They feel they should have the answer for every objection the client throws at them. Let me share with you an analogy of two boxers.The first boxer, Joe Frazier was a big hulk of a man who went in fighting with all arms blazing and, through brute force, over
    your product? Years ago, I sold walking sticks for $10 at flea markets, and $20 at craft shows. Sometimes location alone can enhance the percieved value of a product. What else can you do?

    8. What are similar businesses doing? See what your successful competitors are doing. Can you do the same?

    9. What other products can you sell? There's a reason stores have candy and magazines near the checkout. Extra sales are a great way to increase business profits.

    10. Can you use your customers as salesmen? Word of mouth is a start, but what other ways can you get your customers to bring their friends to you?

    These were culled from a longer list. I call it "stolen business ideas," because I can't credit the original authors. I took them where I found them over the years, with grattitude, but without notes.

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