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Atricle Dump - Successful Call Centers Don't Need High Technology
While screening candidate resumes at a recent SalesTrax Recruiting Event, I was struck by how many candidates had unknowingly undermined their interviews by what they had written in the opening paragraph, commonly known as the “objective statement”
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, a
One of my favourite all time quotes is from Henry Ford. He once said ‘Whether you think you can, or whether you think you can't: you're always right'. Just take a moment to think about that in your life and your business.We are all born with
There is absolutely no high technology present in the calling areas.
Sales reps use paper printouts of customer names, make chicken scratches to note who says yes, no, maybe, call back later, and not in.
No one is served by an auto-dialer.
This is a bare bones operation, and definitely a throwback to the 80’s, if not earlier.
Yet it is successful.
Let me repeat that.
It is successful, and instead of putting its extra cash flow into machinery, the company is investing in its people, in the form of training and coaching. The goal is to create better sellers, not faster typists or data entry clerks.
How refreshing. No computer screens, except in the managers’ offices.
I’ve wondered, of late, whether we’ve become a nation of nonstop screen watchers.
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, an
You know, this would be a great business if it weren’t for having to deal with people all the time…OK, so maybe I’ve exaggerated things a bit, but we’ve all certainly heard that saying before. Why does that sentiment ring true for so many f
No one is served by an auto-dialer.
This is a bare bones operation, and definitely a throwback to the 80’s, if not earlier.
Yet it is successful.
Let me repeat that.
It is successful, and instead of putting its extra cash flow into machinery, the company is investing in its people, in the form of training and coaching. The goal is to create better sellers, not faster typists or data entry clerks.
How refreshing. No computer screens, except in the managers’ offices.
I’ve wondered, of late, whether we’ve become a nation of nonstop screen watchers.
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, a
If you could reduce the number of serious mistakes in your life with a solution that costs nothing, would you do it? Many hospitals are reducing deaths and injuries from mistakes. Their solution is not more technical training for surgeons, or fancy
Yet it is successful.
Let me repeat that.
It is successful, and instead of putting its extra cash flow into machinery, the company is investing in its people, in the form of training and coaching. The goal is to create better sellers, not faster typists or data entry clerks.
How refreshing. No computer screens, except in the managers’ offices.
I’ve wondered, of late, whether we’ve become a nation of nonstop screen watchers.
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, a
Trying to land that perfect job that's come your way? A sample resume template can help you do just that.A sample resume can help you get that first interview. That's one step closer to getting through your future employer’s door. That is yo
How refreshing. No computer screens, except in the managers’ offices.
I’ve wondered, of late, whether we’ve become a nation of nonstop screen watchers.
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, a
Too many meetings, too little time. When the true cost of holding just one meeting is accurately calculated, it should provide sufficient motivation for us to want to ensure that all of our meetings are meaningful, necessary and can be justified. nation of nonstop screen watchers.
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, and I noticed a flat screen with some show running on it. Very thin and about five inches long, it was bolted to his writing area, next to the charge card terminal.
Apparently, when he’s working, he’s watching TV or some video. People used to carry paperback books to fill the gaps when working at places like this.
Screens are now fixed in front of us at supermarket check out areas. Containing the worst programming known to humanity, watching these images and babbling heads will make you lose five or ten I.Q. points per shopping trip.
I don’t have to tell you about the convergence of TV and cell phones. More screens, more of the time.
Technology doesn’t do our selling for us. People do, yet we’re suckered into thinking that we need all of these high definition ditties.
Ask yourself if your screens are serving you, or are
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