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  • Atricle Dump - Strategic Planning - Pitfalls in Implementation

    Enroll in the School of Failure
    One of the keys to really successful people is they see “failure” as a learning experience. I have asked several wealthy and successful people what is key to their attitude and many respond, “Make more mistakes faster”. That is the quickest way to learn which way you need to go.I have experienced this several times in a high-end custom truck manufacturing company I own. We have found it quicker, easier and in the long run cheaper to just buy whatever parts we think may work and just try them out.In the beginning we would ask “experts” about what to do and their typical answer was it could not be done. We would search out other experts and again their answers where often not helpful. Eventually we just started doing it. In many cases the “experts” were correct. That one approach didn’t work but by doing it we were able to find methods that did work. The end result was creating a truck that is years ahead of our competition.I often think of Henry Ford and his quest to get a V8 built and eventually he did get it but only after every expert he talked to said it was impossible. They just kept experimenting until it worked.
    th of these outlooks into one company, but you are just as likely to end up with a train wreck.

    The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list.

    5. The plan attempts too much too quickly

    This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right?

    Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Everyone in your company is likely to know your company's objectives if you only have four or five. If you have forty-two (we call this a ''laundry list''), chances are no one will know most of them, and few will even care. This is not because your employees are bad - rather, it's because it's not humanly possible for a group of people to remember and properly prioritize forty-two objectives.

    The solution for this issue is simple, but often difficult.

    8 Steps to a Winning Interview
    Do you want to ace the interview? Here are 8 simple steps you can take that can put you on the fast track to a winning job interview.1. Research the company beforehand. Even before you apply for a job at any company, you should investigate them. Is this a company you would want to work for? Know exactly why it is. If not, then why are you there? Research also reduces the possibility of embarrassing questions on your part. Learn the company's products or services, their size and annual revenues (if they are a public company).Go to their website and check out their current press releases. You can extract some good nuggets here by finding out what products they've just introduced, what success stories they're promoting and their most recent stock performance and growth projections. Many challenges the company may be faced with could be couched in these little releases and it's good for you to use this to your advantage during the interview. You want to present yourself as informed and prepared.2. Have answers ready for these 5 questions: Every interviewer is going to want answers to these 5 questions in order to
    In our strategic planning work, we often work with companies who have tried strategic planning before. Almost inevitably, the companies we meet were disappointed in the results they got before using Simplified Strategic Planning. While some of these disappointments can be attributed to poor strategy or process issues, many - perhaps a third - were disappointed because the plan failed to lead to good implementation of the strategy.

    This is a shame, because your management team puts some of its best thinking into your strategic plans. Often, the team is quite excited about the vision portrayed by your strategies. So, how is it that strategic plans are so often poorly implemented?

    In our experience, there are five main root causes of poor implementation. Some of these are very closely linked to each other - that is, it's common to see pairs of this issue operating in tandem. But, ultimately, each of these items, by itself, can torpedo your strategy implementation:

    1. The plan is not linked to implementation

    2. The implementation lacks follow-through

    3. The implementation is given insufficient resources

    4. Managers change their objectives too quickly

    5. The plan attempts too much too quickly

    Let's examine each of these issues, and how to mitigate its negative effects on strategy implementation at your company.

    1. The plan is not linked to implementation

    This one is unfortunately, very common. In many cases, the plan's issues can be traced back to a consultant who wanted to sell each step of the implementation as a separate service, but sometimes, it arises from sheer ignorance of the pitfalls of strategic planning. Many people who attempt strategic planning for the first time assume that once the strategies are written down, the organization has a plan. In a sense, this is true - written strategies are, technically, a plan. Writing your vision down, however, doesn't guarantee that it will come to pass. If it did, we'd all be living in the utopia of the mission statements most of us labored over in the 1980s and 1990s.

    The clearest symptom that a plan isn't linked to implementation is an absence of clear, measurable objectives and related action plans that define, at a fairly low level, who is going to do what, when, how much it will cost and when it will happen. Sometimes this happens when the process stops after identifying strategies and goals, and sometimes the objectives are set, but no action plans are created (often because there are just too many objectives).

    The simplest remedy for this problem, of course, is to follow a process that drives implementation by progressing beyond strategies and goals to measurable objectives and appropriate strategic-level action plans. Yes, this takes more time than the cheap and cheerful one- or two-day retreat that a lot of companies seem to like, but it has such a profound impact on the results generated by the plan that it is time well spent.

    2. The implementation lacks follow-through

    Sometimes, we see companies that do a decent job of linking their strategies to objectives and action plans, but still lose steam in the implementation part of the planning cycle. A lack of follow-through is one of the most common causes of this ''petering out''.

    The best indication of poor follow-through is action plans that haven't been updated since the plan was completed, or perhaps a month or two afterwards. The team set up their implementation plans with good intentions, but then dropped the ball as more urgent activities drove strategy implementation out of their minds. This is common because the very best strategies are never urgent - they are undertaken well ahead of time, because time and money can usually be traded off in strategy implementation. Companies that choose to spend time when they have it - even when the strategic initiative is not urgent - are almost always more efficient.

    To remedy the lack of follow-through requires commitment from the highest level of the management team. If the owner, president, or CEO insists upon a serious, routine periodic review of progress on strategy implementation, it is highly unlikely that your company will drop the ball. Practically speaking, this means you must keep to the monthly monitoring process that we outline in the Simplified Strategic Planning seminar and manual.

    3. The implementation is given insufficient resources

    Another way of stating this is ''implementation is given insufficient priority''. It's not uncommon to see, in a company that is relatively strapped for management resources, that action plan step postponement is a heavily used tool in the management team's time management. It is always easier to postpone a strategic action than, say, to hire a new executive.

    A common symptom of this issue is action plans where many steps are postponed two or three times before completion. Implementation is still progressing, but at a much slower pace than originally intended.

    Fixing this issue isn't always easy. Naturally, if you have the money, adding horsepower to your management team can help. Giving executives clear priorities, especially about the relationship between their routine operational responsibilities and strategic responsibilities, can also help. Finally, be aware that this issue may actually be issue number 5 (the plan attempts too much too quickly) in disguise. It's difficult, if not impossible, to distinguish between trying to do too much and having too little to do it with, because they are essentially two ends of the same stick.

    4. Managers change their objectives too quickly

    In some companies, the main strategy implementation amounts to a kind of corporate ''short attention span''. Many of these companies don't make much headway in their strategy implementation because they are never heading in one direction long enough for the strategy to pick up steam.

    A common symptom of this implementation issue is a company that seems to be perpetually in the middle of dramatic changes. In a company with a sound, consistent strategy, change is occurring, but change tends to flow around the strategy, because the strategy represents a stable, unchanging reality, such as ''Starbucks customers like good coffee in a good environment''.

    Another symptom is the classic ''flavor of the month'' syndrome, where the company shifts direction every month or two based upon the viewpoint of the management guru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck.

    The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list.

    5. The plan attempts too much too quickly

    This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right?

    Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Everyone in your company is likely to know your company's objectives if you only have four or five. If you have forty-two (we call this a ''laundry list''), chances are no one will know most of them, and few will even care. This is not because your employees are bad - rather, it's because it's not humanly possible for a group of people to remember and properly prioritize forty-two objectives.

    The solution for this issue is simple, but often difficult. D

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    tegic planning for the first time assume that once the strategies are written down, the organization has a plan. In a sense, this is true - written strategies are, technically, a plan. Writing your vision down, however, doesn't guarantee that it will come to pass. If it did, we'd all be living in the utopia of the mission statements most of us labored over in the 1980s and 1990s.

    The clearest symptom that a plan isn't linked to implementation is an absence of clear, measurable objectives and related action plans that define, at a fairly low level, who is going to do what, when, how much it will cost and when it will happen. Sometimes this happens when the process stops after identifying strategies and goals, and sometimes the objectives are set, but no action plans are created (often because there are just too many objectives).

    The simplest remedy for this problem, of course, is to follow a process that drives implementation by progressing beyond strategies and goals to measurable objectives and appropriate strategic-level action plans. Yes, this takes more time than the cheap and cheerful one- or two-day retreat that a lot of companies seem to like, but it has such a profound impact on the results generated by the plan that it is time well spent.

    2. The implementation lacks follow-through

    Sometimes, we see companies that do a decent job of linking their strategies to objectives and action plans, but still lose steam in the implementation part of the planning cycle. A lack of follow-through is one of the most common causes of this ''petering out''.

    The best indication of poor follow-through is action plans that haven't been updated since the plan was completed, or perhaps a month or two afterwards. The team set up their implementation plans with good intentions, but then dropped the ball as more urgent activities drove strategy implementation out of their minds. This is common because the very best strategies are never urgent - they are undertaken well ahead of time, because time and money can usually be traded off in strategy implementation. Companies that choose to spend time when they have it - even when the strategic initiative is not urgent - are almost always more efficient.

    To remedy the lack of follow-through requires commitment from the highest level of the management team. If the owner, president, or CEO insists upon a serious, routine periodic review of progress on strategy implementation, it is highly unlikely that your company will drop the ball. Practically speaking, this means you must keep to the monthly monitoring process that we outline in the Simplified Strategic Planning seminar and manual.

    3. The implementation is given insufficient resources

    Another way of stating this is ''implementation is given insufficient priority''. It's not uncommon to see, in a company that is relatively strapped for management resources, that action plan step postponement is a heavily used tool in the management team's time management. It is always easier to postpone a strategic action than, say, to hire a new executive.

    A common symptom of this issue is action plans where many steps are postponed two or three times before completion. Implementation is still progressing, but at a much slower pace than originally intended.

    Fixing this issue isn't always easy. Naturally, if you have the money, adding horsepower to your management team can help. Giving executives clear priorities, especially about the relationship between their routine operational responsibilities and strategic responsibilities, can also help. Finally, be aware that this issue may actually be issue number 5 (the plan attempts too much too quickly) in disguise. It's difficult, if not impossible, to distinguish between trying to do too much and having too little to do it with, because they are essentially two ends of the same stick.

    4. Managers change their objectives too quickly

    In some companies, the main strategy implementation amounts to a kind of corporate ''short attention span''. Many of these companies don't make much headway in their strategy implementation because they are never heading in one direction long enough for the strategy to pick up steam.

    A common symptom of this implementation issue is a company that seems to be perpetually in the middle of dramatic changes. In a company with a sound, consistent strategy, change is occurring, but change tends to flow around the strategy, because the strategy represents a stable, unchanging reality, such as ''Starbucks customers like good coffee in a good environment''.

    Another symptom is the classic ''flavor of the month'' syndrome, where the company shifts direction every month or two based upon the viewpoint of the management guru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck.

    The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list.

    5. The plan attempts too much too quickly

    This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right?

    Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Everyone in your company is likely to know your company's objectives if you only have four or five. If you have forty-two (we call this a ''laundry list''), chances are no one will know most of them, and few will even care. This is not because your employees are bad - rather, it's because it's not humanly possible for a group of people to remember and properly prioritize forty-two objectives.

    The solution for this issue is simple, but often difficult.

    How to Save Money as You Leverage the Power of Great Copy, Marketing and Brand Building
    Like any budget-conscious business owner, you may feel uneasy about spending money on marketing. A few hundred here for website tweaks, a few hundred there for articles... it doesn't take much to swing the other way, from marketing optimist to doubtful, stingy, money-hoarding pessimist... does it!Scrimping on the marketing, cutting back on the copywriting. Failing to keep pushing your name out there. Losing the customer advantage that steady search engine marketing brings.This is what happens when you let your Inner Marketing Miser and Copywriting Curmudgeon get the best of you.You needed complimentary advice and the copywriter came through? Great!A friendly designer took the time to plug you on his blog, for fr^ee? Awesome!It feels so good to know that we have online consultants rooting for us, helping us extend our marketing reach, offering support and guidance when we need it.But as soon as we start talking bank, the friend boundaries grow blurry and we falter.Fees and rates, negotiating project pricing... ah, the dirty words that lend a squirmy feeling of discomfort to your otherwise pl
    ps a month or two afterwards. The team set up their implementation plans with good intentions, but then dropped the ball as more urgent activities drove strategy implementation out of their minds. This is common because the very best strategies are never urgent - they are undertaken well ahead of time, because time and money can usually be traded off in strategy implementation. Companies that choose to spend time when they have it - even when the strategic initiative is not urgent - are almost always more efficient.

    To remedy the lack of follow-through requires commitment from the highest level of the management team. If the owner, president, or CEO insists upon a serious, routine periodic review of progress on strategy implementation, it is highly unlikely that your company will drop the ball. Practically speaking, this means you must keep to the monthly monitoring process that we outline in the Simplified Strategic Planning seminar and manual.

    3. The implementation is given insufficient resources

    Another way of stating this is ''implementation is given insufficient priority''. It's not uncommon to see, in a company that is relatively strapped for management resources, that action plan step postponement is a heavily used tool in the management team's time management. It is always easier to postpone a strategic action than, say, to hire a new executive.

    A common symptom of this issue is action plans where many steps are postponed two or three times before completion. Implementation is still progressing, but at a much slower pace than originally intended.

    Fixing this issue isn't always easy. Naturally, if you have the money, adding horsepower to your management team can help. Giving executives clear priorities, especially about the relationship between their routine operational responsibilities and strategic responsibilities, can also help. Finally, be aware that this issue may actually be issue number 5 (the plan attempts too much too quickly) in disguise. It's difficult, if not impossible, to distinguish between trying to do too much and having too little to do it with, because they are essentially two ends of the same stick.

    4. Managers change their objectives too quickly

    In some companies, the main strategy implementation amounts to a kind of corporate ''short attention span''. Many of these companies don't make much headway in their strategy implementation because they are never heading in one direction long enough for the strategy to pick up steam.

    A common symptom of this implementation issue is a company that seems to be perpetually in the middle of dramatic changes. In a company with a sound, consistent strategy, change is occurring, but change tends to flow around the strategy, because the strategy represents a stable, unchanging reality, such as ''Starbucks customers like good coffee in a good environment''.

    Another symptom is the classic ''flavor of the month'' syndrome, where the company shifts direction every month or two based upon the viewpoint of the management guru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck.

    The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list.

    5. The plan attempts too much too quickly

    This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right?

    Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Everyone in your company is likely to know your company's objectives if you only have four or five. If you have forty-two (we call this a ''laundry list''), chances are no one will know most of them, and few will even care. This is not because your employees are bad - rather, it's because it's not humanly possible for a group of people to remember and properly prioritize forty-two objectives.

    The solution for this issue is simple, but often difficult.

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    Perhaps you're one of those people who think you do better off-the-cuff when it comes to your newsletter. Not for you are the schedules, the folder full of great ideas for upcoming issues, or even a regular template to follow.You're a *free spirit*, you say, creative, and unrestrained by the ordinary bounds of other folks.Hogwash!Let's say you've been called to give a presentation to 10,000 people. Every one of those people in the audience will be ready to hang on your every word, buy the products you promote, and rush up to you afterwards to congratulate you on a job well done.Or, they might just throw tomatoes.Wouldn't you take the time to prepare what you'd say in advance? If you were smart, wouldn't you carefully craft your presentation so you could take advantage of every single second to really drive your message home?A newsletter provides you with an identical *opportunity*. You have the audience, sitting at the ready, waiting to read what you've written.You can either give them something outstanding--something that will have them flocking to your site to buy, email you
    help. Giving executives clear priorities, especially about the relationship between their routine operational responsibilities and strategic responsibilities, can also help. Finally, be aware that this issue may actually be issue number 5 (the plan attempts too much too quickly) in disguise. It's difficult, if not impossible, to distinguish between trying to do too much and having too little to do it with, because they are essentially two ends of the same stick.

    4. Managers change their objectives too quickly

    In some companies, the main strategy implementation amounts to a kind of corporate ''short attention span''. Many of these companies don't make much headway in their strategy implementation because they are never heading in one direction long enough for the strategy to pick up steam.

    A common symptom of this implementation issue is a company that seems to be perpetually in the middle of dramatic changes. In a company with a sound, consistent strategy, change is occurring, but change tends to flow around the strategy, because the strategy represents a stable, unchanging reality, such as ''Starbucks customers like good coffee in a good environment''.

    Another symptom is the classic ''flavor of the month'' syndrome, where the company shifts direction every month or two based upon the viewpoint of the management guru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck.

    The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list.

    5. The plan attempts too much too quickly

    This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right?

    Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Everyone in your company is likely to know your company's objectives if you only have four or five. If you have forty-two (we call this a ''laundry list''), chances are no one will know most of them, and few will even care. This is not because your employees are bad - rather, it's because it's not humanly possible for a group of people to remember and properly prioritize forty-two objectives.

    The solution for this issue is simple, but often difficult.

    Gear Up Your Marketing for Fourth Quarter
    The fourth quarter of each year presents a huge opportunity for many businesses. Consumers often spend more as they prepare for the holidays, and many businesses increase their spending in the fourth quarter as they prepare for the new year.All of this can mean increased sales for you and me... but only if your marketing is effective.So how do you get your marketing in shape? Simple. Set some goals for quarter and create a plan to take you there. The following is a list of some activities that you might want to include as part of your fourth quarter marketing efforts.1. PlanCreate a detailed plan for the next 90 days that includes a huge push for increased sales. Set a sales target for the quarter, look at the work that you have already booked, and then plan where the extra sales you need to reach your target will come from.What marketing activities can you do that will help get you there? What existing clients can you approach for additional work or referrals? How can you increase the size of your network so that more people know about your business and what you do? Make the plan as detail
    th of these outlooks into one company, but you are just as likely to end up with a train wreck.

    The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list.

    5. The plan attempts too much too quickly

    This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right?

    Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Everyone in your company is likely to know your company's objectives if you only have four or five. If you have forty-two (we call this a ''laundry list''), chances are no one will know most of them, and few will even care. This is not because your employees are bad - rather, it's because it's not humanly possible for a group of people to remember and properly prioritize forty-two objectives.

    The solution for this issue is simple, but often difficult. Don't let yourself tackle more objectives than you can handle. If you had trouble with nine last year, try seven this year. In our experience, implementation is optimized somewhere between five and ten objectives, depending on the organization, its culture and resources.

    These are just a few of the most common implementation issues we run into in our work as strategy consultants, assisting companies like your own in strategic planning. It's not exhaustive, but hopefully, as you get out your plans for this year, you will think about taking some of the steps outlined here to improve your implementation.

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