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Atricle Dump - Common Courtesy Isn't So Common - 10 Telephone Blunders
We all lose the battle against the clutter because we do not equip ourselves with the requisite tools. What tools, you may ask in puzzlement? The tools that will help you organize yourself and discipline the paper that pours into your office. Oh yeah? What are they? You ask. Well, I had those questions too, till I discovered the wonderful power of using office accessories for doing my job. It helped me win the war against the paper regime and establish total control over my business.Here is what I did. I purchased two desk trays to help me clean my desk. The first one I labeled inbox and the other outbox. I decided to put everything that came in into the inbox and everything I disposed into the 'outbox'. That took some time to become an established habit, but in the end, I achieved what I set out to do. The paper on my desk became more disciplined and the chaos reduced gradually until there was none. My friends who mocked my efforts soon followed suit and the office began to take on an appearance of neatness a
* No Call Back
I am referring to calls from a co-worker, business associate,
vendor, or someone with which you have a standing
business relationship. The
If you ask the owner of a successful re-seller or importer company to identify their biggest challenge, their common answer will be: lack of working capital. Working capital is the lifeblood of all resellers and importers, enabling them to pay suppliers and allowing them to grow their businesses. Many times, their ability to grow is directly linked to their access to working capital.So, where do re-sellers that wish to take their businesses to the next level go to get working capital? The bank? Unlikely, as banks are tough sources of business financing. To qualify for a business loan you'll usually need to provide reports showing three years worth of profitable operations - and - the owner will need to have a spotless credit record. Oh, and if you are a startup, don't bother. Few banks will provide working capital to startups.Are there any alternate options? Fortunately, the answer is yes. Purchase order financing (commonly known as po funding) is a great source of financing for startups and growing companies that
Common Sense
Common sense and logic aren’t so common. Common sense
says solid telephone skills cannot be taken for granted and
shows our customers we value them and their business.
Here are some common telephone blunders and common
sense solutions to keep your company on track. Even if you
have been guilty of practicing some or all of these blunders,
take charge now and reshape your focus to create a
customer-focused organization.
* No Call Back
I am referring to calls from a co-worker, business associate,
vendor, or someone with which you have a standing
business relationship. The
Employee motivation is probably the most important single manageable factor for success and profitability of all the facets of specialty store retailing. It is too vital to be handled on a hit or miss basis, depending on the whim or spirit that stirs the store owner or manager from time to time.To be effective, employee motivation must be promoted on a day-to-day, month-to-month basis. It is a function that can and will pay enormous dividends.There are almost as many effective ways of motivating employees as there are ways of enticing customers into your store. Of course, there are also innumerable ways to "turn off" your associates and it is equally important to recognize these poor practices so they can be avoided. A disgruntled salesperson is unlikely to present a shining countenance to a prospective customer.Some store owners and/or managers prefer to drive rather than lead and this manifests itself in a tense and uneasy store atmosphere. Fear destroys confidence as well as pride in one's place of
Common Sense
Common sense and logic aren’t so common. Common sense
says solid telephone skills cannot be taken for granted and
shows our customers we value them and their business.
Here are some common telephone blunders and common
sense solutions to keep your company on track. Even if you
have been guilty of practicing some or all of these blunders,
take charge now and reshape your focus to create a
customer-focused organization.
* No Call Back
I am referring to calls from a co-worker, business associate,
vendor, or someone with which you have a standing
business relationship. The
I have a great Callaway jacket – what do I like best about it? It has my website embroidered on it – a subtle yet distinct JVWisdom.com.Anything that is customized or personalized suddenly becomes very much more valuable. We like our own names and our company names and our sports team names, don’t we? So when we customize a product or service for an industry or a specific business, we create massive increased value at very little cost.You can private label an innocuous shampoo for a good hair salon and make serious money. You can make a seminar or sales training program industry specific and sell ten times as many. I was recently talking with someone who created exercise DVD’s. How about making one for seniors, one for travelers, one for children, one for ladies, one for teens, one for busy executives… then market each one through the marketing and distribution channels reaching that particular demographic? For example, you would Joint Venture with seniors publications and clubs, AARP and seniors tours to reach se
Common Sense
Common sense and logic aren’t so common. Common sense
says solid telephone skills cannot be taken for granted and
shows our customers we value them and their business.
Here are some common telephone blunders and common
sense solutions to keep your company on track. Even if you
have been guilty of practicing some or all of these blunders,
take charge now and reshape your focus to create a
customer-focused organization.
* No Call Back
I am referring to calls from a co-worker, business associate,
vendor, or someone with which you have a standing
business relationship. The
Morale is deceptively important in the running of an efficient call center. The reason it is deceptive is because while most bosses acknowledge the relationship between morale and productivity, few call center bosses are able to accurately pin down a decrease in productivity as being directly related to a lowered morale. The reason it is important is the same; namely that a higher morale means happier workers, which in turn leads to an overall increase in call center productivity.What does it mean to have high productivity in a call center? Well for starters it means a higher level of customer focus, as call center agents with higher morale are going to sound more pleasant over the phone. It is human nature to unconsciously let feelings show through and in a job that involves a large amount of telephone conversation, it becomes easy to see how an unhappy worker can result in customer complaints and unnecessary headache further on down the road.More than just customer focus, high morale in a specific worker can
* No Call Back
I am referring to calls from a co-worker, business associate,
vendor, or someone with which you have a standing
business relationship. The
The CEO of a worldwide business asked me to help him develop a talk he planned to give to several hundred of his top executives. He said, "I feel as if I'm Daniel going into the lion's den."Indeed, it was the business equivalent of a lion's den that he was entering. Hired from a competing firm, he was a stranger to the company, a company hobbled by declining market share and bad morale caused by the arbitrary actions of the previous CEO, an isolated dictator."This is the first time most of them will see and hear me," he said. "I'll give a presentation on the state of the business.""Hold on," I said. "Don't give a presentation. Give a Leadership Talk instead."There is a difference, I explained, between a presentation/speech and a Leadership Talk. A presentation/speech communicates information, but a Leadership Talk not only communicates information but makes a deep, emotional, human connection with the audience.Most leaders give presentations and speeches most of the time when they should
* No Call Back
I am referring to calls from a co-worker, business associate,
vendor, or someone with which you have a standing
business relationship. The reasons people choose not to
return a call may include the following:
- “I don’t have any new information to share.”
- “I’m waiting for so-and-so to return my call or answer my e-
mail.”
- “I don’t have a need for this service right now.” (Though I
may in the future).
- “I’m not the person with whom they need to speak.”
- “I haven’t made a decision yet.”
Unfortunately, when you realize you were negligent and overdue for a call back, panic and embarrassment set in and you feel it’s easier to duck, dodge, and dance around rather than make the call. This only compounds the problem and doesn’t alleviate your uneasiness.
The solution is to pick up the phone. Begin by apologizing for not calling back. Do not make excuses such as, “I was busy.” Instead, be honest and forthright, which goes a long way to building and maintaining solid business relationships and your reputation. Next, proceed to resolve the business at hand. In the future, begin with the positive intention of answering calls in a timely fashion. If you don’t have a
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