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Atricle Dump - Create a Magic Connection with Clients, Leads, and Business Associates -- Part I
If you want to move up the corporate ladder, it won't be easy. The competition is intense. Here are a few things you can do to make yourself more promotable, starting with taking stock of yourself.What are your strengths? You want to build on those, while you work to make your weaknesses irrelevant.What do you offer the company, your team, and your boss? This will probably grow out of your strengths, but asking the question this way helps you think about contribution. All things being equal, the folks who get promoted are the ones who contribute to the company's success.Here's an example. A young coaching client of mine told me that she "didn't play the game" and "told the truth." She offered those as reasons why others might be getting promoted faster.After some work, she decided that what she offered her company was an accurate perception of the market that they weren't getting anywhere else. With that insight, she could pay attention to making that contribution mo
This kind of rapport happens all the time. We practice rapport unconsciously with our friends, family, and people we meet. NLP helps us to do consciously and with volition what we do naturally but often unconsciously with the people we know and meet.
Establishing rapport is more complex and detailed than I can explore in a short article. I could easily spend
They say that any organization, project, idea, or anything is only as strong as its weakest link. That is no more true than in the world of medical billing. The problem is, medical billing has so many weak links in its structure that it is a miracle that anything at all gets done. In this article, we take a look at just a few of these potential disaster areas.The biggest weak link in medical billing is the system itself. Oh, you can make all the arguments you want about how they're doing the best that they can with a system that was doomed to fail from the start but it doesn't change the fact that the medical billing process is a nightmare to begin with.Let's start with the billers. Because of all the regulations, a ton of knowledge is needed in order to bill a claim correctly. The truth is, there's not really a lot of training for medical billing personnel. Most of it is on the job training. As a result, a lot of mistakes are made. Now, in most businesses, when a mistake is made
Neuro-Linguistic Programming (NLP), a science that studies the language of the mind, breaks down, step-by-step, how humans connect with others or disconnect as the case may be. Most people believe that we communicate primarily through language and words. In business, we often think that the words we say and write are the most important way of making connections. However, many business people are aware of body language and its importance in reading a client or customer. Some may be aware of studies that show that language is the least effective way to communicate and connect with others.
HOW DO WE COMMUNICATE?
Here is the breakdown: 7% through words, 38% through tonality, 55% through physiology. It’s clear that if we focus our communication only on words and language, we are missing out on 93% of our resources for communication. NLP teaches that anyone can establish rapport instantaneously with another person. Rapport in NLP is defined differently from what most of us think of when we think of rapport. Rapport as NLP views it is not developing a relationship, although it may lead to relationship. Rather, NLP defines rapport as an instant connection with another person.
Have you ever met someone, and you instantly felt as if you knew him? Or you were very comfortable with him although you had just met? I feel as if I’ve known you for a long time. This statement suggests rapport!
This kind of rapport happens all the time. We practice rapport unconsciously with our friends, family, and people we meet. NLP helps us to do consciously and with volition what we do naturally but often unconsciously with the people we know and meet.
Establishing rapport is more complex and detailed than I can explore in a short article. I could easily spend
Some of you companies out there have about a year before all hell breaks loose.That's when the Securities and Exchange Commission's proposed executive compensation disclosure rules are expected to take effect. The new rules will require every public company to explain in a single, plain-English report the actual value of what they give their CEO, CFO, highest-paid executives and directors.Disclosures resulting from the new rules will add fuel to rising public ire over the idea that top execs are paid a hundred times or more than the average worker -- and that many of these packages go to people who failed to build business or shareholder value. As New York Times columnist Joseph Nocera wrote, this next level of post-Enron forced transparency won't bode well for many of our nation's corporate citizens:"… companies will have to disclose much more than just information about outsize salaries and bonuses. An estimated dollar value will be placed on obscene grants of stock options. The
Neuro-Linguistic Programming (NLP), a science that studies the language of the mind, breaks down, step-by-step, how humans connect with others or disconnect as the case may be. Most people believe that we communicate primarily through language and words. In business, we often think that the words we say and write are the most important way of making connections. However, many business people are aware of body language and its importance in reading a client or customer. Some may be aware of studies that show that language is the least effective way to communicate and connect with others.
HOW DO WE COMMUNICATE?
Here is the breakdown: 7% through words, 38% through tonality, 55% through physiology. It’s clear that if we focus our communication only on words and language, we are missing out on 93% of our resources for communication. NLP teaches that anyone can establish rapport instantaneously with another person. Rapport in NLP is defined differently from what most of us think of when we think of rapport. Rapport as NLP views it is not developing a relationship, although it may lead to relationship. Rather, NLP defines rapport as an instant connection with another person.
Have you ever met someone, and you instantly felt as if you knew him? Or you were very comfortable with him although you had just met? I feel as if I’ve known you for a long time. This statement suggests rapport!
This kind of rapport happens all the time. We practice rapport unconsciously with our friends, family, and people we meet. NLP helps us to do consciously and with volition what we do naturally but often unconsciously with the people we know and meet.
Establishing rapport is more complex and detailed than I can explore in a short article. I could easily spend
I remember getting hired as an executive before opening my own advertising company. I worked for this guy who at the time I thought was a terrible manager. The truth is he happened to be one of the smartest managers I had ever met.Here’s why….He had very little advertising sales ability, and couldn’t close a sale if his life depended on it. What he did have however was the knack to hire the right people to do the job for him. What most of the employees did not know was he had talked his way into becoming an equal owner for no money down.When he spotted potential in a person, but they lacked the experience, he would ask a sales person to do him a favor. Since there was no salary and everyone worked on commission, he would get them trained for free. He might say to the salesperson I am not sure if this new person will work out, would you show him/her a few pointers, and let me know what you think. The next day he might take the sales person out for lunch, or to the club, and talk abo
HOW DO WE COMMUNICATE?
Here is the breakdown: 7% through words, 38% through tonality, 55% through physiology. It’s clear that if we focus our communication only on words and language, we are missing out on 93% of our resources for communication. NLP teaches that anyone can establish rapport instantaneously with another person. Rapport in NLP is defined differently from what most of us think of when we think of rapport. Rapport as NLP views it is not developing a relationship, although it may lead to relationship. Rather, NLP defines rapport as an instant connection with another person.
Have you ever met someone, and you instantly felt as if you knew him? Or you were very comfortable with him although you had just met? I feel as if I’ve known you for a long time. This statement suggests rapport!
This kind of rapport happens all the time. We practice rapport unconsciously with our friends, family, and people we meet. NLP helps us to do consciously and with volition what we do naturally but often unconsciously with the people we know and meet.
Establishing rapport is more complex and detailed than I can explore in a short article. I could easily spend
Despite the current issues challenging NASA, it’s financing and the future of the Space Shuttle Program, there is a key lesson you can learn from its past successes. This lesson is about setting a complete goal and including the wider implications for your business and your staff.During the space program in the 60’s and 70’s the over-riding focus for the flights to the moon and the other missions was not just getting the astronauts into space but also bringing them back safely. The Apollo Program was designed with the specific goal of landing humans on the moon and assuring their safe return back to Earth. The “safe return” part of this is often overlooked but this was actually a very key element in ensuring the high level of safety and testing. It also drove the NASA engineers to ensure that they had effective processes for identifying the causes of problems and finding solutions quickly, as was seen in the events of Apollo 13. Everything that was planned and implemented included the safe
Have you ever met someone, and you instantly felt as if you knew him? Or you were very comfortable with him although you had just met? I feel as if I’ve known you for a long time. This statement suggests rapport!
This kind of rapport happens all the time. We practice rapport unconsciously with our friends, family, and people we meet. NLP helps us to do consciously and with volition what we do naturally but often unconsciously with the people we know and meet.
Establishing rapport is more complex and detailed than I can explore in a short article. I could easily spend
“A penny saved is a penny earned”, the old adage attributed to Ben Franklin, only tells half of the story. A penny saved is really better than a penny earned, because you don’t have to pay taxes on it. Here, then, are some time-honored ways for you to save money and improve the bottom line for just about any business:1. Review and Update Your Business GoalsMany people are adept at staying very busy while accomplishing nothing of value. Don’t fall into this trap—and, if you do--dig out as quickly as possible.In order to succeed, you must set clear goals. If you have employees, those goals also need to be communicated to them. While there are many good and noble goals you can set for your business, one of the most profitable that I often ask myself is “what can I do that will make the most money the fastest?”This doesn’t mean that other goals such as contributing to good causes or providing excellent customer service aren’t important. If you don’t provide excellent cust
This kind of rapport happens all the time. We practice rapport unconsciously with our friends, family, and people we meet. NLP helps us to do consciously and with volition what we do naturally but often unconsciously with the people we know and meet.
Establishing rapport is more complex and detailed than I can explore in a short article. I could easily spend a weekend seminar teaching rapport. But I can sketch out some basic strategies that, if put into practice, can dramatically change your interaction with others and help you make connections easily. It’s like magic or instant rapport.
PHYSIOLOGY
Since physiology is the primary way we communicate (55%), everyone should have at least a basic understanding of how we establish rapport on a physical level. Posture, breathing, eye movement, blinking are all possible ways of establishing rapport. There are two ways of creating a connection through physiology: matching and mirroring.
Matching is doing the same thing with your body as someone else is doing with her body. For example, if someone standing in front of you has her head tilt to the right, you would tilt your head to the right. If someone were observing you, she would see your heads tilted in opposite directions.
Mirroring creates a mirror image, if someone has her head tilted right, and you are standing in front of her, you tilt your head to the left.
Both matching and mirroring should be done subtly, not exaggerated. The idea is to connect, not to be offensive. Most people find it offensive if someone is mimicking them. Don’t do what children do when imitating someone with the intention of annoying. When establishing rapport, the goal is to be natural, smooth, and inconspicuous. Observe people who like each other. People do these things naturally. When people are matching and mirroring each other, they are establishing rapport.
Go back and read the first paragraph of this article. My magic was simply noticing how the two women were standing and the position of their bodies and matching them. We see people matching and mirroring all the time. Go to a public place where people are interacting. How do we know that the couple, sitting across from us in a restaurant, are attracted to each other? They are both leaning toward each other, matching or mirroring what the other is doing. This
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