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    The Police Debates
    When a senior officer of the Singapore Police Force (SPF) asked for my opinion about service improvement, mindset training and new technology, I became curious.I did some detective work of my own and discovered the SPF holds internal debates on provocative service questions. It’s one of t
    ided attempt (and interpretation) of modesty.

    If you have just done someone a favor, and they are expressing their gratitude, here are some examples of things you can say to undermine yourself:

    • "It was nothing really"
    • The House Cleaning Business Startup Manual - Part IV
      House cleaning alone might be limiting your business success. Eventually the market is too saturated if you have many competitors. Or there are just not enough customers with income high enough to spend parts of it on the luxury having someone else clean their house. So, what can you do to put y
    Sometimes we miss out on the sale because we are our own worst enemy; we do not realize that all we need to do to succeed is get out of our own way! Here are three things you can focus on to improve your sales results:

    1)Tune into your clients' needs and remember that first, and foremost, your buyer is after a solution.

    Customers do not want to buy something that does not work, or something they do not like. So, first and foremost, the buyer wants a solution then she'll decide if it's value for money.

    If you are the salesperson and the deal is uppermost in your mind remember to put that thought to the back of your mind and solve your customer's problem first. Price is more important in the mind of the seller than the buyer.

    2) Be proud of what you do and accept the fact some people think you are brilliant.

    I know of several people who unintentionally diminish their value in a misguided attempt (and interpretation) of modesty.

    If you have just done someone a favor, and they are expressing their gratitude, here are some examples of things you can say to undermine yourself:

    • "It was nothing really"
    • Which is Better: Repeat Business or Adding New Customers? - Part 2 of 2
      Recently we asked which was more important: new customer growth or repeat business?The answer depends on your business goals. If you want fast-paced quantum growth, you should concentrate energy on adding new customers. But if your goals are more incremental - if you envision continual o your clients' needs and remember that first, and foremost, your buyer is after a solution.

      Customers do not want to buy something that does not work, or something they do not like. So, first and foremost, the buyer wants a solution then she'll decide if it's value for money.

      If you are the salesperson and the deal is uppermost in your mind remember to put that thought to the back of your mind and solve your customer's problem first. Price is more important in the mind of the seller than the buyer.

      2) Be proud of what you do and accept the fact some people think you are brilliant.

      I know of several people who unintentionally diminish their value in a misguided attempt (and interpretation) of modesty.

      If you have just done someone a favor, and they are expressing their gratitude, here are some examples of things you can say to undermine yourself:

      • "It was nothing really"
      • How to Remove Opposition from Your Organization
        After Solomon became king, he followed the instructions of his father, King David, to eliminate all his foes. This episode is record in 1st Kings 2:1 - 2:46 of the bible. Politically, it was an astute thing for a leader to do in order to become more powerful. He eliminated his oppositions by kil buyer wants a solution then she'll decide if it's value for money.

        If you are the salesperson and the deal is uppermost in your mind remember to put that thought to the back of your mind and solve your customer's problem first. Price is more important in the mind of the seller than the buyer.

        2) Be proud of what you do and accept the fact some people think you are brilliant.

        I know of several people who unintentionally diminish their value in a misguided attempt (and interpretation) of modesty.

        If you have just done someone a favor, and they are expressing their gratitude, here are some examples of things you can say to undermine yourself:

        • "It was nothing really"
        • Same Stuff - Different Day?
          Any time is a good time to sell creatively. Uncertain economic times are an excellent time to sell creatively. And, poor economic times require that salespeople sell creatively. What exactly do I mean when I say sell creatively? When you look at the sales process, there are six major pieces: ore important in the mind of the seller than the buyer.

          2) Be proud of what you do and accept the fact some people think you are brilliant.

          I know of several people who unintentionally diminish their value in a misguided attempt (and interpretation) of modesty.

          If you have just done someone a favor, and they are expressing their gratitude, here are some examples of things you can say to undermine yourself:

          • "It was nothing really"
          • Customer Service -- Do Warm Cookies, USA Today and Lobby Coffee Really Make a Difference
            Relationship EquityThis is a term used frequently in industrial sales. It means exactly the same thing that we refer to when we discuss customer loyalty in the hospitality industry. Believe it or not there are many other common best practices that are all intended to help reach the commonided attempt (and interpretation) of modesty.

            If you have just done someone a favor, and they are expressing their gratitude, here are some examples of things you can say to undermine yourself:

            • "It was nothing really"
            • "Any fool can do it"
            • "It only took a few minutes" [when it took much longer]

            As soon as the magician has shown you how he did the trick, the magic disappears and you are no longer impressed because now you know anyone could do it.

            If someone is grateful for what you did, accept their praise (and money) without discrediting what you did. If they thought that what you did was magic let it remain that way. Just say: Thank you.

            3) Do not take every thing personally; never fear rejection.

            Rejection is a fact of life. Sometimes you get to be the rejecter, other times you are the rejectee; but in either case, life goes on.

            What did you do last time you bought a car? Did you buy the first one you looked at, or did you look around a bit, read the papers, surf the internet and get your 'eye' in on price? Would you get more than one quote if you were printing a large run of brochures to drop in letter boxes in

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