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Atricle Dump - Residential Cleaning Customers: Be Prepared to Answer Their Questions
While referrals are one of the most important sources of new clients for therapists and coaches, how to get them seems to be something of a mystery. Below is a five-step referral strategy that can switch on your referral faucet, or turn a trickle into a steady flow.#1-Focus on Your Ideal Clients Do you want to work with men in career transition? People dealing with health issues? Families in crisis? Females with eating disorders? Newly
9) What time will you clean the home? It may not be possible to give the client the specific time that you will be in the home, but give them the hours you clean, Monday thru Friday, 8 am to 5 pm, and the approximate time you expect to be at their home.
10) Should I do anything before you arrive to clean? Your job is to clean the home. However, you may ask that your customer pick u
Think back to high school. Remember the week before your summer holidays started? You couldn't wait to kick off your summer holidays. Fast forward ten weeks later. You were looking forward to starting a new school year, to seeing all of your friends again, and, most importantly, you were looking forward to getting off to a good start and finishing the year with good grades. When the last school year ended, you were tired of it; when the new school ye
1) Can I trust your company? Are you insured and bonded? Your cleaning company should be bonded and have liability insurance, as well as workman's compensation for your employees. Be prepared with a flyer or document that lists your insurance/bond company and the types of coverage you have. You should also do background checks on all employees.
2) Does someone need to be at home when you clean? This is generally the customer's choice. If the customer will not be home you need to have the key in a safe place and if they have an alarm you will need the alarm code.
3) Do I provide the cleaning chemicals and equipment? As a cleaning company it is your responsibility to provide your own supplies. Purchase professional cleaning chemicals and equipment from your local janitorial supply house. You'll be able to save money by buying quality equipment that will last and economical chemicals that go a long way with dilution control systems, rather than using ready to use products.
4) How do I pay for your services? Make sure you state your payment policies clearly. If you require payment at the time of service, the customer needs to leave you a check or credit card number if they will not be home.
5) Will I always have the same team cleaning my home? You should always try to have the same individuals or team clean the home. This will mean faster cleaning time as your staff will be familiar with the home. It also helps the customer feel comfortable having the same individuals in their home.
6) What if something in the home gets damaged or broken? Accidents do happen. Train your employees to report any damaged or broken items immediately to a supervisor. A note should then be left for the customer explaining about the accident and that your company will take care of the damaged or broken item as soon as possible.
7) How many people will be in the home to clean? Your team should consist of 2-3 individuals.
8) What services does your residential cleaning company provides? List the services included in regular cleaning (vacuuming, dusting, cleaning of kitchen and bathrooms, etc.) and also indicate what special services you provide (carpet cleaning, window washing, etc.) and the additional charges for those services.
9) What time will you clean the home? It may not be possible to give the client the specific time that you will be in the home, but give them the hours you clean, Monday thru Friday, 8 am to 5 pm, and the approximate time you expect to be at their home.
10) Should I do anything before you arrive to clean? Your job is to clean the home. However, you may ask that your customer pick up
Statistics, the word almost makes me cringe as it is a reminder of all the hard work I had to do to finish my degree. I do not think that it is statistics per se but it is the fact that I had to create the numbers from formulas. In business, statistics are generated from asking the right questions and instead of doing all the calculations, the software takes over and you see the immediate results. Statistics breathe life into websites and ma
2) Does someone need to be at home when you clean? This is generally the customer's choice. If the customer will not be home you need to have the key in a safe place and if they have an alarm you will need the alarm code.
3) Do I provide the cleaning chemicals and equipment? As a cleaning company it is your responsibility to provide your own supplies. Purchase professional cleaning chemicals and equipment from your local janitorial supply house. You'll be able to save money by buying quality equipment that will last and economical chemicals that go a long way with dilution control systems, rather than using ready to use products.
4) How do I pay for your services? Make sure you state your payment policies clearly. If you require payment at the time of service, the customer needs to leave you a check or credit card number if they will not be home.
5) Will I always have the same team cleaning my home? You should always try to have the same individuals or team clean the home. This will mean faster cleaning time as your staff will be familiar with the home. It also helps the customer feel comfortable having the same individuals in their home.
6) What if something in the home gets damaged or broken? Accidents do happen. Train your employees to report any damaged or broken items immediately to a supervisor. A note should then be left for the customer explaining about the accident and that your company will take care of the damaged or broken item as soon as possible.
7) How many people will be in the home to clean? Your team should consist of 2-3 individuals.
8) What services does your residential cleaning company provides? List the services included in regular cleaning (vacuuming, dusting, cleaning of kitchen and bathrooms, etc.) and also indicate what special services you provide (carpet cleaning, window washing, etc.) and the additional charges for those services.
9) What time will you clean the home? It may not be possible to give the client the specific time that you will be in the home, but give them the hours you clean, Monday thru Friday, 8 am to 5 pm, and the approximate time you expect to be at their home.
10) Should I do anything before you arrive to clean? Your job is to clean the home. However, you may ask that your customer pick u
One of the most common problems that medical billing personnel run into is printing of medical forms. In this installment of medical billing and troubleshooting tips, we're going to cover the most common types of form problems and how to fix them with as little pain as possible. Most of these you will be able to do without any outside help. However, in some cases, you will need a forms expert.On of the most common forms problems when doing
4) How do I pay for your services? Make sure you state your payment policies clearly. If you require payment at the time of service, the customer needs to leave you a check or credit card number if they will not be home.
5) Will I always have the same team cleaning my home? You should always try to have the same individuals or team clean the home. This will mean faster cleaning time as your staff will be familiar with the home. It also helps the customer feel comfortable having the same individuals in their home.
6) What if something in the home gets damaged or broken? Accidents do happen. Train your employees to report any damaged or broken items immediately to a supervisor. A note should then be left for the customer explaining about the accident and that your company will take care of the damaged or broken item as soon as possible.
7) How many people will be in the home to clean? Your team should consist of 2-3 individuals.
8) What services does your residential cleaning company provides? List the services included in regular cleaning (vacuuming, dusting, cleaning of kitchen and bathrooms, etc.) and also indicate what special services you provide (carpet cleaning, window washing, etc.) and the additional charges for those services.
9) What time will you clean the home? It may not be possible to give the client the specific time that you will be in the home, but give them the hours you clean, Monday thru Friday, 8 am to 5 pm, and the approximate time you expect to be at their home.
10) Should I do anything before you arrive to clean? Your job is to clean the home. However, you may ask that your customer pick u
Always be professional, do not fall into the old friends trap, you will lose more than you will ever be able to gain back. I have had a few occasions where I was doing business as a consultant and I was asked if I could attend a social event to celebrate the success of the project. I was pleased that the company had asked me and I graciously accepted. The event was on a Saturday afternoon so I dressed appropriately for a BBQ.When I got to the
6) What if something in the home gets damaged or broken? Accidents do happen. Train your employees to report any damaged or broken items immediately to a supervisor. A note should then be left for the customer explaining about the accident and that your company will take care of the damaged or broken item as soon as possible.
7) How many people will be in the home to clean? Your team should consist of 2-3 individuals.
8) What services does your residential cleaning company provides? List the services included in regular cleaning (vacuuming, dusting, cleaning of kitchen and bathrooms, etc.) and also indicate what special services you provide (carpet cleaning, window washing, etc.) and the additional charges for those services.
9) What time will you clean the home? It may not be possible to give the client the specific time that you will be in the home, but give them the hours you clean, Monday thru Friday, 8 am to 5 pm, and the approximate time you expect to be at their home.
10) Should I do anything before you arrive to clean? Your job is to clean the home. However, you may ask that your customer pick u
A contractor knows that creating an estimate is the first step in securing a job. The client will look at all of the estimates and choose the one that best suites his or her needs. Estimating a small home is pretty basic. An experienced estimator can look at the square footage of the home to be built and have a good idea of what it will cost to complete the project. He or she also knows that there is a chance of delays and ever changing prices of m
9) What time will you clean the home? It may not be possible to give the client the specific time that you will be in the home, but give them the hours you clean, Monday thru Friday, 8 am to 5 pm, and the approximate time you expect to be at their home.
10) Should I do anything before you arrive to clean? Your job is to clean the home. However, you may ask that your customer pick up toys, clothing and other household type items that will slow you down.
11) Do I have to sign a contract? This is a decision you will have to make for your cleaning business. Contracts are helpful as they spell out the responsibilities of both parties.
12) What do I do with my cat? Cats, dogs and other animals, birds, etc. should be in a kennel, cage or other location where they will not get in the way of the cleaning team.
Copyright 2006 The Janitorial Store
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