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Atricle Dump - Winning Customers Over the Phone
Maybe you heard that horses sweat, men perspire and women glow. But in the boardroom everyone who presents sweats – some more than others. If you are in management or want to be, you will need to present in the boardroom. This is the worst place to present. First understand why it is that way. Then use these techniques to be more successful when you present in th
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk,
Some negotiators just love to play tactical games. In this article we will look at one their favourite negotiation tactics – the Salami technique – and think about how to rebuff it.Salami sausages are big things (often spicy) that are eaten a slice at a time. They would be indigestible if taken in a single large piece. This aspect has led negotiators to us
* 1 percent died (makes you wonder how they responded)
* 3 percent moved
* 5 percent said friendships
* 9 percent said competition
* 14 percent were dissatisfied with the product
* 68 percent cited an attitude of indifference by employees
How many times do you think that employee attitude is communicated by phone? Very often the telephone is the first and only contact that people have with your organization. Make sure that this experience is the best you and your employees have to offer so that first-time callers become repeat customers.
Smile when you answer the phone. Even if your hair is on fire or the last caller chewed you out, pause for a moment to put a smile on your face and in your voice. Believe it or not, people can hear you smiling through the phone.
Answer the phone on the first ring, certainly no later than the third ring. If people have to wait through rings four and five, they begin to think that you have closed for the day, gone out of business or just don't care. We live in a world that expects instant gratification. Be sure you meet your customers' expectations.
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk,
We, as Australians, love our lifestyle. Consider the Sunday Barbie, the footy, and our great religion- Backyard Cricket- a ritual in every child’s life which continues into our adult life- if you’re one of the lucky ones who has time- right?Unfortunately, the reality is that we no longer have the ‘time’ to enjoy these lifestyle greats anymore. Just ask you
* 9 percent said competition
* 14 percent were dissatisfied with the product
* 68 percent cited an attitude of indifference by employees
How many times do you think that employee attitude is communicated by phone? Very often the telephone is the first and only contact that people have with your organization. Make sure that this experience is the best you and your employees have to offer so that first-time callers become repeat customers.
Smile when you answer the phone. Even if your hair is on fire or the last caller chewed you out, pause for a moment to put a smile on your face and in your voice. Believe it or not, people can hear you smiling through the phone.
Answer the phone on the first ring, certainly no later than the third ring. If people have to wait through rings four and five, they begin to think that you have closed for the day, gone out of business or just don't care. We live in a world that expects instant gratification. Be sure you meet your customers' expectations.
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk,
Strategic planning is one of the most powerful tools available to today’s managers. Simply put, it is the process of deciding where your business intends to go, and how it is going to get there. In other words, it is the concept of working in the present, with a constant eye on the future. It’s a simple concept, but its impact can be dramatic.Peter Legg
Smile when you answer the phone. Even if your hair is on fire or the last caller chewed you out, pause for a moment to put a smile on your face and in your voice. Believe it or not, people can hear you smiling through the phone.
Answer the phone on the first ring, certainly no later than the third ring. If people have to wait through rings four and five, they begin to think that you have closed for the day, gone out of business or just don't care. We live in a world that expects instant gratification. Be sure you meet your customers' expectations.
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk,
Offering gift certificates is an excellent way of increasing sales by solving your customers’ gift-giving problems. Often people would like to give your products as gifts, but are hesitant to choose a specific item for someone.I’m a jewelry artist, and when I realized I was losing sales to these potential customers, I started offering gift certificates –
Answer the phone on the first ring, certainly no later than the third ring. If people have to wait through rings four and five, they begin to think that you have closed for the day, gone out of business or just don't care. We live in a world that expects instant gratification. Be sure you meet your customers' expectations.
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk,
Color affects our livesColors evoke emotions Color communicatesHaving been an artist long before I ever touched a computer I knew instinctively the power different colors had on my emotions. It wasn’t until (over a decade ago) when I decided to combined art with technology that I found out how powerful using the proper colors for you market
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk, but wait to hear the caller's response. It is that person's choice to hold or not. Try not to turn this move into a power play. When you come back on the line, thank the person for holding. If you have to ask the caller to continue to hold, offer to take a number and return the call.
Transferring calls should be done with care. Before you connect the caller to someone else's extension, make sure that person is in and able to help. There is nothing more frustrating than being transferred over and over again and having to retell the same story to a multitude of different people before finding the right one.
Before you send the call to co-worker, give the caller that person's name and number in case there is a disconnect. Better yet, tell the caller who you are and how to reach you if there is a problem. You will have an extremely satisfied customer.
Always make an offer of help. It may not be your department, your issue or your job, but if it is the customer's problem, you need to show concern. Never tell the caller " 'I don't know'" or "I can't help you." The best response to a problem is a genuine "Let me see what I can do or who I can find
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