Tags |
|
|
Links |
|
|
Atricle Dump - Managing Your Team (Part 10) - Why Assumptions Are Dangerous
I don't wear eye glasses, at least not yet. Even though I don't wear them, I still understand how glasses affect your sight. I will occasionally put some on, just to see how strange it looks through them. In my case, what I see is all distorted and blurry, but if you talk to people about when they first begin to wear glasses they smile and talk about how clear things became for them once they put on those glasses.Our eye sight changes gradually and our eyes are able to compensate for some time. We begin to accept things being blurry in the distance; t
Now, this is bad enough if left unchecked within the team. Unfortunately, there can also be a tendency to make assumptions about individuals, even groups outside the team.
Immediately establish rapport on cold-calls by matching your prospect's voice qualities - tone, pace, and emotion. Matching the emotion, or mood, of your prospect is key. If you begin your call sounding excited when she is not, you will be immediately branded as a salesperson, and the prospect's guard will be way up. By matching her emotion, you immediately get her thinking "this person is like me". And we all want to talk to people like us. Begin your call with a simple question to verify the prospect's name even though you know who you are calling.
These values drive our belief system which, in turn, influence our behaviours and actions.
Having a set of values is great. What's not so great is when we cannot accept a differing set of values belonging to someone else.
Take a moment, think of your team members or others with whom you are in regular contact. Have there been occasions when you haven't quite understood or totally disagreed with their views or their behaviour?
what was your immediate reaction?
Did you seek clarification, did you try to understand, or did you assume, based on your values and beliefs, that their behaviour was due to................?
The danger with this assumption, any assumption, is that it can lead to bad feeling, resentment, even hostility when we start to voice these assumptions, these attributes that we have decided to give someone.
Listen, we can all be guilty of this from time to time. Think about it. Isn't a lot easier and more comfortable to rationalise someone's actions and bring some sort of meaning to their behaviours.
The twist is that it is also human nature to get our backs up when somebody does exactly the same to us...
The harsh reality is that this behaviour, assuming that which is not true, is an excuse for not making the effort, for not working at understanding, for not seeking the real explanation.
Now, this is bad enough if left unchecked within the team. Unfortunately, there can also be a tendency to make assumptions about individuals, even groups outside the team.
Attracting the attention of new customers given the numerous marketing vehicles involved and the increase in competition is an ever increasing challenge. For many small business owners and executives, marketing has come to mean the buying of promotional items to attending networking events. They believe that these marketing actions will deliver incredible results. Unfortunately, as time progress for many of these individuals, the increase sales do not happen.Marketing is a process within the overall sales process. All marketing actions should be ali
Take a moment, think of your team members or others with whom you are in regular contact. Have there been occasions when you haven't quite understood or totally disagreed with their views or their behaviour?
what was your immediate reaction?
Did you seek clarification, did you try to understand, or did you assume, based on your values and beliefs, that their behaviour was due to................?
The danger with this assumption, any assumption, is that it can lead to bad feeling, resentment, even hostility when we start to voice these assumptions, these attributes that we have decided to give someone.
Listen, we can all be guilty of this from time to time. Think about it. Isn't a lot easier and more comfortable to rationalise someone's actions and bring some sort of meaning to their behaviours.
The twist is that it is also human nature to get our backs up when somebody does exactly the same to us...
The harsh reality is that this behaviour, assuming that which is not true, is an excuse for not making the effort, for not working at understanding, for not seeking the real explanation.
Now, this is bad enough if left unchecked within the team. Unfortunately, there can also be a tendency to make assumptions about individuals, even groups outside the team.
First, a few words about my qualifications. I was a Yellow Page consultant for nearly 25 years and, prior to that, had my own advertising agency. I also have a degree in marketing. I’ve been designing Yellow Page ads for the past three decades. So I have experience in creating ads and have advised almost 7000 companies on how to put together the most effective ones. If you have a display or in-column ad, regardless of size, color or position, I can tell you it most probably needs improvement in essentials areas like the headline, artwork, body text, placeme
The danger with this assumption, any assumption, is that it can lead to bad feeling, resentment, even hostility when we start to voice these assumptions, these attributes that we have decided to give someone.
Listen, we can all be guilty of this from time to time. Think about it. Isn't a lot easier and more comfortable to rationalise someone's actions and bring some sort of meaning to their behaviours.
The twist is that it is also human nature to get our backs up when somebody does exactly the same to us...
The harsh reality is that this behaviour, assuming that which is not true, is an excuse for not making the effort, for not working at understanding, for not seeking the real explanation.
Now, this is bad enough if left unchecked within the team. Unfortunately, there can also be a tendency to make assumptions about individuals, even groups outside the team.
When looking for legitimate home-based work you should consider working for a Virtual Call Center, outsourcing firms that provide phone support using home-based workers, as a home-based call center agent. It's really not as complicated as it sounds. It's simply the concept of a company routing their incoming customer service calls to your home phone.There is no selling involved! These are incoming and inbound calls only. Home-based agents are NOT telemarketers (sales callers that cold all people during dinner with high pressure sales pitches).
The harsh reality is that this behaviour, assuming that which is not true, is an excuse for not making the effort, for not working at understanding, for not seeking the real explanation.
Now, this is bad enough if left unchecked within the team. Unfortunately, there can also be a tendency to make assumptions about individuals, even groups outside the team.
Make an impact at your next exhibition, banner stands and exhibition systems are an exciting medium of presentation, giving instant impact, they are ideal for conferences, retail displays and for additional emphasis on an exhibit stand at tradeshows.There are many different types of portable banner stands available on the market but some of the most popular types feature an easy-to-use display with a retractable graphic, it works like a window blind, simply slide the graphic up and secure it. This type of banner stand can be set up very quickly, they
Now, this is bad enough if left unchecked within the team. Unfortunately, there can also be a tendency to make assumptions about individuals, even groups outside the team.
Why is this a problem? Bottom line? It will almost definitely lead to the wrong decisions being made, reaching conclusions and developing actions which are certain to deliver less than favourable results.
What's a team leader to do?
Well, by now, you'll know that I am going to reiterate the need for well established ground rules, for following a systematic approach, for ensuring statements are based on facts and are well supported. Post the ground rules on the wall in the team sessions. Remind all participants that these were agreed.
If a comment is made by one team member to another, you can rest assured that the recipient and the rest of the team will be waiting with bated breath to see what your reaction is going to be. Ignoring it is not the right behaviour - think of the messages you send to the team - the agreed ground rules mean nothing, zilch, nada. And, as it happens You really don't care what they think of each other.
Being constructive, confronting the issue and not the person...
"Pete, if I heard it correctly, Willy has just said that your behaviour shows you don't care whether we succeed or not. How would you describe your behaviour?"
shows the individuals have and will be listened to and, of course, the success of the team is important. This success can only be realised if everyone is on board and willing to head in the same direction.
The team member's suggestions as to why a different group did what they did may well be close to the mark, but how do you, the team, know that? Confirm it, make sure before acting or reacting. Again, the team's success may depend on it.
"How does that explain why they took that action? How can we confirm that? What data can we get to show that this is not just an assumption or someone's opinion."
That concludes this 10 part mini series on
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.articledump.net/article/45710/articledump-Managing-Your-Team-Part-10--Why-Assumptions-Are-Dangerous.html">Managing Your Team (Part 10) - Why Assumptions Are Dangerous</a>
BB link (for phorums):
[url=http://www.articledump.net/article/45710/articledump-Managing-Your-Team-Part-10--Why-Assumptions-Are-Dangerous.html]Managing Your Team (Part 10) - Why Assumptions Are Dangerous[/url]
Related Articles:
Strategic Thinking Applied to Making Winning Presentations to Investors
Track Projects And Employees Easily With The Right Time Management Software
Bookmark it:
|