If you have asked yourself these questions over and over again, I have very comforting news for you. You can have a dream team. Like all relationships, it takes time to build a team but it can be done and much easier than you think.

You must brace yourself for what is about to be shared with you. Remember, you are being given help and not raked over the coals. What is common knowledge about most highly educated professionals is, they have academic know-how and special gifts and talents as it relates to their training. What is lacking are leadership and management skills. The flow of leadership and management is vertical. It begins at the top and flows to a receptive team. The team is receptive because they are intimately aware of several things in the decision-making process: The best interest of the company, the customers/clients or patient’s and their best interest have all being considered.

Your staffing woes are due vastly in part to lack of strong management. From here forward, I’ll use management and leadership, interchangeably. Management is not entirely relegated to a person. This comes as a surprise to you, does it not? Do not think this means you can layoff your Office Manager or Department Managers in the near future. You will need them, along with your team, to turn things around. How will this be done? You are wondering. It is accomplished through “systems."Well, what are systems? You ask. American Heritage Dictionary cited nine definitions of which three were more closely related for our purpose. System is defined as:

1. An organized set of interrelated ideas or principles.
2. A condition of harmonious, order
   Crazy Like a Fox, Persuasive Like a Weasel
   In earlier articles we wrote about the power of using hidden commands in normal conversation to increase sales, convince others to do something or to accept your ideas. This is often done by separating out a simple command or suggestion by pausing, stating the command in a different tone of voice, then resuming normal conversation.For example, when selling a car you might say, “This car gets 30 miles per gallon on the highway, which you’ll notice when you (pause) take it for a test drive. You’ll also notice that ….Another way to insert a command into conversation is to use what are called Weasel Words. These phras
   a dream team. Like all relationships, it takes time to build a team but it can be done and much easier than you think.

   You must brace yourself for what is about to be shared with you. Remember, you are being given help and not raked over the coals. What is common knowledge about most highly educated professionals is, they have academic know-how and special gifts and talents as it relates to their training. What is lacking are leadership and management skills. The flow of leadership and management is vertical. It begins at the top and flows to a receptive team. The team is receptive because they are intimately aware of several things in the decision-making process: The best interest of the company, the customers/clients or patient’s and their best interest have all being considered.

   Your staffing woes are due vastly in part to lack of strong management. From here forward, I’ll use management and leadership, interchangeably. Management is not entirely relegated to a person. This comes as a surprise to you, does it not? Do not think this means you can layoff your Office Manager or Department Managers in the near future. You will need them, along with your team, to turn things around. How will this be done? You are wondering. It is accomplished through “systems."Well, what are systems? You ask. American Heritage Dictionary cited nine definitions of which three were more closely related for our purpose. System is defined as:

   1. An organized set of interrelated ideas or principles.
   2. A condition of harmonious, orde
      Benefits of Mystery Shopping For Secret Shoppers
      Mystery shoppers are people who are hired to scrutinize employees, products and customer services of any organization. The benefits that they get from mystery shopping are:They enjoy doing a job that's fun and frolic.Mystery shoppers shop because they enjoy doing that. Mystery shoppers visit not just the stores but the restaurants and hotels too. They are supposed to evaluate products like food, drinks, spa and gym. It's obvious that they have to use the products in order to assess them. They get their money that they had spent on eating, back. To top it all they get some bucks for doing this job. Quite often, they
      lates to their training. What is lacking are leadership and management skills. The flow of leadership and management is vertical. It begins at the top and flows to a receptive team. The team is receptive because they are intimately aware of several things in the decision-making process: The best interest of the company, the customers/clients or patient’s and their best interest have all being considered.

      Your staffing woes are due vastly in part to lack of strong management. From here forward, I’ll use management and leadership, interchangeably. Management is not entirely relegated to a person. This comes as a surprise to you, does it not? Do not think this means you can layoff your Office Manager or Department Managers in the near future. You will need them, along with your team, to turn things around. How will this be done? You are wondering. It is accomplished through “systems."Well, what are systems? You ask. American Heritage Dictionary cited nine definitions of which three were more closely related for our purpose. System is defined as:

      1. An organized set of interrelated ideas or principles.
      2. A condition of harmonious, orde
         The Deal Really Could Be A Steal
         There are many ways to get a deal these days, but before you give in to the temptation to jump on board thinking you are saving a lot of money, consider things in perspective. If someone walked up to you wearing a trench coat offering a deal on an expensive watch, your instincts would tell you it is most likely stolen. If you bought it anyway, you would be just as guilty as the thief.When you are dealing with the Internet, the guys in trench coats can put up a respectable looking site and make themselves look just like a fine jeweler. If their prices are about the same as everyone else, then it may be harder to spot the fra
         eing considered.

         Your staffing woes are due vastly in part to lack of strong management. From here forward, I’ll use management and leadership, interchangeably. Management is not entirely relegated to a person. This comes as a surprise to you, does it not? Do not think this means you can layoff your Office Manager or Department Managers in the near future. You will need them, along with your team, to turn things around. How will this be done? You are wondering. It is accomplished through “systems."Well, what are systems? You ask. American Heritage Dictionary cited nine definitions of which three were more closely related for our purpose. System is defined as:

         1. An organized set of interrelated ideas or principles.
         2. A condition of harmonious, orde
            Master Responding to Selection Criteria and Win Your Next Job!
            As a human resources specialist for many years, I've seen it all when it comes to job applications. Most disheartening were those applications in which applicants had not addressed the specified selection criteria ... they went straight into the 'no' pile. In many cases, it was obvious from accompanying documents like the cover letter and resume, that the applicants were intelligent, experienced people who may have been good hires. However, as they hadn't addressed the selection criteria, they had disqualified themselves from further processing. In fact, an applicant has only to miss one selection criterion to be disqualified from
            with your team, to turn things around. How will this be done? You are wondering. It is accomplished through “systems."Well, what are systems? You ask. American Heritage Dictionary cited nine definitions of which three were more closely related for our purpose. System is defined as:
            1. An organized set of interrelated ideas or principles.
            2. A condition of harmonious, orderly interaction.
            3. An organized and coordinated method; a procedure.

            I especially like definition #2. One would expect organization and coordination but in building a dream team, there must be harmonious, orderly interaction. The organized set of interrelated ideas begins with the company’s mission, vision, and goals. What follows are job descriptions and functions. Systems are written to cover procedural day-to-day tasks and are in place to take care of hypothetical events not expected to occur, or emergencies. We know Murphy’s Law and what it states.

            Systems also include scripting. There is no fear of having a team of robots but uniformity and an organized set of interrelated ideas. Everyone on the team must say the same things to help establish the company as one of excellence. As a consumer or patient, there is little less frustrating than being told several different answers to the same question; and finally being told the truth: “I’m sorry Ma’am, I don’t know." Systems that include scripting put everyone at the same skill-level. No one knows any more than the other because everyone knows everything pertaining to the operation of his or her company. In Dentistry, this would differ between the business staff and clinical staff but if you implement cross training of the team in the system, the same applies to you.

            Can you see how your frustrations and staffing woes become practically nonexistent? One staff member is no more valuable than the other. The “show doesn’t stop" because one person is threat