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Atricle Dump - Saying 'No' Gracefully to Customers and Colleagues
Sales training programs help determine the size of the sales force. The size of the sales force has to be fixed at the optimum level. A number of interrelated considerations are involved like the level of sales expected and the number of sales people needed for generating this sale. Also, there are a minimum number of salespeople needed regardless of the level of sales. A minimum number of salespeople are needed to furnish the required marketing intelligence and costs involved in maintaining the sales force.Some firms try to fix the sales force size first and then structure th
-- You want to please people; you don't want to hurt anyone's feelings.
-- The customer is always right, you can't say no to the customer!
-- It's not polite to say no; if you say no you feel you are being self-centered.
-- You are flattered by the request.
-- You feel like you need the business!
-- You can't think of a nice way to say no fast enough.
--You think there m
“Falling into” a position such as a Virtual Assistant is not how it happens for everyone; I was very lucky. When I was starting out, I didn’t even realize the career path that I was choosing. My husband was working for a small web services firm as head of their web design department. They were often asked if they offered services such as web content writing, editing and proofreading and/or data capturing services for order forms or entry forms. This is where I came in; I had found my niche. I was working from home as a data capturer for a local company. I knew that I had the exp
You: “Well, I don’t think I’d have enough time to prepare. I’m awfully sorry—I wish I could help you!”
Chris: “Your last speech was super—maybe you could just talk some more about that topic? I’d really appreciate it!”
You: “I’m glad you liked it--maybe I could do it…
Chris: “Oh that would be great! Just let me know the title…” ...fade
How might you feel about doing this speech? You might feel stressed or resentful. You might not be at your best when you do the speech. Other work that you’d really like to be doing might suffer.
Now imagine a different response:
You: ”No, I can’t be prepared on such short notice. I know how hard it is to find someone—Alex speaks on a variety of topics and I think she could fill in for you. I’ll give you her number.”
Chris: “Thanks! That will really help.”
This is a win-win-win: Alex gets an opportunity to speak (her specialty), Chris gets a speaker, and you aren’t saddled with a commitment you don’t want--plus, you’ve probably earned some good will from both Alex and Chris. What a difference!
Whether you are saying no to a collaborator asking you to do something, or saying no to a potential client that you really don’t want to have, the ability to say no gracefully is a key skill when you are in business as a solo entrepreneur. Here are four quick steps to learning this skill:
1. Understand the reasons you say "yes", even when you don't really want to. Here are some common reasons; which ones apply to you?
-- You want to please people; you don't want to hurt anyone's feelings.
-- The customer is always right, you can't say no to the customer!
-- It's not polite to say no; if you say no you feel you are being self-centered.
-- You are flattered by the request.
-- You feel like you need the business!
-- You can't think of a nice way to say no fast enough.
--You think there mi
The South Carolina State Agency that oversees the collection and reporting of State income taxes deducted from payroll checks is:Department of Revenue P.O. Box 125 Columbia, SC 29214 (803) 898-5300 www.sctax.orgSouth Carolina allows you to use the Federal W-4 form to calculate state income tax withholding.Not all states allow salary reductions made under Section 125 cafeteria plans or 401(k) to be treated in the same manner as the IRS code allows. In South Carolina cafeteria plans are not taxable for income tax calculation; not taxable for unemployment
You: “I’m glad you liked it--maybe I could do it…
Chris: “Oh that would be great! Just let me know the title…” ...fade
How might you feel about doing this speech? You might feel stressed or resentful. You might not be at your best when you do the speech. Other work that you’d really like to be doing might suffer.
Now imagine a different response:
You: ”No, I can’t be prepared on such short notice. I know how hard it is to find someone—Alex speaks on a variety of topics and I think she could fill in for you. I’ll give you her number.”
Chris: “Thanks! That will really help.”
This is a win-win-win: Alex gets an opportunity to speak (her specialty), Chris gets a speaker, and you aren’t saddled with a commitment you don’t want--plus, you’ve probably earned some good will from both Alex and Chris. What a difference!
Whether you are saying no to a collaborator asking you to do something, or saying no to a potential client that you really don’t want to have, the ability to say no gracefully is a key skill when you are in business as a solo entrepreneur. Here are four quick steps to learning this skill:
1. Understand the reasons you say "yes", even when you don't really want to. Here are some common reasons; which ones apply to you?
-- You want to please people; you don't want to hurt anyone's feelings.
-- The customer is always right, you can't say no to the customer!
-- It's not polite to say no; if you say no you feel you are being self-centered.
-- You are flattered by the request.
-- You feel like you need the business!
-- You can't think of a nice way to say no fast enough.
--You think there m
People make up your business. Without them, there would be no products, communication, management, or customers. Those who work within the company (internal customers) need to have a clear understanding of their roles, and how their actions affect operations and external customers. Without this clear understanding, they will view their actions as isolated incidents, which have little or no affect on the big picture.Finding what it takes to effectively communicate the importance of company roles is paramount to an organization’s success with its staff and its external custome
You: ”No, I can’t be prepared on such short notice. I know how hard it is to find someone—Alex speaks on a variety of topics and I think she could fill in for you. I’ll give you her number.”
Chris: “Thanks! That will really help.”
This is a win-win-win: Alex gets an opportunity to speak (her specialty), Chris gets a speaker, and you aren’t saddled with a commitment you don’t want--plus, you’ve probably earned some good will from both Alex and Chris. What a difference!
Whether you are saying no to a collaborator asking you to do something, or saying no to a potential client that you really don’t want to have, the ability to say no gracefully is a key skill when you are in business as a solo entrepreneur. Here are four quick steps to learning this skill:
1. Understand the reasons you say "yes", even when you don't really want to. Here are some common reasons; which ones apply to you?
-- You want to please people; you don't want to hurt anyone's feelings.
-- The customer is always right, you can't say no to the customer!
-- It's not polite to say no; if you say no you feel you are being self-centered.
-- You are flattered by the request.
-- You feel like you need the business!
-- You can't think of a nice way to say no fast enough.
--You think there m
Job loss can be extremely painful because we have to start over and create a new identity. Clients tell me their feelings are similar to what they experienced during a bitter divorce -- a special form of the midlife crisis.Losing a career or business can also be a source of grief, anger and frustration. Starting a new business is an end as well as a beginnig. You may feel as though you are getting a divorce after a twenty-year marriage. Here's why.1. Sometimes the career leaves you. The field wants "younger people." Or you have to change in ways that violate yo
Whether you are saying no to a collaborator asking you to do something, or saying no to a potential client that you really don’t want to have, the ability to say no gracefully is a key skill when you are in business as a solo entrepreneur. Here are four quick steps to learning this skill:
1. Understand the reasons you say "yes", even when you don't really want to. Here are some common reasons; which ones apply to you?
-- You want to please people; you don't want to hurt anyone's feelings.
-- The customer is always right, you can't say no to the customer!
-- It's not polite to say no; if you say no you feel you are being self-centered.
-- You are flattered by the request.
-- You feel like you need the business!
-- You can't think of a nice way to say no fast enough.
--You think there m
Business lead lists can be classified into a number of categories. They can be based on the various characteristics of the customers, such as age, sex and education. They can also be based on the geographical and other characteristics of the markets.Segmentation based on region, continent, country, state and climate of the area comes under geographic segmentation. Segmentation based on age of the customer, sex, family size, race, religion, occupation and income level comes under demographic segmentation.To consider an example, marketers have segmented the market for cons
-- You want to please people; you don't want to hurt anyone's feelings.
-- The customer is always right, you can't say no to the customer!
-- It's not polite to say no; if you say no you feel you are being self-centered.
-- You are flattered by the request.
-- You feel like you need the business!
-- You can't think of a nice way to say no fast enough.
--You think there might be other unforeseen negative consequences if you say no.
2. Recognize the good things that can come out of saying "no":
-- You have more opportunities to say "yes" to the right customer.
-- You have more time to do the things you *want* to do.
-- Saying no expresses how you *really* feel. You are taking responsibility for your own feelings and letting others take responsibility for theirs.
-- Someone else who really wants this customer's business, has a chance to get it
3. Learn how to say "no" gracefully:
-- "No, I can't do that." Don't beat around the bush-put "no" right upfront.
-- Use non-verbal cues to underscore the "no"-shake your head; use a firm and direct voice, use eye-contact.
-- Add an explanation if you want, but don't apologize: "I have another commitment." - even if that commitment is to yourself!
-- Be empathetic if the situation calls for it: "I know how hard it is to find a tax-preparer at this time of year."
-- Recommend an alternative if one is available: "Let me refer you to..."
-- If you're not sure, it's always OK to ask for more time to think it over!
4. Practice your new skill:
-- Rehearse ahead of time if you think it will help. Role play with your business coach or a friend or colleague.
-- Choose a low-risk situation first. Practice on your significant other, family, friends. Or practice on strangers, if that's easier for you: the salesclerk who wants to sell you one more thing, the telemarketer calling at dinner.
-- Work your way up to friendly clients. They are likely to appreciate the boundaries you are setting!
-- When you have the courage to fire that client who hasn't paid and makes unreasonable demands-you'll know you've mastered saying "NO!" (Hint: refe
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