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Atricle Dump - Your Customer is Not a Statistic
As customers and consumers become more and more demanding, hostile and belligerent in the market place it becomes more and more difficult to please them. Nevertheless, for the small business owners and companies that can satisfy them many a fortune awaits. Good customer service brings them back and this is the reason why all entrepreneurs, executives and employees on the front line
This is also a great way to get to know your customer, and build a strong relationship with them.
A strong business relationship is a great opportunity to obtain all of your customer’s business as well as the business of all of their friends an
Many new business owners find they aren’t prepared for the decisions that have to be made at startup. Are you starting a business with a limited budget? What about your office space? Will you work from home or rent a space somewhere else? What about preparing a business plan and budget?Many new business owners are using a business concept called a business center to solve the
Have you ever been standing in a line, and when it comes to your turn to be waited on, the sales associate yells out “next?”
Just thinking about that scenario makes me cringe. It is hardly a way to build a relationship with your customer.
I have been working in sales for more than fifteen years, and I have literally had customers tell me that the most important thing to them is to be appreciated and not treated as a statistic.
Keep this in mind the next time you wait on a customer, instead of yelling “next,” you can politely say, “may I help you Ms. Jones.”
We all have our daily, weekly, and monthly goals that we must meet. And with this pressure applied to our daily work day, it is easy to lose sight of the fact that it is the customer who is the most important thing when it comes to our company’s existence. They are the backbone. Without customers, we cease to exist.
Here are a few tips to ensure that your customer is appreciated by you and your company, and not viewed as just another number in line.
1. Address Your Customer by Name
When addressing your customer, make sure you call them by name. This will put your relationship with your customer on a personal level, and customers like to know that they are remembered. It gives them a felling of importance with you, and your company.
2. Don’t Hurry Them Out the Door
The last thing the customer wants is to be hurried out the door. Remember. You are running a business, where people are your greatest asset. You are not on an assembly line manufacturing cars, so don’t treat your customer as though you are.
When you are finished with your customer’s transaction, ask if there is anything else you can do for them, or if they have any questions for you. You could even use this opportunity to ask if you could go over some of your companies products with them, which you feel could benefit them.
The last thing you want to do is get them in and get them out.
3. Discuss Non-Business Topics
There is more beneath the surface of your customers than just the business that they do with you. People love to talk about themselves, such as their family, their job’s, their pets, their hobbies, etc. So ask your customer about one of the topics mentioned above, I guarantee they will be delighted to tell you all about it.
This is also a great way to get to know your customer, and build a strong relationship with them.
A strong business relationship is a great opportunity to obtain all of your customer’s business as well as the business of all of their friends and
Let us say that you are working on your mortgage marketing presentations. You have just made a perfect presentation to a Realtor. They were excited and impressed with your services and said they were ready to move full stream ahead with you. What is the next step? Going back to the office and waiting for a phone call?You may find yourself waiting a long time. It is
Keep this in mind the next time you wait on a customer, instead of yelling “next,” you can politely say, “may I help you Ms. Jones.”
We all have our daily, weekly, and monthly goals that we must meet. And with this pressure applied to our daily work day, it is easy to lose sight of the fact that it is the customer who is the most important thing when it comes to our company’s existence. They are the backbone. Without customers, we cease to exist.
Here are a few tips to ensure that your customer is appreciated by you and your company, and not viewed as just another number in line.
1. Address Your Customer by Name
When addressing your customer, make sure you call them by name. This will put your relationship with your customer on a personal level, and customers like to know that they are remembered. It gives them a felling of importance with you, and your company.
2. Don’t Hurry Them Out the Door
The last thing the customer wants is to be hurried out the door. Remember. You are running a business, where people are your greatest asset. You are not on an assembly line manufacturing cars, so don’t treat your customer as though you are.
When you are finished with your customer’s transaction, ask if there is anything else you can do for them, or if they have any questions for you. You could even use this opportunity to ask if you could go over some of your companies products with them, which you feel could benefit them.
The last thing you want to do is get them in and get them out.
3. Discuss Non-Business Topics
There is more beneath the surface of your customers than just the business that they do with you. People love to talk about themselves, such as their family, their job’s, their pets, their hobbies, etc. So ask your customer about one of the topics mentioned above, I guarantee they will be delighted to tell you all about it.
This is also a great way to get to know your customer, and build a strong relationship with them.
A strong business relationship is a great opportunity to obtain all of your customer’s business as well as the business of all of their friends an
“Revealed…The 3 Laws of Selling…And How You Can Exploit Them To Have Your Customers Pleading With You To Take Their Money”If you follow these 3 simple rules in all your marketing and advertising you’ll sell more of your products and services.Customers like to buy and not be sold to.People buy for emotional reasons and not rational reasons.But once they de
1. Address Your Customer by Name
When addressing your customer, make sure you call them by name. This will put your relationship with your customer on a personal level, and customers like to know that they are remembered. It gives them a felling of importance with you, and your company.
2. Don’t Hurry Them Out the Door
The last thing the customer wants is to be hurried out the door. Remember. You are running a business, where people are your greatest asset. You are not on an assembly line manufacturing cars, so don’t treat your customer as though you are.
When you are finished with your customer’s transaction, ask if there is anything else you can do for them, or if they have any questions for you. You could even use this opportunity to ask if you could go over some of your companies products with them, which you feel could benefit them.
The last thing you want to do is get them in and get them out.
3. Discuss Non-Business Topics
There is more beneath the surface of your customers than just the business that they do with you. People love to talk about themselves, such as their family, their job’s, their pets, their hobbies, etc. So ask your customer about one of the topics mentioned above, I guarantee they will be delighted to tell you all about it.
This is also a great way to get to know your customer, and build a strong relationship with them.
A strong business relationship is a great opportunity to obtain all of your customer’s business as well as the business of all of their friends an
A collection agency is understood as another party, a third party, that acts as a representative of any business requesting such representation in order to collect an unpaid debt. Let's face it, businesses are in whatever chosen market to make money, not to lose it, and in some instances it becomes necessary to hire a third party to actively pursue unpaid debts. A collection agenc
When you are finished with your customer’s transaction, ask if there is anything else you can do for them, or if they have any questions for you. You could even use this opportunity to ask if you could go over some of your companies products with them, which you feel could benefit them.
The last thing you want to do is get them in and get them out.
3. Discuss Non-Business Topics
There is more beneath the surface of your customers than just the business that they do with you. People love to talk about themselves, such as their family, their job’s, their pets, their hobbies, etc. So ask your customer about one of the topics mentioned above, I guarantee they will be delighted to tell you all about it.
This is also a great way to get to know your customer, and build a strong relationship with them.
A strong business relationship is a great opportunity to obtain all of your customer’s business as well as the business of all of their friends an
Many people have undoubtedly seen Lethal Weapon 2 and are familiar with the scene where Joe Pesci's character remarks, “Never go through the drive-thru. They *$?@ you in the drive-thru.” Not exactly flattering to the industry, huh?In recent years, the intense focus many companies have placed on drive-thru service has gone miles to change that perception, but there is still a
This is also a great way to get to know your customer, and build a strong relationship with them.
A strong business relationship is a great opportunity to obtain all of your customer’s business as well as the business of all of their friends and relatives through referrals.
So remember, don’t treat your customer like a statistic, treat them as you would treat one of your friends.
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