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Atricle Dump - The 'Low-Down' on Team Development, Part I
Most of us have difficulty with negative feedback. We tend to become angry, defensive, or hurt when people offer negative feedback. We blame the bearer of the information. Many leaders avoid it altogether, because it strikes at one of our most prized possessions--our image of self. We like to see ourselves as effective, skilled, and capable both with people and task. Negative feedback is an opportunity that should be welcomed and valued as a great gift.It is unlikely we can prevent ourselves from experiencing negative emotion when people give us negative feedback, yet we need to welcome it anyway. Negative information is better than no information. If my people are unhappy, if my customers are unhappy, or if those closest to me are unhappy--it is better that I know
Mob. Individualistic or selfish thinking can identify mob behavior. People displaying mob behavior are tactical in that they think only for the moment and have virtually no strategic or long-term planning. In mob behavior there is no leadership, which creates mob disorganization. When we think of street mobs, the first thing th
If you use fly paper, you know it is difficult for flies to leave once they land. It is important to recognize that it isn’t one point of contact that sticks them. The flies will start with one point, then another and another until they can’t leave. As salespeople we need to adopt this stickiness mentality. When dealing with prospects we often begin with one contact point. The objective is to have several contact points instead of just one. One of the biggest mistakes salespeople make is to go for the close after they uncover an opportunity. Fly paper doesn’t do this. In fact fly paper doesn’t move at all. It just sits there and waits for more connection points with the fly. A salesperson should do the same thing. We need to listen better and question more, uncovering and
In a large retail store it can be a challenge to build an environment where all or most of the employees feel they are part of a store team. It’s more common to find individual departments that act as a team, rather than the entire store. That’s because as a general rule it’s easier to build a relatively small team of up to a dozen team members than it is a team with a hundred or more members.
The developmental process of a group of people evolving into a cohesive interdependent team that can direct itself to solve organizational problems rarely happens spontaneously. A true team does not happen by chance or accident, but requires planning, an understanding of group dynamics, and most of all effective team leadership. Most people in business today confuse ineffective groups, committees and other adverse groupings as a true team. An adverse grouping is a situation where people come together, either by accident or on purpose, but function in some way other than a true team. Once a person has been a member of a true interdependent team, that experience isn’t soon forgotten. And that experience can sour the person in the future to serve on ineffective groups, and committees, because the person now know what it feels like to be a member of a real team. An interdependent team is a highly unusual and unique interpersonal experience; there is probably no other parallel in all of human experience.
The process of team development is neither complicated, nor impossible. Many new and previously inexperienced team leaders are able to build a team with proper training and coaching. Being successful as a team leader requires only a minimal knowledge of the process, but it does demand a willingness to try new techniques and methods. For most new team leaders it means stretching beyond what may feel natural or even comfortable. Whether you are experienced or inexperienced, old or young, it is possible for you to become an effective team leader.
Before we learn what an interdependent team is, let’s first understand what it isn’t. There are four typical negative or adverse reactions to the grouping of people in interpersonal relationships. This is true in both personal and professional relationships. These adverse reactions are observable in behavioral terms and for simple clarification are called: mob, gang, committee and group.
Mob. Individualistic or selfish thinking can identify mob behavior. People displaying mob behavior are tactical in that they think only for the moment and have virtually no strategic or long-term planning. In mob behavior there is no leadership, which creates mob disorganization. When we think of street mobs, the first thing tha
You know you're good...real good. The problem, though, is that you are struggling to demonstrate just how good you are on paper.Ah...the resume. If you've ever written one you know what a challenging task it can be.The Gregg Reference Manual tells us some fundamental facts about resumes:The purpose of your resume is to get you an employment meeting. An interview. Your resume will not get you a job.Your resume is not a medium for telling prospective employers about your long-term goals and aspirations. It is where you appeal to their hiring motivations by demonstrating what you can do for them, communicating the experience you have acquired and skills you have developed.With these basic concepts in mind, let
The developmental process of a group of people evolving into a cohesive interdependent team that can direct itself to solve organizational problems rarely happens spontaneously. A true team does not happen by chance or accident, but requires planning, an understanding of group dynamics, and most of all effective team leadership. Most people in business today confuse ineffective groups, committees and other adverse groupings as a true team. An adverse grouping is a situation where people come together, either by accident or on purpose, but function in some way other than a true team. Once a person has been a member of a true interdependent team, that experience isn’t soon forgotten. And that experience can sour the person in the future to serve on ineffective groups, and committees, because the person now know what it feels like to be a member of a real team. An interdependent team is a highly unusual and unique interpersonal experience; there is probably no other parallel in all of human experience.
The process of team development is neither complicated, nor impossible. Many new and previously inexperienced team leaders are able to build a team with proper training and coaching. Being successful as a team leader requires only a minimal knowledge of the process, but it does demand a willingness to try new techniques and methods. For most new team leaders it means stretching beyond what may feel natural or even comfortable. Whether you are experienced or inexperienced, old or young, it is possible for you to become an effective team leader.
Before we learn what an interdependent team is, let’s first understand what it isn’t. There are four typical negative or adverse reactions to the grouping of people in interpersonal relationships. This is true in both personal and professional relationships. These adverse reactions are observable in behavioral terms and for simple clarification are called: mob, gang, committee and group.
Mob. Individualistic or selfish thinking can identify mob behavior. People displaying mob behavior are tactical in that they think only for the moment and have virtually no strategic or long-term planning. In mob behavior there is no leadership, which creates mob disorganization. When we think of street mobs, the first thing th
It is not difficult at all, to operate a successful jewelry store, online jewelry shopping website, or a wholesale silver jewelry business. I am pretty sure you are tired of reading and buying information from so-called internet gurus...they seem to pop up everywhere these days. How to sell more? How to make customers buy more ? How to write killer sales copy? How to be a rich and be a jerk? How to this, and how to that....I am patiently waiting for the ebook titled "How to turn Lead into Gold" to be on sale soon - reading all those books just makes me overwhelmed with too much information that would take more than a lifetime to digest.Since I did start a silver jewelry business on eBay three years ago, and expanded my company to manufacture and sell wholesale silv
The process of team development is neither complicated, nor impossible. Many new and previously inexperienced team leaders are able to build a team with proper training and coaching. Being successful as a team leader requires only a minimal knowledge of the process, but it does demand a willingness to try new techniques and methods. For most new team leaders it means stretching beyond what may feel natural or even comfortable. Whether you are experienced or inexperienced, old or young, it is possible for you to become an effective team leader.
Before we learn what an interdependent team is, let’s first understand what it isn’t. There are four typical negative or adverse reactions to the grouping of people in interpersonal relationships. This is true in both personal and professional relationships. These adverse reactions are observable in behavioral terms and for simple clarification are called: mob, gang, committee and group.
Mob. Individualistic or selfish thinking can identify mob behavior. People displaying mob behavior are tactical in that they think only for the moment and have virtually no strategic or long-term planning. In mob behavior there is no leadership, which creates mob disorganization. When we think of street mobs, the first thing th
When you are trying to grow your business during those first few years, the ability to turn prospects into customers and to keep customers satisfied with your products and services is MISSION CRITICAL.However, some entrepreneurs and small business owners may have a common misconception thinking their inside sales professionals and the customer service staffs also possess the same abilities and desires in keeping the business running and growingEvery sales trainer has heard the: "not in the budget" "we are not big enough for training and coaching" and "I am the sales manager-trainer" answers before and that type of response only makes me more committed to help them see the importance of investing some monetary resources into turning their operation into a suc
Before we learn what an interdependent team is, let’s first understand what it isn’t. There are four typical negative or adverse reactions to the grouping of people in interpersonal relationships. This is true in both personal and professional relationships. These adverse reactions are observable in behavioral terms and for simple clarification are called: mob, gang, committee and group.
Mob. Individualistic or selfish thinking can identify mob behavior. People displaying mob behavior are tactical in that they think only for the moment and have virtually no strategic or long-term planning. In mob behavior there is no leadership, which creates mob disorganization. When we think of street mobs, the first thing th
It's a great concept, - and it has a 'cool factor' of 300%!Many people will pop these into their drive just because of image appeal alone. What's really neat is when one is so well done, so informative, so interactive, that everybody wants one.This type of viral marketing can be very effective and create residual traffic to your business. The point I would like to make here is, don't undertake these projects without specific goals in mind. Yes, they are cool, yes, they (themselves) are not that expensive, but without a well done message, or purpose, they lose the 'cool' effect very quickly. The point is to keep interest, no matter what your selling, or announcing, or rolling-out.Anyone can get online and find a dozen CD replicating firms
Mob. Individualistic or selfish thinking can identify mob behavior. People displaying mob behavior are tactical in that they think only for the moment and have virtually no strategic or long-term planning. In mob behavior there is no leadership, which creates mob disorganization. When we think of street mobs, the first thing that comes to mind is violence, but actually violence is the product or outgrowth of disorganization, which happens because there is no effective leadership.
Gang. Although gang behavior sounds similar to mob behavior, it differs in almost every aspect. Strong autocratic leadership along with a hierarchical system of management characterizes gang behavior. Gang members are highly territorial and defensive, thus creating aggression in defending their perceived territory. In business, gang behavior frequently includes empire building where gang members attempt to exclude “outside” resources by becoming totally self-reliant or self-sufficient.
Committee (Task Force). In business, committees are usually thought of in positive terms. Actually, compared to interdependent teams, committees are inefficient and ineffective. Due to the lack of team cohesion and identity, traditional committees frequently have problems focusing on their purpose until they satisfy a strong need for organization, defining procedures, establishing policies, and having a controlled leadership. Some committees invest most of their available time in these areas. This results in a lengthy process that is cumbersome and oftentimes fails to achieve superior results.
Group. A “group” consists of people in a setting that lacks purpose, leadership, communication, and obviously results. The best examples of groups are the people in an elevator or doctor’s office. They are there, but have superficial communication at best. In fact, if someone breaks the rules of groups by attempting to lead or force communication, other members of the group become uncomfortable and unwilling to cooperate. If you doubt this, try asking someone in an elevator to join you in singing a song. The person will likely repel at your comment, because it’s not acceptable group behavior.
If you are a student of human behavior you can probably see examples of these four types of adverse reactions to human interaction in almost every aspect of life. When one department in a store demonstrates gang behavior toward another department, it can result in a very unhealthy situation. There may be a sign placed on a backroom door that says, “Research and Development Personnel Only.” This would be characteristic of people defining their territory demonstrating gang behavior. Obviously, any of the four adverse reactions can be counter-productive to smooth
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