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  • Atricle Dump - Don't Treat Declined Credit Card Orders as Dead-beat Customers! It's Costing You

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    What do you do when you check your daily transactions report and you notice a declined order? While recently on the phone with a good friend that markets on the Internet he mentioned that he’s never thought anything on the subject. “If their card was declined during processing, there’s nothing we can do about that” was his take on things. We may be friends, but I don’t share that attitude.

    There could be several reasons why an order was declined, one of which could be a glitch in your processing system. Oh-No! Not our system, we have the most high-tech system possibly available…don’t we all wish. Why not give the customer a second chance to make the purchase? All it takes is about 1 minute to send them an email to try and figure out what the problem was and that 2 minutes could result in a sale.

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    et he mentioned that he’s never thought anything on the subject. “If their card was declined during processing, there’s nothing we can do about that” was his take on things. We may be friends, but I don’t share that attitude.

    There could be several reasons why an order was declined, one of which could be a glitch in your processing system. Oh-No! Not our system, we have the most high-tech system possibly available…don’t we all wish. Why not give the customer a second chance to make the purchase? All it takes is about 1 minute to send them an email to try and figure out what the problem was and that 2 minutes could result in a sale.

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    hings. We may be friends, but I don’t share that attitude.

    There could be several reasons why an order was declined, one of which could be a glitch in your processing system. Oh-No! Not our system, we have the most high-tech system possibly available…don’t we all wish. Why not give the customer a second chance to make the purchase? All it takes is about 1 minute to send them an email to try and figure out what the problem was and that 2 minutes could result in a sale.

    Here is an examp

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    ssing system. Oh-No! Not our system, we have the most high-tech system possibly available…don’t we all wish. Why not give the customer a second chance to make the purchase? All it takes is about 1 minute to send them an email to try and figure out what the problem was and that 2 minutes could result in a sale.

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    hase? All it takes is about 1 minute to send them an email to try and figure out what the problem was and that 2 minutes could result in a sale.

    Here is an example of a template we use to send out such an email if we received a declined order.

    Email Example:

    Subject : Recent Order Problems

    Hello ,

    While reviewing our recent transactions, it came to our attention that your attempt to order PRODUCT XYZ123 using your credit card was not successful. We apologize for any inconvenience our online order form may have caused.

    The most common cause of a failed credit card purchase attempt, is that the credit card numbers were not entered correctly. When entering your card number, make sure you do so, like this, to avoid errors: 1234567812345678

    If you attempt to enter spaces 1234 56

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