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  • Atricle Dump - Small Business Spoiler - Procrastination

    Make Customer Satisfaction a Company-Wide Focus
    “You’re in good hands.” “Leave the driving to us.” “It’s your store.” “Helping make your life easier.” “We’re in your corner.” We’ve heard all the slogans: companies promise to treat their customers like royalty. Everyone claims to have superior customer service. But does everyone deliver? A RightNow Technologies survey named poor customer service as the #1 reason people stop doing business with a company. It’s clear that for many companies, customer service never transforms from a slogan into a way of doing business.Customer service is an endangered species in today’s business environment. This fact is not just a constant annoyance to consumers; it also presents a great opportunity for any business that wants to separate itself from its competitors. But you’ll need more than a catchy slogan to make your compa
    ways of looking at it will make it more manageable/attainable? What support/help is available?

    Procrastination means you never have to commit to an action, make a mistake, fail/succeed, take a stand on reaching a goal (take responsibility to make things happen) change your life or yourself. You may make some progress, but continue to hold yourself back. Progress occurs at a controlled, manageable pace, enough to keep you interested and wanting more - but always short of reaching your heart’s full desire. Like eating fast food vs. sitting down to a feast.

    Are you a procrastinator? How is procrastination impacting your business success?

    Consider the following questions:

    • What are the mechanisms/reasons/excuses you use to block your success? – i.e. overpromising/underdelivering, time management, poor marke
      Send Your Freelance Career Through the Roof With Online Job Banks: Part I, Finding the Jobs
      When I started freelancing, I had great experience and solid skills, but very little in my portfolio to help me get work. Rather than wallow in self-pity of the “I’ll never be a successful freelancer!” nature, I built up my business -- and my résumé -- with jobs I found on Craigslist. Now that I’ve got several years of freelance experience under my belt and some regular clients, I still use CL when my calendar is empty, and even sometimes when it’s not.I hear a lot of freelancers complain that CL jobs are all low-paying and, thus, a waste of their time. Frankly, a lot of them are -- but not all of them. I do only CL jobs that pay well. My very first one was for $40 an hour, and that’s the absolute lowest I’ve ever gone. Since then, they’ve been mostly in the r
      One of the most common issues that comes up for business owners is procrastination -wasting time, putting obstacles in the way of taking action towards goals, making excuses for delays, creating confusion/busyness etc. Procrastination is a self-defeating behavior.

      I believe that as human beings, we are adept in creating convincing language that allows us to rationalize an action or non-action to ourselves and others. We become masterful in presenting a logical sounding viewpoint that successfully defends our position to procrastinate. In this way, we give ourselves permission to step into avoidance, despite the results we say we want!

      Having a game plan with action steps can foster procrastination. Over time we develop an automatic patterned response to change, convinced that what we are doing is moving us forward. In reality, we’re just playing the same old game, creating the illusion of moving forward. Bottom line – get real, get honest with yourself.

      As a small business owner do you:

      1. Keep saying you’re going to do something and don’t follow through? Saying one thing and doing something else? The intended action continues to exist in the future as a goal, always out of reach without being fully actualized. The dangling carrot.

      2. Prioritize other things first before you can get to what you say you really want? Somehow the starting time keeps getting pushed back. Are you a yesbutter? Yes, I want this but.. Yes I’m excited to get going on this, but… yes but…, yes but

      3. Overextend (over commit) so much of your time you never quite get to some things because you’re too busy? Some people think scheduling is just a time management problem. In actuality, it’s about making better decisions in how you allocate your time. What do you always manage to fit in despite all the busyness?

      I could go on citing examples.

      Working with more than 1500 people over the last 17 years, I have often found fear at the root of procrastination. Fear of failure/success, change, unknown, can be power-full drivers to avoid taking action. The first hurdle to address may be in recognizing patterns of procrastination. People can become so proficient in rationalizing avoidance they lack the clarity to see the creative forms of this behavior. Furthermore; self-defeating behavior is caused by self-defeating attitudes. Identifying internal attitudes and assumptions is a key element in fully dismantling self-defeating behavior.

      Common objections to justify procrastination:

      1. I can't! I'm too fearful! I'm not strong enough! Is that really true? (Or is this your drama?) Can’t??? Try won’t – life is about making choices.

      2. I can't afford to! How often do you use money as an excuse to deny having something you need? Is there a cost to you to NOT take action? If there is a cost, at what point is the cost too high a price to pay? Consider short/long term value for a questionable investment.

      3. I don't have time! How much time is needed to take one step? What changes can you make to open up some time?

      4. Now is not a good time! It’s not the right time! When is? What would the right time look like?

      5. I'm not ready! What needs to change for you to become ready? What does being ready look like?

      6. It's too hard/too big! What smaller steps or ways of looking at it will make it more manageable/attainable? What support/help is available?

      Procrastination means you never have to commit to an action, make a mistake, fail/succeed, take a stand on reaching a goal (take responsibility to make things happen) change your life or yourself. You may make some progress, but continue to hold yourself back. Progress occurs at a controlled, manageable pace, enough to keep you interested and wanting more - but always short of reaching your heart’s full desire. Like eating fast food vs. sitting down to a feast.

      Are you a procrastinator? How is procrastination impacting your business success?

      Consider the following questions:

      • What are the mechanisms/reasons/excuses you use to block your success? – i.e. overpromising/underdelivering, time management, poor market
        7 Ways To Improve Your Small Busines or Professional Practice With Kaizen
        Kaizen is the Japanese philosophy of continual, small improvements. This philosophy is widely attributed as the core factor in almost all successful Japanese corporations.But, although Kaizen is usually thought of in the context of manufacturing, it can also be applied to every industry and even to small businesses and professional practices.But not only can Kaizen produce remarkable changes, the very practice of it involves everyone on your team (employees and vendors alike) to help you achieve your goals. As a team building exercise, it has few equals. Plus, when you involve the whole team, you create a “group intelligence that is greater than the sum of all its parts.Here are some questions you can start asking in order to seek out continual, daily, small improvements in every aspect of your business:
        just playing the same old game, creating the illusion of moving forward. Bottom line – get real, get honest with yourself.

        As a small business owner do you:

        1. Keep saying you’re going to do something and don’t follow through? Saying one thing and doing something else? The intended action continues to exist in the future as a goal, always out of reach without being fully actualized. The dangling carrot.

        2. Prioritize other things first before you can get to what you say you really want? Somehow the starting time keeps getting pushed back. Are you a yesbutter? Yes, I want this but.. Yes I’m excited to get going on this, but… yes but…, yes but

        3. Overextend (over commit) so much of your time you never quite get to some things because you’re too busy? Some people think scheduling is just a time management problem. In actuality, it’s about making better decisions in how you allocate your time. What do you always manage to fit in despite all the busyness?

        I could go on citing examples.

        Working with more than 1500 people over the last 17 years, I have often found fear at the root of procrastination. Fear of failure/success, change, unknown, can be power-full drivers to avoid taking action. The first hurdle to address may be in recognizing patterns of procrastination. People can become so proficient in rationalizing avoidance they lack the clarity to see the creative forms of this behavior. Furthermore; self-defeating behavior is caused by self-defeating attitudes. Identifying internal attitudes and assumptions is a key element in fully dismantling self-defeating behavior.

        Common objections to justify procrastination:

        1. I can't! I'm too fearful! I'm not strong enough! Is that really true? (Or is this your drama?) Can’t??? Try won’t – life is about making choices.

        2. I can't afford to! How often do you use money as an excuse to deny having something you need? Is there a cost to you to NOT take action? If there is a cost, at what point is the cost too high a price to pay? Consider short/long term value for a questionable investment.

        3. I don't have time! How much time is needed to take one step? What changes can you make to open up some time?

        4. Now is not a good time! It’s not the right time! When is? What would the right time look like?

        5. I'm not ready! What needs to change for you to become ready? What does being ready look like?

        6. It's too hard/too big! What smaller steps or ways of looking at it will make it more manageable/attainable? What support/help is available?

        Procrastination means you never have to commit to an action, make a mistake, fail/succeed, take a stand on reaching a goal (take responsibility to make things happen) change your life or yourself. You may make some progress, but continue to hold yourself back. Progress occurs at a controlled, manageable pace, enough to keep you interested and wanting more - but always short of reaching your heart’s full desire. Like eating fast food vs. sitting down to a feast.

        Are you a procrastinator? How is procrastination impacting your business success?

        Consider the following questions:

        • What are the mechanisms/reasons/excuses you use to block your success? – i.e. overpromising/underdelivering, time management, poor marke
          The Road to Pendingville is Paved with Good Intentions
          If you’ve been in sales for any length of time, or have participated is a sales training program, chances are you’ve been taught to look for “buying signals” from your prospects. Buying signals can be important; but they can also easily be misinterpreted. We recently read an article in which the author equates certain statements or requests from your prospect with indication they are ready to buy. For example:- Your prospect repeats a question that has been answered fully. - Your prospect asks for a sample - Your prospect makes “positive noises.” - Your prospect makes “any comment or question about price” - Your prospect asks for references. - Your prospect asks for your guidance or opinion. - Your prospect mentions a negative experience with a previous supplier.Are these buying si
          problem. In actuality, it’s about making better decisions in how you allocate your time. What do you always manage to fit in despite all the busyness?

          I could go on citing examples.

          Working with more than 1500 people over the last 17 years, I have often found fear at the root of procrastination. Fear of failure/success, change, unknown, can be power-full drivers to avoid taking action. The first hurdle to address may be in recognizing patterns of procrastination. People can become so proficient in rationalizing avoidance they lack the clarity to see the creative forms of this behavior. Furthermore; self-defeating behavior is caused by self-defeating attitudes. Identifying internal attitudes and assumptions is a key element in fully dismantling self-defeating behavior.

          Common objections to justify procrastination:

          1. I can't! I'm too fearful! I'm not strong enough! Is that really true? (Or is this your drama?) Can’t??? Try won’t – life is about making choices.

          2. I can't afford to! How often do you use money as an excuse to deny having something you need? Is there a cost to you to NOT take action? If there is a cost, at what point is the cost too high a price to pay? Consider short/long term value for a questionable investment.

          3. I don't have time! How much time is needed to take one step? What changes can you make to open up some time?

          4. Now is not a good time! It’s not the right time! When is? What would the right time look like?

          5. I'm not ready! What needs to change for you to become ready? What does being ready look like?

          6. It's too hard/too big! What smaller steps or ways of looking at it will make it more manageable/attainable? What support/help is available?

          Procrastination means you never have to commit to an action, make a mistake, fail/succeed, take a stand on reaching a goal (take responsibility to make things happen) change your life or yourself. You may make some progress, but continue to hold yourself back. Progress occurs at a controlled, manageable pace, enough to keep you interested and wanting more - but always short of reaching your heart’s full desire. Like eating fast food vs. sitting down to a feast.

          Are you a procrastinator? How is procrastination impacting your business success?

          Consider the following questions:

          • What are the mechanisms/reasons/excuses you use to block your success? – i.e. overpromising/underdelivering, time management, poor marke
            Basic Marketing Principles
            a. Marketing success begins with your attitude or your state of mind towards the marketing process. If you think that marketing is difficult and burdensome, that's exactly how it will be to you.See marketing as a fun thing to do. Believe that your marketing WILL bring you lots of customers. Decide to enjoy the process (you have to do it anyway, so you might as well enjoy it),then go on and have a ball while you're at it!Remember, by marketing your products and services, you are making people aware of something that could be useful for them. Think of it that way - it may help you stop thinking about how uncomfortable you feel about it.To do: Check yourself to see how you feel about marketing. If you feel negatively about it, change the thoughts behind the negative feelings into positive thoughts. Write down
            >

            1. I can't! I'm too fearful! I'm not strong enough! Is that really true? (Or is this your drama?) Can’t??? Try won’t – life is about making choices.

            2. I can't afford to! How often do you use money as an excuse to deny having something you need? Is there a cost to you to NOT take action? If there is a cost, at what point is the cost too high a price to pay? Consider short/long term value for a questionable investment.

            3. I don't have time! How much time is needed to take one step? What changes can you make to open up some time?

            4. Now is not a good time! It’s not the right time! When is? What would the right time look like?

            5. I'm not ready! What needs to change for you to become ready? What does being ready look like?

            6. It's too hard/too big! What smaller steps or ways of looking at it will make it more manageable/attainable? What support/help is available?

            Procrastination means you never have to commit to an action, make a mistake, fail/succeed, take a stand on reaching a goal (take responsibility to make things happen) change your life or yourself. You may make some progress, but continue to hold yourself back. Progress occurs at a controlled, manageable pace, enough to keep you interested and wanting more - but always short of reaching your heart’s full desire. Like eating fast food vs. sitting down to a feast.

            Are you a procrastinator? How is procrastination impacting your business success?

            Consider the following questions:

            • What are the mechanisms/reasons/excuses you use to block your success? – i.e. overpromising/underdelivering, time management, poor marke
              Postage Meters
              Postage meters save money and time on any type of mailing that people need for their business. They can be easily made use of for mail, handouts, or invitations.Postage meters are an excellent way to handle precanceled stamps or sanction imprints, as well as bulk mailing of a business. Individuals can make use of the same postage meter for any of their mail. However a special permit is required in order to be able to use it for bulk mail. Additionally, special markings are required for bulk mailings that must be applied with the meter stamp. Individuals have to visit a local branch of the post office, in order to get the permit that is required, and they also need to find out exactly how are they are suppose to stamp their mail.A lot of business owners have preference for postage meters because of the flexibility
              ways of looking at it will make it more manageable/attainable? What support/help is available?

              Procrastination means you never have to commit to an action, make a mistake, fail/succeed, take a stand on reaching a goal (take responsibility to make things happen) change your life or yourself. You may make some progress, but continue to hold yourself back. Progress occurs at a controlled, manageable pace, enough to keep you interested and wanting more - but always short of reaching your heart’s full desire. Like eating fast food vs. sitting down to a feast.

              Are you a procrastinator? How is procrastination impacting your business success?

              Consider the following questions:

              • What are the mechanisms/reasons/excuses you use to block your success? – i.e. overpromising/underdelivering, time management, poor marketing, negative self-talk?
              • What do you tell myself (and others) to make your procrastinating behavior, okay?
              • Have you really made the decision to be successful?
              • What beliefs do you have about success? Are they true?
              • How will your life change if you change this behavior?
              • Who will you become if you change this behavior?

              In the book, Get Out Of Your Own Way, the authors, Mark Goulston, MD., and Philip Goldberg say “ There are, of course, many reasons why people procrastinate: self-doubt, boredom, fear of failure, the feeling of being unready or unprepared and so on. But these feelings by themselves don’t necessarily lead to procrastination. Often, what tips the scales is going through them alone, with no one to help you, bolster you, or cheer you on.”

              How to stop procrastinating?

              1. The first step is to make a decision to have the success you want. Say “yes!”

              2. Then create the vision you want in detail – paint a picture that excites you to move towards achieving that result. You must have a good marketing/business plan!!!! This is your road map to success.

              3. Begin identifying your action steps and break them down into small steps with timelines.

              4. Design a defensive strategy to deal with your procrastination. Define concrete actions. ie. You have warm business leads but don’t make the calls. One suggestion – make it a game so that making calls might be fun. Be creative.

              5. If you’re a solo-entrepreneur, being a part of a network is critical so you don’t become isolated.

              6. Join a mastermind group or form one.

              7. Need more help to stay motivated and on track? HIRE A COACH!

              One thing I’ve come to know is that people put time and energy into what they love - what’s most important to them. I’ve watched people move mountains, jump over hurdles for something they love – total buy-in. I know when I’m working with a procrastinator or with someone who really wants to move by what they are willing to do and unwilling to accept to get what they want. People who are ready to take action are too excited to wait and are willing to commit to whatever action is needed to reach their goals. If you keep pushing your dreams away by continuing you love affair with procrastination…..it’s your life, it’s your choice.

              Copyright 2003, Lorraine Cohen

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